Company Name:
University of California, Riverside
Approximate Salary:
Not Specified
Location:
Riverside, California
Country:
United States
Industry:
Other
Position type:
Unspecified
Experience level:
Not Specified
Education level:
See ad for details

BearHelp Support Technician

Full/Part Time
Full Time

Schedule
8AM - 5PM

Salary
$44,200 - $65,700

Position Information

Professional Helpdesk support technician with excellent proven customer service and telephone skills, who will apply their technical knowledge to answer both phone and service tickets with goal at first call resolution. Will be supporting all UCR faculty, staff and students with their technical requests and problems, across a wide variety of applications and platforms. Will work with the other ITS teams to provide a timely resolution to the call.



Minimum Requirements

Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Demonstrates problem-solving skills.
Advanced skill at creating technical documentation for complex processes and applications.
Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
Demonstrated judgment to delegate/escalate issues appropriately.
General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
Working knowledge of desktop and business/technical support systems.
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
Effective skills at technical and administrative work direction.
Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.



Preferred Qualifications

Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.

Demonstrated skill in providing excellent customer service in a University environment.



Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
  • Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey.
  • Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
  • In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
  • U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
  • Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
  • U.S. News and World Report's Best Graduate Schools (2016) including:
    • Graduate School of Education - 62nd among ranked schools
    • Bourns College of Engineering - 71st among ranked schools
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview



Apply Here: http://www.Click2Apply.net/xhvvbr3dhbxg742p

 

 

 

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