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Company Name:
Approximate Salary:
Not Specified
Northampton, Massachusetts
United States
Position type:
Full Time
Experience level:
3-5 Years
Education level:
Bachelor Degree

Assistant Registrar

Provide strategic planning and direction for the maintenance and enhancement of the academic information structure for SSW. Play a lead role in overseeing effective communication and change management processes to drive improvements in class scheduling, exception processing, registration, transcript ordering, and other essential registrar services, supervise degree audit processing, compliance monitoring, enrollment verification and transcript production. Demonstrate leadership and set a high standard of professionalism by providing customer service to students, alumni, faculty, the office of the Deans, and College staff. Foster a team environment within the Office of the SSW Registrar and work collaboratively with the Smith College Office of the Registrar. Provide leadership in student information and data management for both degree and non-degree programs in accordance with College policies and procedures.

Provide administrative leadership and management of the SSW Office of the Registrar. Oversee the scheduling and registration process and record keeping for all degree and non-degree programs. Resolve student concerns in accordance with all applicable laws, policies, and practices. Advise on the development of relevant policies and procedures to students and SSW/college faculty/staff. Monitor and provide updates to the Faculty and Deans regarding federal and state legislation, as well as institutional policies and procedures. Serve as the SSW representative at various functions and events with other campus departments, organizations, and/or committees, as assigned.

Manage the ongoing implementation and upgrade of the student information system. Identify and recommend opportunities to use technology and/or refine business processes to increase operational efficiency. Collaborate with College registrar and ITS staff on systems compatibility and the continued enhancement of the implementation and use of the student information system. Develop annual audits of processes/procedures to maintain the security and integrity of student data. Develop and oversee documentation of office processes and procedures and train registrar's office staff on standards.

Oversee the monthly calendar and day-to-day processes of the SSW Registrar's Office, ensuring that all tasks are completed in a timely and thorough way. Establish and administer processes and procedures for student records management, archiving, and destruction, in accordance with established regulations, policies, and standards. Monitor student academic standing, probation, and suspension; certify completion of graduation requirements. Monitor international student enrollment and program change status; liaise with the Office of International Students & Scholars as necessary

Supervise office personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluate performance and makes recommendations for personnel actions; motivate employees to achieve peak productivity and performance.

Participate in the development of annual operating budgets and provides fiscal direction to the unit. Perform miscellaneous job-related duties as assigned.

Education/Experience: Bachelor's degree and a minimum of three years of professional full-time experience in a Registrar's Office, Information Technology Office, or other closely aligned office in higher education or an equivalent combination of education/experience. Experience working with curriculum development and experience with Banner or Workday or other student information systems and reporting tools preferred. Master's degree preferred.

Skills: Experience and facility with data warehousing and management and the development of data reports. Demonstrated ability to supervise and lead. Ability to prioritize, manage multiple projects and establish priorities and goals. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to provide excellent customer service. Ability to foster a cooperative work environment. Knowledge and comprehensive understanding of student records management principles, federal and state regulations, academic policies, processes, and procedures.

Smith College is an EO/AA/Vet/Disability employer.

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