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Company Name:
Approximate Salary:
Not Specified
Charles Town, West Virginia
United States
Position type:
Full Time
Experience level:
1-2 Years
Education level:
Associate Degree

Invoicing Technician

Invoicing Technician

Requisition Number: 18-0093

Location: Charles Town, WV

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• Reports To: Senior Manager, Business Office

• Department: Finance

• Office Location: Charles Town, WV

• FLSA Status: Non-exempt

• Date Posted: July 26, 2018

• Date Closing: Open Until Filled

Synopsis of Role:

The Invoicing Technician, Billing and Collections is responsible for all invoicing activities within the business office. These activities include and are not limited to; invoicing civilian and military third party organizations, maintaining all instructional information, contacting organizations and students regarding open invoices and working with other university departments and students on various requests. This position requires superior internal and external customer service.

Essential Functions:

• Completes monthly, weekly, and daily invoices within the required time frame and maintain a billing schedule.

• Updates invoicing instructions with any university or third-party biller changes to the process.

• Contacts and responds to direct billing partners through various avenues to collect outstanding invoices.

• Researchs outstanding invoices and maintain detailed notes on receivable reports for unpaid invoices.

• Prepares reports in conjunction with month end closing periods.

• Collaborates with multiple University teams for seamless invoice processing, funding applications, and collections.

• Responds to inquiries from internal and external customers via phone and email within required SLA.

• Assists with graduation clearance.

• Conducts user acceptance testing on any related system enhancements.

• Performs consistent evaluation of the invoicing process with the intent to seek out improvements.

• Communicates with the senior manager, business office any organizations that require special attention.

• Ensures compliance with sarbanes oxley act (SOX) and department of education guidelines in daily processing.

• Works with billing and collections and business office teams to achieve daily goals.

• Performs other duties as assigned.

Work Environment and Physical Demands:

• Standard office environment in Charles Town, WV.

• Overtime and weekend hours, as required for business needs.


Required Skills:

• Ability to interact with students and University staff in a positive and professional manner.

• Ability to understand and maintain simple-to-complex instructions.

• Ability to solve problems and provide assistance in an ever changing environment.

• Candidate must have excellent oral and written communication skills, understanding finance and invoicing.

• Proficiency with Microsoft Office products to include Excel and Word.

• Ability to meet deadlines and perform quickly under pressure.

• Ability to work independently and exercise sound judgement.

• Ability to retain, recall and apply large volumes of information, processes and procedures.

• Excellent attention to detail.

Required Experience:

• Associate's degree required. Bachelor's degree from an accredited institution preferred.

• Minimum of one to two year's work experience in business to business invoicing, direct partnerships or military organizations, or related fields preferred.

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