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Company Name:
Approximate Salary:
75000.00
Per Year
Location:
Columbus, Ohio
Country:
United States
Industry:
Information Technology
Position type:
Full Time
Experience level:
5-7 years
Education level:
Bachelor Degree

Manager

Requisition ID: req2119

Job Title: Manager

Department: Information Technology

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: $75,000.00

Schedule: 8am-5pm; additional hours as necessary

Job Description:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

1. Serves as primary point of contact into IT for our user community to identify essential needs, engage IT resources, and track and appropriately manage the engagement to conclusion.

2. Develops and maintains a catalog of IT products, systems and services for internal use.

3. Develops, maintains, monitors and reports on IT service level agreements.

4. Develops and executes a communication plan to the campus community on IT service management (how to engage IT, what to expect when someone does engage, and the role and responsibilities of the IT Service Manager.

5. Proactively develops relationships with external clients and organizations to assess their technology needs.

6. Owns the product and service escalation process - take the lead of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.

7.Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.

8. Accountable for the quality of service and performance; ensuring future demand from the campus community is understood and factored into appropriate plans and processes.

9. Work with internal team members and external service providers to maintain and improve service levels.

10. Partners with IT Support Center supervisors to develop and publish an IT systems and services dashboard.

11. Responsible for internal and third party service review meetings covering performance, service improvements, quality and processes.

12. Participates in negotiation service level agreements and ensuring that these are met.

13.Ensures that all IT Service Management processes, operational level agreements, and underpinning contracts are appropriate for the agreed service level targets.

14. Monitor and reports on all service levels.

15. Carries out, explains, interprets and enforces policy.

16. Works assigned schedule exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.

17. Performs other related duties as required.

Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.

While performing duties of this job, the employee regularly stands and walks, and frequently sits at a desk to conduct reference research. Employee frequently reaches, bends or kneels to retrieve items. Employee regularly talks and listens to patrons, and frequently reads computer screens, books and other material. Employee regularly lifts items up to 10 pounds.

Working Conditions: Normal office working conditions.

Knowledge, Skills and Abilities: Knowledge of: management principles and practices [intermediate level]. Skill in: verbal and written communications. Ability to: apply management principles to practical situations within a single department or functional area; maintain confidential and sensitive information; develop and maintain effective working relationships with coworkers, supervisors, students, general public and other job contacts; work with and effectively manage persons of varying cultures and diversity.

Minimum Qualifications: Bachelor's Degree in a closely related field of study preferred or equivalent combination of experience and certifications with at least five years related experience. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Preferred Qualifications: PMP or Project management experience.