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Northampton, Massachusetts
United States
Position type:
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Experience level:
3-5 Years
Education level:
Bachelor Degree

Membership, Engagement & Stewardship Coordinator

Museum of Art

Develop and execute fundraising appeals, stewardship efforts, and engagement programs that maintain and increase general operating support for the Smith College Museum of Art. Coordinate all museum membership activities and develop strategies to identify and solicit new prospects and upgrade existing supporters. Work closely with other College Development staff to ensure excellent cultivation and stewardship for prospective and current members and donors and with SCMA Visitor Services, Administration, and Marketing & Communications teams to acquire and retain members/donors while supporting the mission of the Smith College Museum of Art.

Membership Program Management: Manage the annual Membership budget, including revenue goal setting and quarterly review of both income and expenses. Coordinate the cycle of membership renewals and acquisitions including list management and analysis, renewal schedule mailings, e-communications, website updates, on-site and online acquisition and renewals, member correspondence, and benefits fulfillment. Build strategies for moving members into their optimum levels of giving, as indicated by screening and ranking analytics. Maintain membership and donor records including processing new members and renewing memberships; ensure records are up-to-date and database is accurate; generate reports. Work with the Marketing & Communications department on the messaging, design and production of print and electronic communications, including membership brochures, annual solicitations, email blasts, limited paid advertising, and membership renewal and welcome packets. Liase with Visitor Services team to train front-end staff to promote and sell memberships; track and replenish member/donor information in Museum public areas.

Fundraising, Donor Stewardship & Alumnae Engagement: Develop longer-term strategies for donor cultivation and stewardship and alumnae engagement in coordination with the Museum Director. Plan and execute Annual Fund solicitation campaigns using print and electronic media. In coordination with Development Donor Relations, manage donor stewardship communications including annual endowment reporting, gift-in-kind acknowledgement and recognition, and other donor correspondence. Work with Planned Giving on tracking and communicating with members of The Hillyer Society (planned gifts of artwork). Design and produce strategically valuable donor and membership special events in coordination with staff and volunteers, including off-site programs and travel for SCMA Associates. Serve as staff liaison to reunion class representatives to coordinate reunion activities at SCMA including class tours. Support other alumnae outreach efforts including Smith Club Art on Tour programs and SCMA Shop Trunk Shows.

Internal Relations- Collaboration & Administration: Participate as a key member in monthly Museum Development team meetings (including the Museum Director and colleagues from Smith Development Department). Work closely with SCMA departments, including Marketing & Communications, Education, Curatorial and Visitor Services, to carry out the museum's member/donor program goals and objectives. Produce content, data, and stories for Marketing & Communications to use on the website and in publications and social media. Work closely with College departments including Friends of Smith, Development, Student Affairs, and others to effectively manage SCMA's total membership, donor, and gift operations. Serve as staff liaison to Membership & Alumnae Engagement Advisory Committee of Museum Visiting Committee. Recruit, train and supervise student workers in data entry, mailing support, and member/donor service.

Education/Experience: Bachelor's Degree plus 3 years relevant experience in fundraising or an equivalent combination of education/experience.

Skills: Exceptional organizational skills and attention to detail. Strong oral and written communication skills, including comfort engaging and partnering with a variety of stakeholder groups, ranging from advisory board members to program directors and other senior leaders. Ability to multi-task, think proactively, creatively and independently; capable of listening to customers, identifying problems and offering solutions. Strong interpersonal and collaborative skills. Experience with databases and general computer skills including MS Office. Willingness and ability to travel is required. Prior experience working in a membership program a plus. Experience at a cultural or non-profit organization a plus.

Smith College is an EO/AA/Vet/Disability employer