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Company Name:
Approximate Salary:
Per Year
Columbus, Ohio
United States
Position type:
Part Time
Experience level:
Entry Level
Education level:
High School or equivalent

Office Associate

Requisition ID: req2191

Job Title: Office Associate

Department: Enrollment Mgmt & Student Svcs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: $13.78

Schedule: The employee will work an average of 25 hours per week.

Job Description:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience and do not indicate the order in terms of importance, the frequency that the duty is performed, or the amount of time spent on the duty.

1) Represents the office at the front desk area in a professional, friendly, and helpful manner.

2) Provides front-line customer service, face-to-face or on the phone, to executives, college administrators, public officials, students, parents, faculty and staff, and members of the community.

3) Provides office coverage when Executive Assistant and Executive Vice President are out of the office at meetings or campus events.

4) Assists callers and visitors with contact information for offices and resources, including the student complaint process, providing appropriate referrals and positive customer service to students and parents while working within a fast-paced and highly productive environment.

5) Assists Executive Assistant with clerical and administrative work, and general office duties, including but not limited to maintaining student complaint records and processes, maintaining records retention responsibilities and processes, filing, delivering messages, returning phone calls, sorting and delivering mail, constructing informational packets, make copies, etc.

6) Arranges calendar appointments, space, and other needs as related to meetings for direct reports of the Executive Vice President and the EMSS division.

7) Assists in the maintenance of various department documents using Microsoft Office suite.

8) Accurately file documents within the established departmental filing system.

9) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required and approved to meet workload demands.

Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.

While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into the computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee regularly talks and hears. The employee occasionally lifts items up to 30 pounds.

Working Conditions: Normal office working conditions.

Knowledge, Skills and Abilities: Knowledge of: standard office practices and procedures; office administration; business English word usage, spelling, sentence structure, and punctuation; business letter formats. Skill in: application of job-related computer software including word processing and spreadsheets; proofreading standard business correspondence and other written documents; customer service; office organization; creating functional report formats; verbal and written communications; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages, and fractions. Ability to: develop and maintain effective working relationships with co-workers, supervisors, students, and the general public; maintain confidential and sensitive information; exhibit a pleasant public manner and telephone etiquette; originate correspondence, and work independently.

Minimum Qualifications:

High School Diploma or GED and at least one year experience in a customer service position, with general computer skills using job-related word processing and spreadsheet software. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).