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Las Vegas, Nevada
United States
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Sales Director, Hotel Services


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Sales Director, Hotel Services

Position Overview

Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Manage sales staff and drive the sales process to ensure maximum event capture with the utilization of all PSAV™ marketing tools and standard documents. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

Key Job Responsibilities

Account and Event Management

Solicit and secure business for PSAV through a proactive, consultative sales approach and utilize PSAV’s sales process and sales standards. Manage and direct PSAV’s sales process through proper utilization of the CRM system. Obtain definite bookings from the hotel, assign opportunities, proactively contact customers, enter data into CRM database and create professional bids and proposals by actively using PSAV systems, resources and marketing tools. Utilize an understanding of costs associated with sales, including labor, commission and equipment outsourcing and work within established profitability guidelines. Presentations and site visits.

Relationship Management

Be responsible for leading PSAV team efforts to cultivate and maintain relationships with key customers, hotel personnel and various PSAV supporting functions and departments. Meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems. Take an active role in PSAV customer satisfaction score results.

People Development

Directly manage 2 or more Sales Managers. Create a positive working environment for sales team members and provide on-going performance feedback. Manage and direct sales activity, sales effectiveness and location sales pipeline. Be responsible for obtaining, assigning and distributing property opportunities and leads. Address employee concerns, maintain adequate staffing levels, and facilitate team development provide sales mentorship. Ensure staff receives and participates in all relevant sales training and participates in any regional or national sales communication programs.

Sales Process and Reporting

Utilize and ensure staff is using current company software, systems, marketing tools and standard documents. Evaluate competitive sales environment, package pricing and bid structures and recommend on-going improvements. Lead development and execution of the location’s annual business plan. Ensure proper lead hand-off procedures are followed. Learn, adopt and train staff on national standards, business process improvements, new service offerings, etc. and ensure they are implemented in a timely manner. Responsible for reporting as necessary such lost business reporting, forecasting, property level accounting, and ad-hoc requests. Provide operational support during shows, driving sales programs with team members, and conduct training as needed. Commission and event profitability approvals.

  • BS/BA or 3+ years of PSAV or equivalent experience required
  • 2+ years sales required
  • Prior sales experience in audiovisual, technology or hospitality experience preferred
  • Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
  • Minimum of 1 year of supervision or leadership experience required
  • Technical aptitude, computer proficiency and CRM knowledge required. Prefer CAD and Oracle knowledge.
  • Superior communication and presentation skills

Las Vegas, Nevada, United States