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Company Name:
Approximate Salary:
15.93
Per Hour
Location:
Columbus, Ohio
Country:
United States
Industry:
Customer Service
Position type:
Part Time
Experience level:
3-5 Years
Education level:
High School or equivalent

Specialist- Telephone Representative

Requisition ID: req2174

Job Title: Specialist- Telephone Representative

Department: Telephone Information Center

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $15.93

Schedule: 22-29 hrs a week. Typically within the hours of 10am-5pm most days. Usually working M-F. One later evening until 6:00pm per week. Based on the semester calendar, 3 times per year, evenings may be required until 7:30pm. Occasional Saturdays from 9am-12pm required.

Job Description:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

1) Performs various duties within a specialized function. Assumes general responsibility for the operation of the function, subject to management overview and supervision.

2) Services customers, using expertise and experience in the specialized function. Resolves customer, operational and administrative problems.

3) Performs various administrative, clerical and recordkeeping functions in support of specialized function.

4) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required and approved to meet workload demands.

5) Performs other related duties as required.

Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.

While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.

Working Conditions: Normal office working conditions.

Knowledge, Skills and Abilities: Knowledge of: standard practices within area of specialization. Skill in: servicing of customers within area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operation of job-related equipment including computer and other equipment. Ability to: develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; maintain confidential and sensitive information. Knowledge of Call Center equipment and familiarity with Telephone Representative office skills.

Minimum Qualifications:

High School Diploma or GED with at least three years progressively responsible experience in the area of the assigned specialized function. Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Preferred Qualifications: Experience as a Telephone Representative or prior Call Center employment.

Additional Information: Applicants are required to submit a resume and cover letter detailing their how their past work experience aligns with the needs of this position and their interest in this position. Applications received without a resume and cover letter attached will be considered incomplete and will not be accepted.