STEPS Customer Access Assistant

Job Title
STEPS Customer Access Assistant


Requisition Number
TE08511


Department Name
H3280:Command Center


Work Location
Lexington, KY


Salary Range
$15.00/hour


Type of Position
Temporary


Position Time Status
Full-Time


Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs.



Shift

1:30 pm-10 pm



Job Summary

Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services.



Skills / Knowledge / Abilities

The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Deadline to Apply
09/27/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.