This job has expired and you can't apply for it anymore. Start a new search.
Company Name:
Approximate Salary:
Not Specified
Location:
Naperville, Illinois
Country:
United States
Industry:
Customer Service
Position type:
Full Time
Experience level:
1-2 Years
Education level:
See ad for details

Student Services Rep I

In this role, you are responsible for handling incoming and outgoing service-related questions and concerns from Chamberlain College of Nursing graduates and their employers.



  • Handles outgoing & incoming service-related inquirie via telephone and via phone and electronic communication avenues within established service metrics.
  • Provides general information to the graduate students and handles general requests such as survey responses from the graduate students and their employers.
  • Provides follow-up to students with service-related requests as necessary.
  • Works with the Academic Advising team as needed to ensure all issues and inquiries are handled in a timely fashion.
  • Attends and satisfactorily completes training certification programs specified for Level 1 SSC.
  • Consistently meets/exceeds service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and right now case resolution).
  • Complete Level 1 training for all programs (this training and program certification will provide the opportunity to advance to a Level 2.
  • Assists will special projects as well as other duties as assigned.
  • Completes other duties as assigned.



REQUIRED:

  • A Bachelor's Degree
  • Customer service experience
  • Excellent verbal and written communication skills
  • Proficiency in Excel, Word and keyboard typing

PREFERRED - NOT REQUIRED:

  • Experience working in a call center environment
  • Knowledge of academic policies and procedures

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

PI101819805



Apply Here: http://www.Click2apply.net/qhxp6fqg3xd97cs7