Company Name:
Approximate Salary:
Per Hour
Columbus, Ohio
United States
Position type:
Part Time
Experience level:
3-5 Years
Education level:
High School or equivalent

Student Success Specialist (Float Position)- Student Central

Requisition ID: req2260

Job Title: Student Success Specialist (Float Position)- Student Central

Department: Student Central

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: $15.93

Schedule: 20-29 hrs a week, vary within a range of M-Th 8:00am-9:00pm , F 8:00am-4:30pm, and Sa 9:00am-1:00pm.

Job Description:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

1) Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further
assistance as necessary.

2) Responds to requests and refers students to appropriate resources for information on a range of topics including but not limited to advising, career counseling, disability services, dual credit programs, admissions (domestic and international), new student orientations, financial aid and testing.

3) Provides computer navigation support to students utilizing CougarWeb and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications,
signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.

4) Assists with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.

5) Works in various assigned work areas on a rotational basis.

6) Performs general data entry tasks and keep accurate records. Reviews and verifies
applications, transcripts, and other documents

7) Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provide guidance on department and campus processes.

8) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required and approved to meet workload demands.

9) Performs other related duties as required.

Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.

While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.

Working Conditions: Normal office working conditions.

Knowledge, Skills and Abilities: Knowledge of: standard practices within area of specialization. Skill in: servicing of customers within area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operation of job-related equipment including computer and other equipment. Ability to: develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; maintain confidential and sensitive information.

Minimum Qualifications:

High School Diploma or GED with at least three years progressively responsible clerical experience in the area of higher education and/or customer service. Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

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