Administrative Support Associate I

Job Title
Administrative Support Associate I


Requisition Number
RE47823


Working Title

Department Name
3J540:Employment


Work Location
Lexington, KY


Grade Level
41


Salary Range
$15.83-25.30/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


AA




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


3 yrs




Required License/Registration/Certification

None



Physical Requirements

The essential job functions of this position require you to: communicate and build working relationships with staff, faculty and candidates from diverse backgrounds; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent the university; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary or standing position for long periods of time; interact with individuals from various levels throughout the university and educate others on employment processes and work successfully in a team as well as independently.



Shift

Monday–Friday from 8:00am – 5:00pm (40 hrs/week)
*This is a fully on site position.



Job Summary

The Administrative Support Associate I in Human Resources Employment is part of a collaborative team working in a fast-paced environment to provide exceptional customer service to job applicants and university hiring officials. This position will be responsible for providing technical and administrative support to the Career Employment team. Technical support will encompass several systems including UK’s employment system, the Integrated Employment System/applicant tracking system.

Responsibilities will include:

• initiating hiring proposals
• reviewing and approving payroll authorization forms
• completing 6-month holds
• reopening positions
• reactivating applications
• fulfilling requests for personnel file reviews

Administrative support will include, but is not limited to:

• conducting research
• coordinating materials for interviews or training sessions
• managing department purchases and processing payments
• communication with applicants and hiring officials
• other requests needed by the Career Employment team and HR Employment leadership

This individual will support the Customer Service team by:

• promptly and enthusiastically answering phone calls received from the HR Employment automatic call distribution phone system and own phone line
• effectively referring customers to appropriate area of HR
• providing front line customer service to walk-in traffic when needed and/or requested
• being responsible for successfully assisting all customers, which can include, but is not limited to:
  • completing I-9 forms and other new hire paperwork
  • facilitating general HR inquiries and ensuring appropriate guidance
  • completing opening and closing procedures when needed

This position will complete assigned tasks per department standard operating procedures, related UK policy and procedures, and relevant state and federal employment laws. This role will contribute to the continuous improvement of department services and the division’s reputation by actively engaging in work teams and projects, identifying potential areas for improvement, and assist in developing employment resources for both applicants and hiring managers.



Skills / Knowledge / Abilities

We are seeking an individual with initiative, superior customer service focus, team orientation, excellent written and oral communication skills and the ability to build strong working relationships. A successful candidate will also have technical knowledge, the ability to multi-task with a strong emphasis on accuracy and attention to detail. Solid time management, problem solving, critical thinking, follow-through, stress tolerance, planning, and organizational skills are all critical to success in this position. A high level of respect for confidentiality and diversity are a must.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Experience working in a high volume, fast-paced human resources environment.



Deadline to Apply
11/03/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.