Administrative Support Staff

Provides administrative and clerical support to the DSCC Henry County Center.

Working Conditions:

Sedentary: Deskwork; occasional travel may be required for college or program activities. Normal range of movement required. Minimal Hazard/Exposure: Standard office settings. At least minimal environmental controls to assure health and comfort.

Duties and Responsibilities:

• Serve in a receptionist role while supporting various administrative functions of the Center.
• Complete payments from students.
• Assist students with library access including checking out books, computers, calculators and making student IDs.
• Maintain Zoom courses for students at the center including troubleshooting equipment.
• Clean the classrooms and office areas.
• Serve as a primary customer service agent for students who register for classes at the Center.
• Maintain a calendar to assist students with scheduling advising and testing appointments, at the Henry County Center, eventually utilizing Appointments Plus software.
• Complete certifications requirements in order to assist with proctoring tests.
• Collect tests and other course materials for faculty when necessary.
• Provide support services to faculty and students.
• Utilize the Banner software program to assist students with student enrollment and registration needs.
• Provide accurate information and pertinent forms relating to all Admissions Office and Business Office requirements in a timely manner.
• Assist students with the registration and priority registration processes for credit and noncredit courses.
• Assist with planning and completion of community events.
• Assist with Dual Enrollment at the local high schools when needed, including acting as a substitute in the classroom when needed.
• Manage office technology, i.e. copiers, fax machines, telephones, etc.
• Assist with establishing and maintaining classroom schedules and other room assignments.
• Process key requests for faculty and staff.
• Lift and move equipment and furniture.
• Maintain office files that are pertinent to this position.
• Maintain an office supply list and occasionally order supplies when needed.
• Provide minimal leadership and support to student organizations when necessary.
• Occasionally serve as a courier between the Center, local financial institutions and area high schools as required.
• Complete travel requests and authorizations.
• Ability to communicate effectively with internal staff, students, and community stakeholders.
• Scan and archive student records for the Emergency Medical Services Program.
• Have a flexible schedule to adjust hours around classes, including evenings.
• Perform other duties as assigned.

Minimum Requirements of Education and Experience:           

• High school/GED graduate.
• Minimum of one-year clerical office experience with working knowledge of Microsoft Word, Excel and Outlook. 
• Experience setting up distance learning classes such as Zoom
• Experience working with high school or college students

Minimum starting salary is $28,400 annually ($14.57 per hour). With additional experience pay increases to a maximum of $34,100.

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire. 

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.