Assistant Director of Admissions

Title: Assistant Director of Admissions

Institution: Volunteer State Community College

Job Summary:

This position will assist the Director of Admissions in directing and supervising the Office of Admissions. The primary focus of the position will be strategizing and managing recruitment efforts for the College. The position will directly supervise the Recruiter/Admissions Advisors, develop, and implement recruitment strategies, collaborate with departments across campus, and manage prospect and applicant communication campaigns.

Job Duties:

Directly supervise the Recruiter/Admissions Advisors and assist the Director of Admissions in directing and supervising all functions of the Admissions Office. Assist the Director of Admissions in overseeing day-to-day operations of the admissions office. This includes managing application processes, ensuring compliance with college policies, and maintaining accurate records. Coordinate and implement the College’s recruitment program, including development and refinement of initiatives, to increase applications and enrollment of students. Organize and oversee special recruiting activities, college fairs, and events. Oversee daily campus tours and work to continuously improve the campus visit experience. Lead the coordination of group visits for high schools, divisions, programs, and other special groups. Work continuously to improve the group visit experience. Assist with the oversight of the Pioneer Leader Scholarship Program. Collaborate with the Financial Aid Office to manage and oversee the Prospective Pioneer Scholarship and ensure students are aware of other scholarship opportunities. Manage and maintain the College’s recruitment-related communication efforts. This includes but is not limited to managing prospect and applicant communication campaigns in the college’s CRM, Slate. Assist in the implementation and maintenance of recruitment-related technological resources, including but not limited to Ellucian Banner and Slate. Oversee website content related to the Office of Admissions and third-party sites used for recruiting purposes. Collaborate with the Office of Marketing, Communications, and Media Services on college-wide marketing efforts that support recruiting initiatives to include the design, evaluation of printed materials and collateral items. Assist with the development of the Office of Admissions Continuous Improvement Plan. Develop and implement strategies to enhance the College’s presence and build stronger relationships with high schools within our service area. Serve as the primary admissions representative for applicants outside of the college’s service area. Assist prospective students, both in person, and at a distance, in the decision-making, application, and enrollment process. Work in conjunction with other areas of the College on recruitment efforts, including but not limited to program specific recruiting efforts in partnership with Academic Affairs. Assume responsibility for overseeing residency operations and decision-making in the Director's absence. Assist in the maintenance of the residency applications, communications, and processes. Serve as a Designated School Official (DSO) and assist with the oversight of the admissions process for international students, including providing guidance on application requirements, visa processes, and ensuring compliance with federal regulations. Assist with the creation and implementation of effective tracking systems for Recruiter/Admissions Advisor to support recruitment efforts and to determine the effectiveness of recruitment strategies. Assist with the development and interpretation of KPIs and internal reports related to student recruitment, leveraging data to effectively allocate resources and establish annual recruitment goals. Assist with managing the budgets for the Office of Admissions. Respond, when needed, to inquiries from prospective students using, but not limited to, telephone, email, and social media/online chat. Represent, in a positive manner, Volunteer State Community College, the Division of Student Services, and the Office of Admissions with all internal and external constituents. Other duties as assigned. 

Minimum Qualifications:

Bachelor’s degree.
Three years of related experience.
Supervisory experience.

Preferred Qualifications:

Five or more years of experience in higher education with direct student contact, especially at a community college.
Experience with Ellucian Banner.
Experience with a Customer Relationship Management (CRM) system.

Knowledge, Skills, and Abilities:

A thorough knowledge of recruitment and admission best practices, policies, and procedures.
Excellent computer skills, including knowledge and uses of integrated student database systems.
Ability to manage sensitive information with the highest degree of confidentiality; exceptional customer service skills; and possess the ability to work collaboratively with colleagues, excellent management and team building skills, and top-notch organizational skills.
Must be a willing advocate of the mission of the college.
Must have strong leadership, human relations, and communications skills.
Responsibility for planning, implementing, and/or maintaining a communication plan.
Experience using social media as part of the candidate’s job responsibilities.

Pay Rate: $47,276 - $59,095 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

• Insurance:  Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance:  Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options:  State of TN Pension (TCRS), 401a, 401K with up to $100/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.