Assistant Director, Faculty Support Services

17-Oct-2024

Assistant Director, Faculty Support Services

Harvard Law School

67175BR

Job Summary

The Faculty Support Services (FSS) department at Harvard Law School is a large and dynamic department, responsible for the hiring, training, and management of 50+ faculty assistants, and assists 125+ faculty and 50-90 visiting professors and lecturers with their administrative support needs. The Assistant Director will be a critical part of the FSS management team, managing a group of faculty assistants, working directly with them and the faculty they support. The Assistant Director will serve as a trusted advisor to faculty on ways to effectively work with their support staff and will work closely with other departments within HLS Administrative Services.  

Position Description

As an Assistant Director you will: 

• Work with Director on office and support assignments, monitor workloads, identify problems, suggest solutions, and work with leadership team to revise pairings as needed.  
• Work closely with Human Resources on recruitment, onboarding, development, and retention of faculty assistants. Train new assistants and hold regular check-ins to provide ongoing skills training and coaching. Work with Director and HR on staff transitions.  Maintain and analyze related data to identify opportunities for improvement. 
• Manage appropriate use of faculty assistant pcard and department card charges consistent with financial policies and procedures. Serve as the point of contact for initial financial training, inquiries, and problem-solving.  
• Work with faculty assistants and faculty to plan for coverage during time off as needed. Monitors time keeping, over-time requests and absences. Approve weekly time in system. 
• With leadership team, build a culture of inclusion and collective problem-solving; identify team building opportunities; encourage and organize community building events.  
• Help to develop communication strategies. Create and manage content for the website and training materials.  
• Take the lead on one or more key FSS department responsibilities e.g., Conference or Event planning; Clerkships; Web updates; Financial and TF/RA approvals. 

Basic Qualifications

Bachelor’s degree required and 5 years of relevant experience, preferably in a service delivery environment dealing with a demanding customer base.  

Additional Qualifications and Skills

We are looking for people who have: 

• Strong proficiency in financial and technical applications such as Concur, B2P, 0365, and Adobe; willingness to serve as a training resource to others 
• Effective interpersonal and communication skills (written and verbal)  
• Organization and the ability to prioritize  
• A team-oriented approach to the work and a “can do” attitude    
• Good analytical and creative problem-solving skills  
• Commitment to customer service excellence 
• Flexibility/Adaptability at both strategic and tactical levels 
• Ability to cultivate relationships and work collaboratively within various organizational levels  

Additional Information

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions. 
 
All offers to be made by HLS Human Resources. 

About Us

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services, General Administration

Department Office Location

USA - MA - Cambridge

Job Code

359057 Admin Dept/Program Admin

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

057

Department

Faculty Support Services

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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