08-Nov-2024
Community Manager, HBS Foundry
Harvard Business School
67238BR
Job Summary
We are seeking an enthusiastic and proactive Community Coordinator to build, engage, and nurture the HBS Foundry community. This role will focus on creating a vibrant, supportive, digital-first environment where entrepreneurs can collaborate, learn from one another, and actively engage with the platform.
In addition to managing community groups and facilitating webinars and workshops, the Community Manager will play a key role in supporting our social media channels, fostering conversations, and growing an engaged online community. You will support the creation of engaging content that sparks meaningful dialogue, responding to community feedback, and developing strategies to increase participation across all digital platforms. This position will ensure ongoing communication between users and the HBS Foundry team, acting as the liaison for user feedback and facilitating improvements based on community input.
Position Description
Responsibilities Include:
Community Group Management:
- Oversee and manage online community groups, forums, and discussion boards to foster engagement and meaningful connections among users.
- Manage and moderate community groups, encouraging participation and facilitating discussions.
- Actively engage with community members, responding to questions, facilitating discussions, and ensuring a positive and supportive environment.
- Engage directly with community members, answering questions and providing support.
- Plan, organize, and facilitate webinars, virtual workshops, and other synchronous events to enhance community engagement and offer educational opportunities.
- Develop and execute strategies to grow the community, increase participation, and deepen engagement, particularly among entrepreneurs in emerging markets.
- Curate user-generated content, highlight success stories, and create community-driven content that adds value to the learning experience.
- Curate and share user-generated content, working closely with other teams to support content strategy.
- Gather feedback from the community, report trends and insights to internal teams, and suggest improvements to the platform based on user needs.
- Coordinate community-driven events, such as online meetups, challenges, and collaborative workshops, to drive engagement and build a sense of belonging.
- Work closely with the product, content, and marketing teams to align community initiatives with platform goals and support overall user engagement strategies.
This role is responsible for other duties as assigned.
Basic Qualifications
- High School Diploma, GED, or equivalent is required.
- 5+ years of experience in community management, social media management, or related roles, preferably within the education, entrepreneurship, or tech space is required.
- Education beyond high school may count toward experience.
- Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is required
Additional Qualifications and Skills
- Community Building Skills: Proven experience in building, managing, and growing online communities, with a deep understanding of best practices in community engagement.
- Event Planning & Facilitation: Experience planning and facilitating webinars, workshops, or virtual events.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and motivate community members in an inclusive and welcoming manner.
- Tech-Savvy: Proficiency with community management tools (e.g., Slack, Discord, Facebook Groups), social media platforms, and webinar tools (e.g., Zoom, Microsoft Teams).
- Problem-Solving & Adaptability: Ability to address community challenges and resolve conflicts in a positive and proactive way.
- Collaboration & Teamwork: Strong collaboration skills, with the ability to work closely with cross-functional teams to align community efforts with broader platform goals.
Additional Information
This position is approved as a term appointment with an end date of 06.30.26. There is a possibility of renewal/extension.
This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
This is a 40 hours/week, overtime-eligible position.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment
About Us
HBS Foundry is an innovative digital learning platform designed to empower entrepreneurs by providing access to world-class resources, tools, and knowledge. Our mission is to democratize entrepreneurship education, helping individuals from diverse backgrounds launch and grow successful ventures. Through cutting-edge tools, learning content, and a supportive community, HBS Foundry equips entrepreneurs with the skills and knowledge they need to succeed.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
General Administration
Department Office Location
USA - MA - Boston
Job Code
403040 Coordinator II
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
------------
Salary Grade
055
Department
HBS Foundry
Union
55 - Hvd Union Cler & Tech Workers
Time Status
Full-time
Appointment End Date
30-Jun-2026
Pre-Employment Screening
Identity
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
#LI-MM1