Deposit Operations Manager

05-Sep-2024

Deposit Operations Manager

Harvard Federal Credit Union

66799BR

Position Description

Harvard Federal Credit Union (Harvard FCU) has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
 

Position Description:

The Deposit Operations Manager is responsible for the planning and management of the daily functions of the Deposit Operations areas including ACH processing, statement processing, deposit tax forms, check processing, CO-OP Shared Branching, interoffice/US mail, mail transactions, returned mail, mobile check deposits, processing all levies, back-up withholding, FedNow/RTP and overdraft privilege. This position reports to the VP of Operations & Applications.
 

Job Functions: 

• Manages Deposit Operations team. Provides leadership and direction with an emphasis on professional development and team building, maintaining a positive and engaging work environment. 
• Hires, coaches, disciplines and terminates staff and temps in coordination with senior management. Determines proper staffing levels.
• Responsible for the daily posting of ACH and Inclearing files including working the exception lists, pay/no pay decisions, posting to members' accounts, balancing files, and abiding by National Automated Clearing House Association (NACHA) rules. Obtains and remains current with ACH timeframes and regulations, as well as returned item processes. Assures adherence to all ACH rules and regulations.
• Maintains controls and procedures, and develops training plans to ensure efficient operations while managing risk. Develops, implements, and monitors process of instituting regulatory requirements as it affects Credit Union policies and procedures. Ensures compliance with state and federal banking regulations. 
• Collaborates with internal departments on projects, upgrades, training and resolving problems and/or concerns. Helps to resolve escalated complex issues and problems, both internal and external.
• Committed member of the management team. Comfortable displaying the values and visions of Harvard FCU. 
• Responsible for the compliance and daily operations of the ODP program.
• Maintains strong business relationships with third-party vendors to achieve business goals.
• Ensures timely mailing of member notices (address changes, certificate maturity notices, etc.) and retrieves US mail. 
• Responsible for accurate tax reporting on all non-IRA deposit products.
• Works with Collections to charge off deposit accounts as needed.
• Responsible for the organizational unclaimed property and escheatment process, ensuring that it meets all regulations. 
• Prepares Operations metrics reports to meet compliance requirements or as requested. Prepares and ensures accuracy of periodic ACH board reports.
• Prepares for, and participates in, all Operations-related audits including Massachusetts Division of Banks, NCUA, CUNA Mutual, NEACH, and accounting firms contracted by the Credit Union. 
• Responsible for balancing and monitoring all associated general ledger accounts. Works with Finance to resolve problems or outstanding entries in a timely manner (ACH, Checking, and Shared Branchings). 
• Identifies and implements electronic and/or automated work processes, products and services to reduce operating expenses and provide a better member experience.
• Leads department in preventing and addressing fraud; collaborates across the organization to enhance fraud prevention and response efforts.
• Develops and implements policies and procedures related to commercial deposit accounts and FedNow/RTP.
• Reviews and coordinates website and forms updates. 
• Performs other job-related duties and planning assignments as necessary.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 3 years’ relevant work experience

Additional Qualifications and Skills

• A minimum of seven years banking and/or credit union experience required.
• A minimum of five years deposit operations experience required.
• The ability to effectively communicate with technical and non-technical staff at all levels of the organization. 
• A solid understanding of state and federal banking statutes and compliance requirements. 
• Accredited ACH Professional (AAP) Certification and National Check Professional (NCP) Certification preferred. 
• Excellent leadership, planning, interpersonal and communication skills. 
• Highly motivated and able to work with a high degree of autonomy. 
• Comfort working and engaging in a diverse and multicultural environment.
  
   

Physical Requirements

Ability to move physical files (up to a maximum of 25 pounds) and retrieve US mail. 

Working Conditions

Work is performed in an office setting.

Additional Information

Please provide a cover letter with your application and upload as one document.

• Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• Harvard University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Harvard Federal Credit Union: https://harvardfcu.org/

The Harvard FCU is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Finance

Department Office Location

USA - MA - Cambridge

Job Code

F0856M Financial Admin Ops Mgt II

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

056

Department

Harvard FCU Deposit Operations

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Credit, Criminal, Identity, Prohibited Parties

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.