Enrollment Support Associate

Title: Enrollment Support Associate



Division: Strategic Enrollment Management



Department: Undergraduate Admissions



FLSA Status: Non-Exempt



Salary Range: Grade 8: $17.35/hour



EEO Job Group: 5 E5







Position Summary



The University of Southern Indiana is accepting applications for Enrollment Support Associate.



The Enrollment Support Associate provides high-level administrative support and manages special projects for the Executive Director for Enrollment. The Enrollment Support Associate also assists and supports comprehensive enrollment processes and other initiatives designed to increase new student enrollment operations, and administrative details concerning Undergraduate Admissions and New Student & Transitional Programs Offices. The Enrollment Support Associate will also serve the needs of prospective students through a range of recruitment and new student onboarding activities. Manage and process targeted prospective student populations to articulate institutional offerings, processes and procedures.







Duties/Responsibilities 

• Assist with creating multi-channel campaigns to deliver communications (print, email, SMS, web) to prospective students designed to increase enrollment.
  
  
• Assist with training and guidance to student workers, interns, and graduate assistants as needed.
  
  
• Provide high-level administrative support to the Executive Director for Enrollment with the coordination of staff assignments, operations, and administrative details.
  
  
• Plan and coordinate special programs, dinners, and other special events for the university in collaboration with the Executive Director for Enrollment. May attend special evening activities.
  
  
• Coordinate travel arrangements and reimbursement of expenses for the Executive Director for Enrollment. Prepare and review travel requests and reimbursement vouchers for reporting departments, monitoring related budget limits.
  
  
• Assist in budgetary preparation of current budget; maintain monthly budget analysis. Monitor expenses, reconcile credit card payments and generate purchase orders.
  
  
• Provide administrative, budget and project support to Undergraduate Admissions and New Student & Transitional Programs Offices.
  
  
• Actively participate in regular meetings with contracted agencies hired to assist with student recruitment and enrollment strategies.
  
  
• Coordinate the appeal process for admission decisions as well as for residency appeals and compile all required documentation
  
  
• Work collaboratively with Undergraduate Admissions, New Student and Transitional Programs, Student Financial Assistance, Registrar's Office, and other key stakeholders to create a seamless transition from application through enrollment and registration process.
  
  
• Work with and assist students in completing on-line applications and program-specific applications, and in completing related enrollment procedures and registration activities to include new student orientation.
  
  
• Assist with the input and updating of prospective student information to Banner and Slate CRM. Occasionally contact students directly to determine whether inquiry and application contact information is duplicative.
  
  
• Assist with data entry of admission inquiries, applications, transcripts, imports/exports, and document scanning during high volume periods.
  
  
• Provide students, faculty, and staff with information regarding the admission application process and transcripts as requested.
  
  
• Manage and maintain the Undergraduate Admissions email account by responding to inquiries, directing and independently resolving various issues from prospective students, parents, secondary school personnel, community college personnel and vendors.
  
  
• Assist with student enrollment and retention outreach initiatives as directed by the Executive Director for Enrollment.
  
  
• Perform duties associated with scheduling, organizing events: including overseeing the production and distribution of materials, PowerPoint presentations, coordinating logistics, and serving as liaison to internal and external vendors.
  
  
• Generate reports using data collected from various sources regarding new student enrollment and federal, state, and institutional financial assistance for various university committees and councils and/or Board of Trustees.
  
  
• Generate reports to assist with the analysis of data that informs decision making.
  
  
• Provide support related to the management and operation of the enrollment recruiting system and CRM as needed.
  
  
• Other duties as assigned.

Required Knowledge and Skills

• Associate degree or some college coursework.
  
  
• Excellent customer service skills.
  
  
• Proficient in Microsoft Office.
  
  
• Ability to use communication tools (i.e., texting platform, CRM, social media).
  
  
• Strong organizational and time management skills.
  
  
• Ability to work under limited supervision and the ability to multitask.
  
  
• Strong communication and interpersonal skills with attention to detail.
  
  
• Ability to work with a variety of constituents, solve problems quickly and professionally, anticipate needs, and communicate proactively.
  
  
• Understanding of how to prioritize competing demands and timelines is necessary.

Preferred Knowledge and Skills

• Bachelor’s degree.
  
  
• One year of office experience.

Regular Work Hours/Travel Requirements

• Standard office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional irregular hours, including early mornings, evenings and/or weekends may be required during high volume periods and for large scale recruitment and new student enrollment events
• Occasional overtime may be required.

About USI          



The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.






 

Application Process

 

Click “Apply Now!” near the top right of this page to complete an application and upload application materials. Application materials should include:

• Resume

Pre-Employment Screening



A background check will be required for employment in this position.







Authorization to Work in the United States



USI typically will not sponsor an employment-related visa for this position.







Interview Accommodations



Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at mcweinzapf@usi.edu or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.







EEO Statement



The University of Southern Indiana is an EEO/AA employer. All individuals including minorities, women, individuals with disabilities and veterans are encouraged to apply.