Enterprise Cust Support Assistant-Part-Time

Enterprise Cust Support Assistant-Part-Time

Job ID: 12167
Location: El Paso, TX
Full/Part Time: Part Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

About Technology Support

Technology Support is committed to provide exceptional customer service in the facilitation of access to, and the support of, information technologies for UTEP students, faculty, and staff. We aggressively promote adoption of appropriate technologies to support student success, classroom instruction, and organizational efficiencies. We offer continuous professional development opportunities to our staff for their growth and to provide high-quality services.

Position Information

Hiring Department: Technology Support

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 19 hours per week, standard Monday- Friday

FLSA status: Non-exempt

Earliest Start Date: As soon as possible.

Salary: $12.00 per hour

Required Application Materials:

• Resume
• List of three references

Note: This position is a temporary part-time position and subject to availability of funds.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.



Purpose of Position

Essential Functions





Answer all incoming phone calls routed from the main University phone number in a prompt and professional manner.

Provide accurate information regarding university departments, programs, events, and campus services.

Direct calls to appropriate personnel or departments efficiently and effectively.

Assist callers with campus directory assistance and information lookup services.

Handle emergency calls according to established protocols, ensuring quick and appropriate responses.

Responsible for maintaining and validating database information utilized by the automated speech recognition software to ensure accuracy of directory listings.

Assist with special projects and tasks as assigned by supervisors.

Complies with all State and University policies.



Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: High School Diploma

and

Experience: One (1) year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50pounds.

The noise level for this work environment is usually moderate.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.


To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12167&PostingSeq=1

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