Infrastructure Engineer, HBS Online

23-Sep-2024

Infrastructure Engineer, HBS Online

Harvard Business School

66949BR

Position Description

The mission of Harvard Business School (HBS) is to educate leaders who make a difference in the world. HBS Online is Harvard Business School’s vision of business education reimagined for the digital age. We support the HBS mission by creating online learning experiences that bring business education to life.

Under the management of the Director of Platform Engineering and Operations, this role will be responsible for implementing and managing technical infrastructure supporting the HBS Online learning platforms and services, application development environments and pipelines, and other ancillary infrastructure services which run primarily within Amazon Web Services (AWS). They will collaborate with systems administrators, data engineers, and software developers to manage and determine the future direction of the HBS Online infrastructure, including environments underlying new AI services, that is critical to our organizational success.

Duties and Responsibilities:

• Design, implement, and manage the networking, computing, and storage services of our global, large-scale, consumer-facing online learning product.
• Continuously enhance and modernize all aspects of our infrastructure to ensure our solutions and applications are secure, scalable, and aligned with established university policies, industry best practices, and the latest in new technology.
• Tune and optimize the performance of a variety of systems, focusing on high availability and scalability.
• Work both as an independent/task-driven contributor as well as an integral member of a collaborative team to support day-to-day operations of applications, infrastructure and systems.
• Participate in a regular on-call support rotation and, if necessary, work off-hours.
• Execute efficient troubleshooting methodology and utilize analytical thinking to address issues (simple and complex) and communicate findings, recommendations, and solutions in a clear and concise manner.
• Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.
• This role is responsible for other duties as assigned.

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• Real-world experience designing, implementing, and deploying AWS services and environments with Infrastructure as Code (such as Ansible, Terraform, AWS CloudFormation).
• Experience securing AWS environments using Virtual Private Networks (VPCs), subnets, route tables, access control lists (ACLs), and web application firewalls (WAFs) as well as managing Identity Access Management (IAM).
• Experience maintaining and operating web applications and application infrastructure such as databases (ex: Aurora, MongoDB, or PostgreSQL), container orchestrators (such as ECS Fargate), and load balancers.
• Experience with designing, implementing, and maintaining complex continuous integration and continuous delivery/deployment pipelines in GitLab or other CI/CD platforms.
• Understanding of system administration in Linux-based systems, specifically in securing and maintaining servers with patches and upgrades on a timely basis.
• Responsible for logging and monitoring services with tools such as Datadog, AWS CloudWatch (and other Amazon tools), and Splunk.
• Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and tasks concurrently.
• Excellent interpersonal and communication skills.
• Experience with software development practices a plus.

Additional Information

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 2 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

This position has a 180-day orientation and review period.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.

About Us

Founded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

I0958P IT Infrastructure Prfsnal IV

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

058

Department

Harvard Business School Online

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Criminal, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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