29-Oct-2024
Museum Attendant II
Harvard Art Museums
67278BR
Job Summary
Summary: Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Museum Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of Museum Rules and Regulations. Provides support to the Security Management team. May assume other team support responsibilities under the instructions of a Security Manager.
We are hiring 3 Museum Attendant II positions with 3 different schedules (see below):
Schedules:
- Monday, Tuesday, Wednesday, Thursday, and Friday, with Saturday and Sunday off from 9 am - 5 pm
- Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday off 8 am - 4 pm
- Sunday, Wednesday, Thursday, Friday, and Saturday with Monday and Tuesday off 9 am - 5 pm
Position Description
General Duties and Responsibilities:
- Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums.
- Patrols the galleries and responds to object alarms.
- Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Observes and reports any suspicious behavior or activities.
- Provides services to visitors and colleagues; e.g. answers questions, gives directions, refers to other sources of information (i.e. Visitor Services) when appropriate. Engages with visitors and students to ensure a welcoming environment
- Keeps informed of all museum programming and events in order to better answer visitor questions.
- Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
- Enforces policies related to conduct of museum visitors, as directed.
- Controls and monitors access and egress points of the building.
- Performs the duties of escort into restricted areas of the Harvard Art Museums as directed.
- Acts in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies.
- Completes incident reports as necessary and submits such report to the Security Manager.
- Performs daily inspections of galleries, “back of the house” spaces and reports on safety issues, security issues and physical condition of the museums facilities and equipment.
- Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts through the use of radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museum security staff.
- Presents a clean, neat and professional image in accordance with established uniform and appearance standards.
- Maintains a constructive and positive demeanor. Engages with all visitors and staff professionally and courteously.
- Performs other related duties as assigned.
Specific Duties and Responsibilities:
- May assist Security Managers with training and placement of Museum Attendants in accordance with established management plans. May assist Security Managers with distribution of materials or instructions to security staff and provide other administrative support.
- Undertakes regular post (e.g. 4th floor/Lower Level/Calderwood Courtyard) as assigned. May rotate posts.
- Collaborates with Visitor Services management and staff and/or Collections Management managers and staff to provide assistance and information to faculty, staff, students, and other visitors.
- Monitors and controls access to the museums, ensuring no prohibited items enter the museums/galleries.
- Demonstrates exceptional customer service and good judgement, establishing and maintaining productive relationships with co-workers and visitors.
For the Art Study Center (4th floor posting):
Provides services to visitors and colleagues; e.g. answers questions, gives directions, refers to other sources of information (i.e. Visitor Services) when appropriate. Engages with visitors and students to ensure a welcoming environment.
- Greets and assists staff, students, and faculty upon arrival.
- Conducts the sign-in process for students and visitors, ensuring accurate records.
- Directs visitors to the appropriate classrooms based on their schedule.
- Provides basic information and responds to staff, students, and faculty inquiries.
- Coordinates with other departments on the same floor to ensure smooth operations and communication.
- Assists with managing the flow of foot traffic during peak hours.
- Monitors and reports any issues or concerns to the appropriate department.
- Maintains a professional and welcoming environment at the front desk.
Basic Qualifications
Basic Qualifications: Candidates MUST meet the following basic qualifications to be considered for this role:
A minimum of three years of customer service experience is required, including administrative experience.
Additional Qualifications and Skills
Ability to learn and follow procedures and adapt to new procedures; attention to detail; prior security experience highly desirable; training in (or ability to be trained in) CPR and/or first aid desirable. Demonstrated exceptional customer service and good judgment.
Physical Requirements
Ability to patrol multi-story museum buildings for extended periods of time. Ability to see clearly in various lighting conditions. Must demonstrate excellent written and oral communication skills in English. Must be able to communicate clearly via speech and hearing, with or without corrective devices. Position requires the use of a radio for two-way communication and the wearing of an earpiece. Must be able to lift and use a fire extinguisher weighing 10 lbs., after being trained.
Additional Information
You will be required to wear a uniform provided by the museums.
The Harvard Art Museums are open all year. This position will be scheduled to work on some holidays.
Harvard University requires background screening.
This position has a 3-month orientation and review period.
Harvard University does not provide visa sponsorship.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
The Harvard Art Museums
Ever since their founding, the Harvard Art Museums—the Fogg Museum, Busch-Reisinger Museum and Arthur M. Sackler Museum—have been dedicated to advancing and supporting learning at Harvard University, in the local community, and around the world. Displayed in galleries that mix not only media but schools of art, the collection at Harvard is celebrated and interrogated within a larger story of artistic expression and historical and contemporary issues. The diverse collection is among the largest in the United States. Through research, teaching, professional training, and public education the museums strive to advance the understanding and appreciation of art.
The museums value staff diversity and are committed to building a culturally diverse community. We encourage candidates from underrepresented groups to apply.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Museum
Department Office Location
USA - MA - Cambridge
Job Code
400004 Museum Attendant II
Work Format
On-Site
Sub-Unit
------------
Salary Grade
000
Department
Security
Union
55 - Hvd Union Cler & Tech Workers
Time Status
Full-time
Pre-Employment Screening
Criminal, Identity
Schedule
Full time. 37.5 hours per week.
Schedules:
- Monday, Tuesday, Wednesday, Thursday, and Friday, with Saturday and Sunday off from 9 am - 5 pm
- Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday off 8 am - 4 pm
- Sunday, Wednesday, Thursday, Friday, and Saturday with Monday and Tuesday off 9 am - 5 pm
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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