Operations Analyst
Operations Analyst
University of North Carolina at Chapel Hill
Application Deadline
08/20/2024
Position Number
00061469
Proposed Start Date
09/23/2024
Hiring Range
$60,300-$74,500
Position Description:
We are hiring an Operations Center Administrator to ensure the smooth operation of our IT infrastructure. The Operations Center is a 24×7×365 facility that monitors a vast array of critical IT infrastructure, aids in notification and escalation of outages, and helps to facilitate handling a major service outage. As a key team member, you will vigilantly monitor services, scan infrastructure for potential issues, and work with service owners to resolve issues. Additionally, you will assist in managing the centralized monitoring platform, which will include onboarding systems from central IT and other university departments. In major incident handling, you’ll showcase expertise in executing processes independently and communicating effectively during outages. This position also requires a rotation out of the Operations Center for at least two weeks a year into the centralized network group. This position is within the Infrastructure and Operations division of the Information Technology Services group. ITS is a group of over 300 professionals dedicated to advancing higher learning through I.T. initiatives.
Essential Skills, Knowledge and Abilities:
This position demands the ability to multitask and make important decisions in a stressful environment. Strong communication / organization skills are essential. Candidate must be able to accommodate working flexible shifts and understand the issues presented when working in a shift type 24 × 7 × 365 environment. High interpersonal, planning, organizing, communication skills and attention to detail. Demonstrated knowledge or experience with networking / data communications technology. Demonstrated communication skills (verbal and written). Demonstrated experience in the IT field.
Education Requirements:
Master’s or Bachelors and 0-2 years’ experience; or will accept a combination of related education and experience in substitution.
Qualifications and Experience:
Experience in a 24×7×365 IT operations center. Experience in Change Management procedures. Experience in Major Incident Coordination. Experience with NAGIOS, Zabbix, Opsview or some other centralized monitoring platform. Experience with xMatters or PagerDuty. Experience in the Windows, MAC OSX, and Linux Operating SystemsGood knowledge of networking fundamentals including, but not limited to: TCP/IP, STP, LACP, LLDP, MLAG, MVRP, 8021q, PoE standards. Experience in Networking Operating Systems like XOS, Cisco IOS. Experience with Aruba wireless. Ability to code with preference in Python/DJANGO
Quick Link for Direct Access to Posting:
https://unc.peopleadmin.com/postings/285463
Posting Open Date: 08/06/2024
Posting Close Date: 08/20/2024
Open Until Filled: No
Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
