Patient Relations Assistant/UKHC
Full Time
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE47331
Working Title
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
On occasion, may lift objects up to 50 lbs.
Shift
Monday – Friday 8:15 am – 4:45 pm. Other days and hours as needed
Job Summary
The Patient Relations Assistant for the Markey Hematology office will primarily serve within team work room as a scheduling resources for clinical staff to facilitate all manner of patient appointments both within and outside of UK Healthcare.
Duties include: schedule and reappoint patients accurately according to scheduling protocol, and collaborate with teammates and leadership to prevent and resolve service failure process problems.
Other duties include: accurate insurance registrations in APM, assisting with co-pay collection and scheduling for patients, and ensuring proper and efficient flow of patients through the outpatient clinic. Identify, participate in, and/or lead process improvement for the team.
Skills / Knowledge / Abilities
Customer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, Attention to detail, accuracy, computer literacy. Experience in scheduling patient appointments, test, and scans as well as working directly with providers and clinical staff.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prefer an associates degree or above and more than 4 years related experience.
Deadline to Apply
09/26/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
