Patient Relations Assistant/UKHC
Full Time
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE47790
Working Title
Patient Relations Assistant
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Day shift. Monday through Friday, 8:00am – 4:30pm. Other days and hours as needed.
Job Summary
This position enhances a smooth and successful operation of the daily clinic. Requires check in, check out, scheduling patient appointments, answer phones, triage patients to ensure they are connected with the proper staff, cash collections, schedule ancillary services, obtain pre-certs, correct registration of patients into the system, verify insurance and demographic date.
Reconcile end of day process, provide excellent customer service, monitor wait times expectations, resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure.
Skills / Knowledge / Abilities
The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
3.5 years of experience required.
Deadline to Apply
11/14/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.