Staff Support Associate I/UKHC
Administrative Staff
Full Time
Job Title
Staff Support Associate I/UKHC
Requisition Number
RE48091
Working Title
Customer Relations Associate
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
05
Salary Range
$15.00-22.60/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.
Shift
Monday through Friday; 12:00 pm – 9:30 pm.
Job Summary
The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.
Skills / Knowledge / Abilities
Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Customer service or healthcare support services experience preferred.
Deadline to Apply
11/18/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.