STEPS Technical Support Specialist
Full Time
Job Title
STEPS Technical Support Specialist
Requisition Number
TE08588
Department Name
8W300:Graduate School
Work Location
Lexington, KY
Salary Range
$19.18 - $30.68/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting at a desk for long periods of time
Shift
Work Shift
Full Time, Monday – Friday between 8am – 5pm
Expected # of Hours Per Week
40
Job Summary
The Graduate School is looking for an Individual to provide professional technical support to Faculty, Staff and Students at the Graduate School. This position will assist by researching and answering questions, troubleshooting problems, and maintaining databases. Identifying problems, researching answers, and guiding clients through corrective steps. Onboarding end users into grad school systems as well as basic training to the end users in program basics navigation. Improving client references by writing and maintaining basic documentation. Improves systems by identifying problems and recommending changes. Other duties as required.
Skills / Knowledge / Abilities
Technical proficiency, communication, problem solving, customer service. Slate experience highly desired.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
11/18/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.