Title: Student Services Specialist I
POSITION SUMMARY
This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public in person, over Zoom/Teams, and via email. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services.
Assists students with using computer kiosks for admissions and financial aid services including helping with scheduling Welcome Center appointments and navigating MyNSCC. Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues. Captures, reports and evaluates feedback for services provided in each student interaction. Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.
REQUIRED QUALIFICATIONS
High school diploma
Minimum two years’ customer service experience
Proficiency in basic computer software
Excellent oral communication skills
PREFERRED QUALIFICATIONS
Associate’s degree or higher
Two years’ experience working in higher education
Multilingual, preferably in Spanish and/or Arabic
Experience with Banner
General knowledge of student services policies and procedures
KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills. Aptitude for analyzing student questions and requests. Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a diverse community.
Open Until Filled: Yes
Rate of Pay: $30,751.50 - $36,894 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.