IS Technical Support Specialist III
Full Time
Job Title
IS Technical Support Specialist III
Requisition Number
RE47814
Working Title
Learning and Performance Consultant
Department Name
3J530:Human Resources Training and Development
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,805-70,075/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
The physical requirements of this position include: Occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally transporting objects up to 10lbs-25lbs; and regularly sitting/standing at a computer workstation for extended periods of time with regular repetitive motions (such as typing).
Shift
Monday-Friday; 8:00 am-5:00pm; and may include some evenings, nights, and weekends per departmental needs.
Job Summary
This position provides user and administrative support for the information systems administered by Human Resources Training & Development. This involves supporting the learning management system (LMS) and performance management system (PM) within SAP SuccessFactors by serving as the online administrator. This position is responsible for staying up to date on SAP SuccessFactors releases, creating and implementing test scripts, updating the user interface (UI), and assisting management in identifying end-user needs and requests.
Skills / Knowledge / Abilities
The ideal candidate will be proficient in administering information systems, have a demonstrated ability to provide superior customer service, have basic knowledge of system protocols, commitment to quality and accuracy, excellent attention to detail, exceptional planning and organizational skills, effective written and verbal communication skills, ability to solve routine problems and manage resources, time management, judgement, and respect for confidentiality and diversity.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prefer experience supporting information systems.
Deadline to Apply
10/28/2024
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
