The Testing Assistant supports Testing Services at the Williamson Campus along with providing assistance to the Testing Services Department and Student Affairs Division.

This position is located at the Williamson Campus. 

ESSENTIAL FUNCTIONS:

1. Provide proctoring support for all exams administered in Testing Services including Accuplacer, HiSet, Graduation Exit Exam, ACT On-Campus, ACT National, PearsonVue and individually proctored exams for Distance Education, TN eCampus and special needs testing. 

1. Greet visitors, assess needs, and respond to requests for information.  Make referrals to staff and campus community as needed.
2. Perform general clerical duties including managing incoming phone calls, scheduling students for appointments and managing incoming and outgoing written correspondence for the department.
3. Perform regular updates to the Testing Services web site and main campus website, as needed.
4. Maintain Testing Services database for appointments and score reporting.
5. Well-versed in accessible technology and delivery of accommodation testing.
6. Maintain and troubleshoot problems with computer hardware and software: report equipment malfunctions to HelpDesk.
7. Assist Coordinator of Testing Services at the Williamson Campus in monthly reporting, Testing Services calendar formation, and with annual data collection and analysis.
8. Ensure confidentiality of student records at all times and be responsible for accurate transfer and documentation of test scores and exams into a database and provide score reports.
9. Create and maintain updated training manual for student workers.
10. Maintain updated Processes and Procedures manual for Testing Services at the Williamson Campus.
11. Train and supervise student workers.

1. Administer exams.

SUPPLEMENTAL FUNCTIONS:

1. Support other functions and projects within the department and division as directed.
2. Other duties as assigned.

JOB SPECIFICATIONS

Education, Training and Experience Required:

1. Bachelor’s degree.
2. 1 year Testing Services experience preferred.

Knowledge, Skills, Abilities and Work Characteristics:

1. Strong verbal and written communication skills along with high attention to detail.
2. Ability to quickly assess student needs and make appropriate referrals to professional staff.
3. Strong ability in Microsoft Excel.  High level of proficiency in Microsoft Word and able to create and edit large volumes of correspondence with minimal errors.
4. Intermediate level of proficiency with InMotion software and able to perform basic web page maintenance.
5. Able to develop proficiency with all the Testing Services software programs.
6. Able to work independently and multi-task in a high volume office setting.
7. Strong ability to work with a diverse student population.
8. Must demonstrate excellent customer service skills.
9. Must be able to function as a team player at all times.
10. Experience with Banner.
11. Experience with scheduling software.
12. Maintain integrity of testing environment.

Working Conditions:

1. Work outside of normal business hours as required
2. Normal use of telephone and standard office equipment
3. Normal use of personal computer
4. Normal sitting, standing and movement within an office environment
5. May require travel to other campus locations.

Hiring Salary Range:  $29,090 - $34,910

This position is based at the Williamson County, TN Campus.

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses.  Columbia State is a member of the Tennessee Board of Regents.  Columbia State is known for excellence both inside and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501