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If you have any questions about the position or our application process, reach out to us at <a href="mailto:recruiting-u@smith.edu" target="_blank">recruiting-u@smith.edu</a>.Libraries<h4>Job Description</h4>SummaryThe Data &amp; Social Sciences Librarian acts as a resource for the information needs of students, staff, and faculty in assigned subject areas and on issues related to quantitative and qualitative data sources, including their availability, structure, and best practices for working with large data sets. Within Learning, Research and Technology (LRT), a blended department of librarians and academic technologists shared between the Libraries and ITS, the Data &amp; Social Sciences Librarian will work collaboratively as part of the Teaching, Learning and Research (TLR) unit in the Libraries. All members of TLR engage with emerging trends in pedagogy and participate in the Libraries’ full range of services including in-person and virtual research support, individual research consultations, instruction, and collection development.The Data &amp; Social Sciences Librarian takes appropriate actions to support a diverse workforce and participate in the college's efforts to create a respectful, inclusive, and welcoming work environment.Library workers at Smith College are represented by Smith College Libraries Workers Union (SCLWU), affiliated with the Office and Professional Employees International Union (OPEIU) Local 153. This is a represented position.Essential FunctionsSubject Librarian to the Social Sciences, 45%:<ul><li>Provides research support and outreach to faculty, students and staff to subject areas in the social sciences and across the Smith College community.</li><li>Leads course-based library instruction and workshops for assigned departments and partners with faculty to integrate data and information literacy into the curriculum.</li><li>Develops online learning content for the Libraries, including digital learning objects, subject and course resource pages, and other learning materials as part of a team of teaching librarians.</li><li>In collaboration with library and campus partners, supports digital scholarship technologies and methodologies in the social sciences, promotes them to faculty and students and participates on project teams as an active partner in the creation of digital projects.</li><li>Participates in the Libraries’ service to the School of Social Work and contributes to Zotero citation management software support.</li></ul>Collection Development:<ul><li>Collaborates with faculty in the social sciences and assigned departments to select and evaluate resources in a variety of formats that reflect current and developing curricular and research needs.</li><li>Develops and maintains knowledge of scholarly communication and responds to the changing information needs of students and faculty.</li><li>Partners with TLR and the Head of Collection Strategies to conduct collection analysis, collections use studies, and when necessary, helping with the processing of gifts.</li></ul>Data Literacy, 45%<ul><li>Provides expertise across disciplines regarding the discovery, acquisition, management, manipulation, interpretation, analysis, reproducibility and visualization of data (e.g. infographics, charts, maps, and interactive media) potentially using specialty software and coding languages (e.g. R, Python, Stata, ArcGIS, QGIS); offers insight into specialized methods (e.g. statistical techniques, text/data mining, sentiment analysis, network analysis, GIS).</li><li>With the Science Librarian and Scholarly Communications Librarian, participates in establishing shared data management practices for faculty research to comply with federal grants.</li></ul>Other Functions / Additional Responsibilities, 10%:<ul><li>Serves on library and the Five College Consortium teams, committees, and working groups.</li><li>Contributes knowledge and creativity to the library, the college, and the profession by supporting principles of diversity, equity, and inclusion, working cooperatively, participating in campus initiatives, and engaging in scholarly and professional service activities.</li><li>Performs related duties as required.&nbsp;</li></ul>Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):<ul><li>Master’s in library science, information science, equivalent degree, or combination of education and work experience.</li><li>Knowledge of current issues and trends in pedagogy on the undergraduate and graduate level.</li><li>Interest in developing data skills and knowledge of data resources.</li><li>Experience working with individuals from diverse backgrounds.</li></ul>Preferred Qualifications:<ul><li>Strong academic background in and/or knowledge of social science disciplines.</li><li>Experience teaching in a library setting.</li><li>Current knowledge about data sources including government data.</li><li>Background in statistical methods.</li><li>Experience with computational tools and techniques for data manipulation such as scripting languages (such as Python or JavaScript), statistical solutions (such as R, SAS, STATA, SPSS, etc.), or qualitative data tools (such as NVIVO, MAXQDA, etc.).</li><li>Ability to present data through visual storytelling or narrative techniques and knowledge of data visualization software, such as VOSviewer, Sci2, Gephi, Tableau, etc.</li><li>Experience working with DMPTool (or similar tools) to prepare data management plans and familiarity with data sharing policies for U.S. federally funded research and emerging best practices for compliance with funder requirements.</li><li>Demonstrated interest in the evolving landscape of open and public data and/or data privacy/ethics.</li></ul>Other:Will include occasional nights and weekends.Please attach BOTHa current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. <h4>You will NOT be able to attach additional files after you have hit the Submit button.</h4>Review of applications will beginNovember 12, 2024Position Type:Regular<h4>About Smith College</h4>Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.&nbsp; A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.&nbsp;Students cross-enroll and faculty cross-teach across the Five Colleges. Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at <a href="mailto:recruiting-u@smith.edu" target="_blank">recruiting-u@smith.edu</a>.As set forth in our mission and values, Smith College is committed to promoting a culture of &nbsp;equity and inclusion among students, staff and faculty. &nbsp;The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

Smith College

Data & Social Sciences Librarian

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp;Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu" target="_blank">www.southuniversity.edu</a> today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.South University, the right direction for a brighter future.POSITION SUMMARY:Adjunct Faculty responsibilities include classroom instruction, facilitating meaningful learning of course outcomes, assisting students toward successful program completion, and promoting the academic well-being of the program. Adjunct Faculty also participate in activities that promote the stature of the academic programs, Departments, and Colleges and abide by the mandates set by the South University Board of Trustees and Administration. Incumbent must ensure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking and expansion. KEY JOB ELEMENTS: <ul><li>Perform Faculty responsibilities as outlined in the Faculty job description and the Faculty Supplement to the South University Employee Handbook.</li><li>Designs and delivers instruction in alignment with the South University model.</li><li>Relates professional/life/industry experience to learning by continuing professional/technical skills development and introducing professional/industry perspective into courses.</li><li>Promotes student success by showing flexibility and exhibiting a passion for teaching and students.</li><li>Manages the educational process to ensure a positive educational experience.</li><li>Practices effective outreach to at-risk and/or absent students.</li><li>Communicates consistently and effectively with Supervisors, University Administrators, Faculty, and other South University Departments.</li><li>Manages the learning environment by keeping accurate records and enforcing academic policies consistent with the University, College/School, Campus, or Online Division.</li><li>Participates in the Faculty development process to enhance knowledge, skills, and abilities.</li><li>Supports local campus by participating in committee events such as orientation and graduation, including various other workshops and meetings. (Campus). </li></ul>REQUIREMENTS: <ul><li>For graduate programs, a terminal degree from a regionally accredited institution in the discipline to be taught, with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline) required.</li><li>For undergraduate programs, a master’s degree from a regionally accredited institution in the discipline to be taught, with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline), is required.</li><li>For associate degree programs in physical therapist assistant, an entry-level degree in physical therapy (PT) or physical therapist assistant (PTA) and a minimum of a bachelor’s degree from a federally recognized Institutional Accrediting Agency (or its international equivalent) are required. A master’s degree is preferred.</li><li>At least six months of teaching experience at another post-secondary education institution (preferred).</li><li>Active, valid, and unencumbered state licensure or certification as applicable to the discipline.</li><li>Membership in a professional association tied to the area of instruction (preferred).</li><li>Practical experience in the discipline of the program and knowledge of current best practices (in the field).</li><li>Excellent verbal and written communication skills, including the ability to build successful relationships with students and faculty.</li><li>Excellent time management and attention to detail. Computer-based skills (i.e., software, analytical, and report writing skills) and experience with computerized learning management systems. </li></ul>ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, via video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive. Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Required Education Master’s Degree</li></ul>

South University

Adjunct Faculty, Undergraduate Nursing

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp;Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu" target="_blank">www.southuniversity.edu</a> today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.South University, the right direction for a brighter future.POSITION SUMMARY: Instruct and facilitate meaningful learning of the course outcomes in the curriculum and proactively support all facets of the learning environment. Provide education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. Encourage a culture of learning that values mutual responsibility and respect, life-long learning, diversity, and ethics as well as personal and professional development. Assure that the South University philosophy of quality service to students, development, growth, involvement, and recognition of employees, and an environment conducive to innovation, positive thinking, and expansion is considered in carrying out the duties and responsibilities of this position. Participate in activities that promote the stature of the academic programs, departments, and colleges and abide by the South University Board of Managers and administration's mandates.KEY JOB ELEMENTS:<ul><li>Manage the educational process to ensure every student is involved in a positive educational experience through the learning, teaching, and social environment.</li><li>Perform faculty responsibilities as outlined in the faculty job description in accordance with the provisions of Faculty Supplement to the South University Employee Handbook. </li><li>Provide course instruction that aligns with the South University model of curricula and supports the South University style of system delivery.</li><li>Design and deliver instruction through the development of instructional plans to meet course outcomes, the development of activities that support lesson objectives, and for online courses, deliver the instruction as approved within each course shell. </li><li>Effectively utilize technology in the classroom to support the student learning experience.</li><li>Enable the achievement of pre-defined outcomes for student achievement and evaluation of learning by providing instruction that fosters proficiency and establishes student performance criteria and evaluation. </li><li>Deliver learning-centered instruction by establishing an environment conducive to learning and student involvement and effectively planning and preparing for classes and student success.&nbsp;</li><li>Promote student success by showing flexibility in style and work schedule, exhibiting a passion for teaching and students, and engaging students in the learning process.&nbsp;</li><li>Manage the educational environment by keeping accurate records, submitting grades and other reports on time, and enforcing academic and attendance policies consistent with the school, campus, or online division.</li><li>Relate professional/life/industry experience to learning by continuing professional/technical skills development, introducing industry perspectives into courses, and actively being aware of professional/industry trends and opportunities.</li><li>Participate in the faculty development process to enhance knowledge, skills, and abilities in learner-centered instruction. </li><li>Communicate consistently and effectively with supervisor(s), faculty, and other South University administrators. </li><li>Contribute to a learning culture by participating in curriculum and system task forces, support local campus events such as orientation and graduation, and participate in various other workshops and meetings. </li></ul>REQUIREMENTS:<ul><li>Faculty teaching general education courses at the undergraduate level: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).</li><li>Faculty teaching associate degree courses designed for transfer to a baccalaureate degree: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).</li><li>Faculty teaching baccalaureate courses: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline). </li><li>Faculty teaching graduate and post-baccalaureate course work: earned doctorate/terminal degree in the teaching discipline or a related discipline.</li><li>Graduate teaching assistants: master's in the teaching discipline or 18 graduate semester hours in the teaching discipline, direct supervision by a faculty member experienced in the teaching discipline, regular in-service training, and planned and periodic evaluations.</li><li>Experience in instruction or formalized education process, preferably in a post-secondary or college institution.</li><li>Membership in a professional association tied to the area of instruction preferred. </li><li>Active, valid, and unencumbered state licensure or certification as applicable to the discipline. </li><li>At least six months of teaching experience at South University or another post-secondary education institution preferred, with online experience a plus (for online only).</li></ul><ul><li>Academic Processes - knowledge of university guidelines, course descriptions, and academic terminology </li><li>Clerical - knowledge of office administrative procedures, including accurate record-keeping </li><li>Computer - ability to perform basic computer processes, including word processing, web browsing, and utilization of Microsoft Office </li><li>Technical Knowledge and Application - proficiency with the online learning environment, including the creation of digital media and utilization of learning management systems </li><li>Critical Thinking - uses logic and reasoning to look at different types of information in order to make conclusions and work through problems</li><li>Research - Locates key facts and information to learn more about different types of information</li><li>Interpersonal Skills - communicates and interacts with people effectively while being aware of social perceptions</li></ul>&nbsp;ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the position's essential functions.&nbsp;While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive. Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Required Education Master’s Degree</li></ul>

Adjunct Faculty, Anatomy & Physiology

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp;Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu&nbsp;today" target="_blank">www.southuniversity.edu&nbsp;today</a> to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.South University, the right direction for a brighter future.Benefits:*Medical*Dental*Vision&nbsp;FSA/HSATuition Assistant Program&nbsp;Long/Short Term DisabilityLife InsuranceEmployee Assistance Program401K Match&nbsp;Generous Paid Time Off12 Paid Holidays* includes domestic partner coverageSUMMARY:Responsible for the academic quality, operational effectiveness, staff development, student retention, improvement and enrollment growth of the campus.&nbsp; Accountable for quality professional education for student and graduate success by leading the overall operational and educational functions of the campus.&nbsp; This position will lead the campus in creating a student-centered learning environment, and a campus culture of professionalism, teamwork, inclusiveness and respect among students, faculty and staff.&nbsp; Campus Executive Committee (EC) members are dotted- line indirect reports to this position and solid-line reporting to functional Associate Vice Chancellors (AVCs).KEY JOB ELEMENTS:<ul><li>Committed to uphold and demonstrate the highest level of integrity in all situations.</li><li>In important matters or decisions of significance for the campus or university, the Campus Director/Dean of Academic Affairs and Operations (DOAAO), the Associate Vice Chancellor (AVC) for Academic Affairs and the Associate Vice Chancellor (AVC) for Operations must collaborate and agree.&nbsp; </li><li>Through dotted-line supervision of campus functional leaders and collaboration with Vice Chancellors (VCs) and AVCs achieves the key outcomes of the campus. Key metrics include new student enrollment, student persistence (retention), B2B partnerships, affiliation agreements, budget plans, new programs, graduate employment rates, graduate starting salaries, graduate license/certification pass rates, and student and employee satisfaction.&nbsp; </li><li>Provide strong leadership and guidance with a focus on advancing educational quality, access, and student success. This will include building enrollment, outreach efforts, and delivering instructional and support services that meets the needs of students and communities served by the college.</li><li>Assure that all faculty and program directors are appropriately supervised, developed and evaluated.&nbsp; Review and act using data, including course surveys, faculty performance evaluations, course and academic program enrollment metrics, and student satisfaction indicators. </li><li>Operationally-minded and monitors reports, systems, policies, and procedures in order to ensure consistent and effective delivery of all academic programs and maximize enrollment and retention.</li><li>Effectively uses data to make decisions and direct the activity of self and others.&nbsp; Is technically skilled at report generation and problem solving.</li><li>Leads student retention improvement initiatives for each campus program achieving year-over-year improvement each year.&nbsp; Ensure an effective at-risk student monitoring and outreach system, quality academic and nonacademic support services, and a commitment to student success among faculty and staff.</li><li>Aligned with functional VCs and AVCs ensures strong human resources management through hiring, developing, leading and evaluating an effective management team, staff, and faculty.&nbsp; Manages campus succession plan and professional development program</li><li>Demonstrates an innovative and entrepreneurial approach to campus improvement.</li><li>Leads, participates in and coordinates campus outreach activities that generate enrollment through partnerships and affiliation agreements with other organizations.</li><li>Maintains a desirable, attractive and safe campus environment.&nbsp; Ensures facilities are well maintained. Assesses campus facility needs and ensures that the resources are planned for, acquired and properly implemented; provides input on utilization of resources.</li><li>Leads the campus in developing and maintaining strong relationships with alumni, community organizations, businesses and colleges/universities to maximize, partnerships, fundraising, alumni placement, new student recruitment and externship opportunities.</li><li>Maintain campus compliance with University, State, Federal and Programmatic policies and procedures.&nbsp; Plays a role with program leaders in preparing the campus for self-studies, focus visits, and comprehensive visits.&nbsp; Leads the campus in developing and nurturing relationships with regard to programmatic accreditation.</li><li>Supports institutional planning and research and outcomes assessment activities for the campus.&nbsp; Ensures discussion of research and outcomes at the campus, culminating in appropriate plans and actions. Takes an active leadership role in all departmental reviews conducted at the campus.</li><li>Other duties as assigned</li></ul>POSITION REQUIREMENTS:<ul><li>Experience – Minimum of seven years of highly successful experience in campus leadership roles. In addition, preference will be given to candidates that have at least two years of experience in a full-time campus director or president role. &nbsp;</li><li>Leadership- Demonstrated experience in leadership with engaging and managing teams.</li><li>Education – Doctorate from a regionally accredited institution preferred. Master’s degree required. Demonstrates ability to effectively lead faculty and staff in a doctoral degree-granting university.</li><li>Computer Skills – Experience with computerized administrative systems, including Microsoft. Skilled in the use of Excel.&nbsp; Proficient with the use of data to direct self and others.</li><li>Communication &amp; Analytical Skills – Ability to read, analyze, and interpret accreditation criteria, state agency regulations, academic journals, business reports, and legal documents.&nbsp; </li></ul>Ability to resolve inquiries and complaints, with guidance from others as appropriate, from employees, customers, regulatory agencies, or members of the business community.&nbsp; Ability to effectively present information to faculty, academic and campus leaders, corporate leaders, public groups, and boards of directors or trustees as applicable.&nbsp; Ability to write speeches and articles for publication that conform to prescribed style and format.Ability to TravelThe individual must be able to occasionally travel out of the campus area to participate in a variety of conferences and meetings. Frequent travel will be needed related to outreach and awareness activities, or in the development of community partnerships.&nbsp;ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.#LI-KH1 Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Pay Type Salary</li><li> Required Education Master’s Degree</li></ul>

Campus Director & Dean of Academic Affairs & Operations

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp;Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu" target="_blank">www.southuniversity.edu</a> today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.South University, the right direction for a brighter future.POSITION SUMMARY: Instruct and facilitate meaningful learning of the course outcomes in the curriculum and proactively support all facets of the learning environment. Provide education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. Encourage a culture of learning that values mutual responsibility and respect, life-long learning, diversity, and ethics as well as personal and professional development. Assure that the South University philosophy of quality service to students, development, growth, involvement, and recognition of employees, and an environment conducive to innovation, positive thinking, and expansion is considered in carrying out the duties and responsibilities of this position. Participate in activities that promote the stature of the academic programs, departments, and colleges and abide by the South University Board of Trustees and administration's mandates.KEY JOB ELEMENTS:<ul><li>Manage the educational process to ensure every student is involved in a positive educational experience through the learning, teaching, and social environment.</li><li>Perform faculty responsibilities as outlined in the faculty job description in accordance with the provisions of Faculty Supplement to the South University Employee Handbook.</li><li>Provide course instruction that aligns with the South University model of curricula and supports the South University style of system delivery.</li><li>Design and deliver instruction through the development of instructional plans to meet course outcomes, the development of activities that support lesson objectives, and for online courses, deliver the instruction as approved within each course shell.</li><li>Effectively utilize technology in the classroom to support the student learning experience.</li><li>Enable the achievement of pre-defined outcomes for student achievement and evaluation of learning by providing instruction that fosters proficiency and establishes student performance criteria and evaluation.</li><li>Deliver learning-centered instruction by establishing an educational environment conducive to learning and student involvement and effectively planning and preparing for classes and student success.</li><li>Promote student success by showing flexibility in style and work schedule and exhibiting a passion for teaching and students, and engaging students in the learning process.</li><li>Manage the educational environment through keeping accurate records, submitting grades and other reports on time, and enforcing academic and attendance policies consistent with the school, campus, or online division.</li><li>Relate professional/life/industry experience to learning by continuing professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities.</li><li>Participate in the faculty development process to enhance knowledge, skills, and abilities in learner-centered instruction.</li><li>Communicate consistently and effectively with supervisor(s), faculty, and other South University administrators.</li><li>Contribute to a learning culture by participating in curriculum and system task forces, support local campus events such as orientation and graduation, and participate in various other workshops and meetings.</li></ul>REQUIREMENTS:<ul><li>Faculty teaching general education courses at the undergraduate level: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).</li><li>Faculty teaching associate degree courses designed for transfer to a baccalaureate degree: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).</li><li>Faculty teaching associate degree courses not designed for transfer to the baccalaureate degree: bachelor's degree in the teaching discipline or associate's degree and demonstrated competencies in the teaching discipline.</li><li>Faculty teaching baccalaureate courses: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline).</li><li>Faculty teaching graduate and post-baccalaureate course work: earned doctorate/terminal degree in the teaching discipline or a related discipline.</li><li>Graduate teaching assistants: master's in the teaching discipline or 18 graduate semester hours in the teaching discipline, direct supervision by a faculty member experienced in the teaching discipline, regular in-service training, and planned and periodic evaluations.</li><li>Experience in instruction or formalized education process, preferably in a post-secondary or college institution.</li><li>Membership in a professional association tied to the area of instruction preferred.</li><li>Active, valid, and unencumbered state licensure or certification as applicable to the discipline.</li></ul><ul><li>Academic Processes - knowledge of university guidelines, course descriptions, and academic terminology</li><li>Clerical - knowledge of office administrative procedures, including accurate record-keeping</li><li>Computer - ability to perform basic computer processes, including word processing, web browsing, and utilization of Microsoft Office</li><li>Technical Knowledge and Application - proficiency with the online learning environment, including the creation of digital media and utilization of learning management systems</li><li>Mathematics – ability to perform basic mathematic calculations</li><li>Critical Thinking - uses logic and reasoning to look at different types of information in order to make conclusions and work through problems</li><li>Research - Locates key facts and information to learn more about different types of information</li><li>Interpersonal Skills - communicates and interacts with people effectively while being aware of social perceptions</li></ul>&nbsp;&nbsp;ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive. Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Required Education Doctorate</li></ul>

Adjunct Faculty, Pharmacy Practice

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp; Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu&nbsp;today" target="_blank">www.southuniversity.edu&nbsp;today</a> to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow. South University, the right direction for a brighter future.Benefits: *Medical *Dental *Vision FSA/HSA Tuition Assistant Program Long/Short Term Disability Life Insurance Employee Assistance Program401K Match&nbsp; &nbsp;Paid Time Off 12 Paid Holidays * includes domestic partner coverage POSITION SUMMARY:  &nbsp;&nbsp;The Assistant Program Director is responsible in conjunction with the Program Director for the oversight of all aspects of the Physician Assistant Program. It is expected that the Assistant Program Director provides effective leadership towards ensuring the program consistently meets program and Student Learning Outcomes and is in compliance with ARC-PA Accreditation Standards.&nbsp; The Assistant Program Director’s responsibilities include classroom instruction, clinical site maintenance, day-to-day program operations, assisting students toward successful program completion, and staffing the classroom/SCPEs (supervised clinical program experiences) with instructors who support the mission of the University. The Assistant Program Director is responsible to assist the Program Director and the Campus Dean of Academic Affairs with the fiscal well-being of the program as it relates to education and helping to maintain/grow enrollment.&nbsp;The Assistant Program Directorisamemberofthefaculty(rankcommensuratewithexperience) with the Physician Assistant Program.&nbsp; The incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position, which includes quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking, and expansion. In the event of a Program Director vacancy the Assistant Program Director is responsible for assuming the role of interim Program Director. This position offers 7.5 weeks of vacation time and a $10,000 sign-on bonus.&nbsp;&nbsp;&nbsp;KEY JOB ELEMENTS:&nbsp;<ul><li>Selects, trains, develops, manages, and leads principal faculty (full-time and adjunct) according to the guidelines provided by the Campus Dean of Academic Affairs and the Dean of the College of Health Professions in accordance with the policies and procedures of the University/Campus.&nbsp;</li></ul><ul><li>Oversees with the Program Director accreditation activities and assures full compliance with federal, state, and accrediting body standards (ARC-PA) and regulations, as well as adhering to all policies and procedures.&nbsp;</li></ul><ul><li>Oversees continuous program evaluation and analysis, curriculum evaluation and analysis, and mission statement review.&nbsp;</li></ul><ul><li>Oversees faculty coordination by effectively managing coursework and workload of all PA program faculty through demonstration of program organization.&nbsp;</li></ul><ul><li>Oversees curriculum development, which includes the design and implementation of the program’s Didactic and Clinical phases with the program’s Student Learning Outcomes and PA competencies.&nbsp;</li></ul><ul><li>Provides effective management and leadership through responsiveness to issues related to personnel, strong communication skills, and proactive problem solving as a liaison with administration when indicated.&nbsp;</li></ul><ul><li>Oversees program operations, development, and planning with proper fiscal management in collaboration with the Campus Leadership Team.&nbsp;&nbsp;</li></ul><ul><li>Supports University programs designed to achieve student completion rates as outlined in the five-year strategic plan.&nbsp;</li></ul><ul><li>Facilitates the submission of required programmatic fees and documentation, including reports of graduation rates, performance on state licensing or certification examinations, and employment rates.&nbsp;</li></ul><ul><li>Provides teaching and instruction in the PA program including:&nbsp;</li></ul><ul><li><ul><li>Lecturing in areas of clinical and/or professional expertise.&nbsp;</li></ul></li></ul><ul><li><ul><li>Providing academic advising as a Small Group Facilitator and Student Advisor.&nbsp;</li></ul></li></ul><ul><li><ul><li>Provides remedial instruction as needed.&nbsp;</li></ul></li></ul><ul><li>Assists the Director of Didactic Education with curriculum development, which includes the design and implementation of the curriculum.&nbsp;</li></ul><ul><li>Assists the Director of Clinical Education with clinical site development and clinical site monitoring.&nbsp;</li></ul><ul><li>Participates in the program’s admissions process to include student recruitment, applicant evaluation (through application review and candidate interview), and student selection meetings.&nbsp;&nbsp;</li></ul><ul><li>Collaborates with other academic (Assistant) Program Directors within the College of Health Professions and the PA Department Chair regarding scheduling, sharing faculty, resources, curriculum, department operations, and other activities.15. Engages in service, community and campus relations, Program Advisory Council (PAC), and scholarly activities appropriate to the role of the Assistant Program Director.&nbsp;</li></ul><ul><li>Participates in faculty development opportunities each year as required in the areas of teaching and academic administration.&nbsp;</li></ul><ul><li>In the event of a Program Director vacancy the Assistant Program Director is responsible for assuming the role of interim Program Director until a permanent Program Director for the respected program can be employed by the University.&nbsp;&nbsp;</li></ul><ul><li>Assists with other program, department, or university responsibilities as determined by the Program Director, and/or the Campus Dean of Academic Affairs.&nbsp;</li></ul><ul><li>Performs duties as outlined in the job description and in accordance with the provisions of Faculty Supplement to the South University Employee Handbook.&nbsp;</li></ul>&nbsp;REQUIREMENTS:&nbsp;<ul><li>Achieved a terminal degree as a Physician Assistant&nbsp;&nbsp;</li></ul><ul><li>Holds a current or emeritus NCCPA Certification&nbsp;&nbsp;</li></ul><ul><li>Must be eligible for state licensure as a PA or holds an active, valid, and unencumbered PA state licensure&nbsp;</li></ul><ul><li>Must possess at least 3 years of full-time higher education experience at the time of appointment.&nbsp;&nbsp;</li></ul><ul><li>Have at least 5 years of clinical experience.&nbsp;</li></ul><ul><li>Experience in PA/medical classroom teaching and PA education administration highly preferred.&nbsp;</li></ul><ul><li>Excellent communication skills, both verbal and written.&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Strong interpersonal skills with student and staff populations.&nbsp;</li></ul><ul><li>Superior organization, prioritization, and self-motivation skills.&nbsp;</li></ul><ul><li>Strong computer skills, including MS Office Suite, Examsoft, and WebAdMIT.&nbsp;</li></ul><ul></ul><ul></ul>&nbsp;ENVIRONMENT:  &nbsp;Theindividualmustbeabletotraveloutof the localareawithanoccasionalovernightstayto participateinavarietyof conferencesandmeetings.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required tolift up to 10 pounds unless otherwise specified in the job description. &nbsp;South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.&nbsp; Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Pay Type Salary</li><li> Required Education Master’s Degree</li></ul>

Assistant Program Director, Physician Assistant

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.&nbsp; Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.&nbsp;&nbsp; Visit <a href="http://www.southuniversity.edu&nbsp;today" target="_blank">www.southuniversity.edu&nbsp;today</a> to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow. South University, the right direction for a brighter future.Benefits: *Medical *Dental *Vision FSA/HSA Tuition Assistant Program Long/Short Term Disability Life Insurance Employee Assistance Program401K Match&nbsp; &nbsp;Paid Time Off 12 Paid Holidays * includes domestic partner coverage POSITION SUMMARY:The instructor facilitates meaningful learning of the course competencies in the curriculum and proactively supports all facets of the learning environment. They provide education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. They encourage a culture of learning that values mutual responsibility and respect, life-long learning and ethics as well as personal and professional development. The Chair of the Admissions Committee is responsible for oversight of all admissions processes of the South University‐Physician Assistant Program. The Principal Faculty will work with the Program Director to ensure that the program meets all ARC‐PA accreditation standards pertaining to fair practices other admissions related standards. The Principal Faculty should work in synergy with their counterpart at PA programs on other South University campuses.Incumbent must assure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. This position offers 7.5 weeks of vacation time and a $10,000 sign-on bonus.&nbsp;&nbsp;&nbsp;KEY JOB ELEMENTS:<ul><li>Serves as the Chair of the Program’s Admissions Committee. Schedules and leads all Admissions Committee meetings (to be held at least quarterly).</li><li>Directs all admissions academic processes to include submission of all proposals for admissions requirements/policy changes, oversight of annual admissions cycle, serving as admissions subject matter expert for the program.</li><li>Provides analyses of program’s admissions processes to include an annual admissions report as a component of the program’s ongoing self‐assessment process.</li><li>Coordinates and serves as faculty advisor to the Student Ambassador Program.</li><li>Provides teaching and instruction in the PA program including:</li></ul><ul><ul><li>Coordination of instruction for a minimum of 6 courses annually.</li><li>Lecturing in areas of clinical and/or professional expertise.</li><li>Providing academic advising as a Small Group Facilitator and Student Advisor.</li></ul></ul><ul><li>Assists with curriculum development, which includes the design and implementation of the curriculum.</li><li>Assists with ongoing curriculum evaluation and improvement.</li><li>Performs student evaluations of objective structured clinical examinations (OSCEs), lab practicals, as well as clinical reasoning, problem-solving, and technical skills sessions during the didactic and clinical phases of the program. </li><li>Evaluates student performance of submitted assignments, including written clinical documentation, evidence-based medicine research, and health literacy projects.</li><li>Creates examinations for courses and maps exam questions to ARC-PA accreditation standards and the NCCPA Content Blueprint.</li><li>Provides input to assist with accreditation activities, as well as ongoing program evaluation and mission statement review.</li><li>Engages in service, community and campus relations, and scholarly activities appropriate to the role of a Principal Faculty (Full-time) member.</li><li>Participates in faculty development opportunities each year as required in the areas of teaching and academic administration.</li><li>Assists with clinical site development and clinical site monitoring.</li><li>Provides remedial instruction as needed.</li><li>Assists with other responsibilities as determined by the Directors of Didactic/Clinical Education, Program Director, and/or the Campus Leadership.</li><li>Performs duties as assigned and outlined in the Faculty job description and in accordance with the provisions of Faculty Supplement to the South University Employee Handbook.</li></ul>REQUIREMENTS:<ul><li>Terminal Degree as a Physician Assistant; Current NCCPA Certification and State Licensure as a PA.</li><li>1-2 years academic experience highly preferred; 2 years clinical experience required.</li><li>Experience in PA/medical classroom teaching preferred.&nbsp;</li></ul><ul><li>Excellent communication skills, both verbal and written.&nbsp; </li><li>Strong interpersonal skills with student and staff populations.</li><li>Superior organization, prioritization, and self-motivation skills.</li><li>Strong computer skills, including MS Office Suite, ExamSoft, and WebAdMIT.</li></ul>ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. The individual must be able to travel out of the local area with an occasional overnight stay to participate in a variety of conferences and meetings. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Apply Now <h4>Other details</h4><ul><li> Job Family All Positions</li><li> Pay Type Salary</li><li> Required Education Master’s Degree</li></ul>

Physician Assistant Faculty and Chair of Admissions

Nutrition &amp; Food Service Training Instructor&nbsp;


The Tennessee College of Applied Technology - Elizabethton is accepting applications for the full- time position of Associate Instructor in Nutrition &amp; Food Service Training, a remote learning program.&nbsp;


GENERAL DUTIES: The Nutrition &amp; Food Service Training Instructor is responsible for the following areas including, but not limited to, teaching and supervision of students online; maintaining confidential, accurate and complete records on paper and electronically; complete reporting as required in a timely manner; participating in the continued development of the program, recruitment of new students and placement of graduates; maintaining an active advisory committee; and other duties as assigned. Reinforcing knowledge and skills required for entry-level employment as a Dietary Manager in foodservice. Instructors are responsible for best educational practices and the academic development of each student. Instructors monitor and reports student progress, manage classroom environment, and promote a positive and engaging learning experience, provide support, tutoring and other assistance as needed. Instructors model the professional behaviors, language, and activities expected of our students.&nbsp;


This position reports to the Vice President of Instruction. The work schedule is Monday through Thursday 7:00 a.m. to 5:00 p.m. and includes a minimum of 37.5 hours per week at an approved campus work site for instruction of a remote learning program.&nbsp;&nbsp;


MINIMUM REQUIREMENTS&nbsp;


<ul>
<li>
Required Associate Degree in Nutrition, or a related field; Bachelor of Science in Nutrition, or a related field is preferred.&nbsp;
</li>
</ul>


<ul>
<li>
A Dietician’s license, or certification, in good standing in the State of Tennessee.&nbsp;
</li>
</ul>


<ul>
<li>
Minimum of three (3) years of experience as a Dietician within the last five (5) years OR two&nbsp;(2) years of experience as a Dietician within the last five (5) years and 24 credit hours toward a higher degree in dietetics.&nbsp;
</li>
</ul>


<ul>
<li>
Prior teaching or evidence of ability to teach students.&nbsp;
</li>
</ul>


SKILLS&nbsp;


<ul>
<li>
Must possess the organizational and communication skills necessary to be an effective instructor and interact with students.&nbsp;
</li>
</ul>


<ul>
<li>
Must show evidence of good character and mature attitude.&nbsp;
</li>
</ul>


<ul>
<li>
Must remain current in the dietetics profession and maintain active licensure or certification.&nbsp;
</li>
</ul>


<ul>
<li>
Computer proficiency utilizing Microsoft office software, TEAMS, etc.&nbsp;
</li>
</ul>




<ul>
<li>
Must be able to work independently and as part of a team.&nbsp;
</li>
</ul>


<ul>
<li>
Must have the ability to establish and maintain effective interpersonal working relationships with students, faculty, staff, the general public and business/industry representatives.&nbsp;
</li>
</ul>


SALARY: $55,157-$66,188 per year ($28.29-$33.94 per hour). Commensurate with Tennessee Colleges of Applied Technology -- Elizabethton guidelines and directly related to experience.&nbsp;


EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check and drug screening will be required for applicant selected.&nbsp; Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.&nbsp;


Tennessee College of Applied Technology-Elizabethton does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex disability, age, status as a protected veteran on any other class protected by the Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp;

Motlow State Community College


      Nutrition & Food Service Training Instructor
    

Title:&nbsp;Helpdesk Technician II
Pay Rate:&nbsp;$36,270 - $44,390.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department:&nbsp;Information Technology Support
Classification: 2- Hybrid
Number of Positions:&nbsp;1
Position #:&nbsp;601040
Type of Appointment:&nbsp;Full-Time
FLSA Status: Non-exempt
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Unofficial Transcripts</li>
<li>Three Professional References (See below)</li>
</ul>
Reference check requirements:
<ul>
<li>Non-supervisory roles: three (3) current or former supervisors</li>
<li>Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references</li>
</ul>
Position Summary:&nbsp;The purpose of this job is to work as a member of a team to provide the first level of support for faculty, staff, and student problems and questions regarding computer services at the college.&nbsp; This position draws on general technical knowledge and skills and on familiarity with college procedures to help users who contact helpdesk by telephone, email, text message, online chat, and in person.&nbsp; As the first line of support, the helpdesk team presents the face of college computer and networking services to students and employees, including providing self-help on the website, instructional seminars for students and employees, representation at campus events, etc.
Essential Functions:
20% Troubleshoots and resolves customers’ issues with Pellissippi State computer devices, systems and services; routes problems that need to be escalated to the various IT departments, such as, but not limited to: Application Programming Support; Data Analytics; Educational Technology Services; Network Support; Systems &amp; Operations; Technical Support. Ensures the appropriate technician is notified of hardware or software problems, and provides follow-up assistance to faculty, staff and students for the reported problem. [TRIAGE]
35% Provides exceptional customer service and technical expertise for customers via telephone, email, text message, online chat, and in person. Serves as the first line of technical support to end users on a variety of issues. Identifies, troubleshoots, and responds to issues and requests in a timely manner.&nbsp; Support includes, but is not limited to: assisting with solving account access problems, resetting passwords, installing software, answering questions pertaining to college provided services including email, Microsoft Office, scanners, printers, and use of college specific applications such as BrightSpace, Banner, Argos, BDMS, and more, and use of administrative and instructional applications, servers, networks, scanners, printing, and online courses. Resolves issues related to use of consumer electronics (laptops, tablets, smart phones, etc.) on the College network.&nbsp; Assists in the ordering, inventory, delivery and installation of toner. Uses diagnostic tools to identify problems such as, monitoring network status for five campuses. [SCOPE]
20% Maintains a log of customer data, including contact information, problem statement, problem routing and resolution in work order system and appropriate tools. Provides feedback to the organization on customer issues. [RECORDS FOR INTERNAL REFERENCE]
10% Creates, maintains, and assists with online and print documentation for college users of computer services. [DOCS FOR USER REFERENCE]
5% Maintains documentation and policies for the Information Technology Support staff.&nbsp; Assists management in creating and documenting Computer Help Desk procedures. Adheres to all College policies for network, hardware and software use; consults with supervisor about policy and procedure questions. [POLICIES]
5% Fills-in as Open Computer Lab assistant as necessary, performing daily tasks of that position. During hours when Computer Help Desk is open and no Technical Support Group technicians are on staff, may be called upon to perform some duties usually assigned to TSG staff, such as basic troubleshooting of computer or AV equipment in classrooms. [SUB IN LABS OR AS TECH AFTER HOURS]
5% Develops and presents seminars and workshops to educate faculty, staff and student users of specific systems, such as Brightspace, MS Office Products, Office 365, etc. Represents Computer Help Desk at special college events at various campuses hosted by Enrollment Services, Student Life, New Student Orientation, etc. [PRESENTATIONS]
Key Results Areas:&nbsp;
Timely resolution of individual incidents of malfunction, misuse and user uncertainty regarding computer devices, systems, and services, and reduction in frequency of such incidents via user education and summarization of problem reports and user feedback to management and designers of current computer services.
Job Requirements:
Associate’s degree in a computer related field and 2 years’ experience or high school diploma/equivalent with five years’ experience working with computer systems and hardware. It is critical that a vast amount of ongoing training be required which includes knowledge of how proprietary software operates.&nbsp; Additionally, troubleshooting training skills need to be continually developed through the use of Computer Help Desk and online training manuals, peer-to-peer training, and training courses regarding all aspects of the technical world such as for example, software applications.
Part-time work experience is calculated at 50% of full-time experience.
Skills &amp; Abilities:
<ul>
<li>Strong ability to analyze problems and troubleshoot solutions</li>
<li>Strong ability to communicate well with users and exercise graceful patience</li>
<li>Strong technical knowledge</li>
<li>Strong de-escalation skills with frustrated users</li>
<li>Demonstrated ability to remain calm under pressure</li>
<li>Strong written communication particularly with email at all levels of the organization</li>
<li>Ability to exercise good judgment</li>
<li>Demonstrated experience with Microsoft Active Directory is a plus</li>
</ul>
Complexity &amp; Creativity: 
Creative thinking is essential in this position.&nbsp; The ability to visualize a situation from the user’s perspective allows for greater troubleshooting potential.
Financial Impact: 
<ol>
<li>A Computer HelpDesk Technician is responsible for ordering, inventorying, maintaining, and securing toner inventory.&nbsp; Unknowledgeable and inaccurate ordering could result in very costly waste, and leaving items in an unsecure environment could result in extreme loss.&nbsp;</li>
<li>This position is responsible for recycling toner which supports sustainable campus efforts.</li>
</ol>
Responsibility for Accuracy: 
<ol>
<li>An employee that does not recognize or communicate immediately a possible network or server outage could cause a college-wide work stoppage for faculty, students and staff.&nbsp;</li>
<li>It is very important, additionally, that when we work with users that before we end the conversation that they understand what username/password is used to access our different systems because some will try access when our Helpdesk staff is not available.&nbsp;</li>
<li>Confidential account information could be compromised; therefore, in order to comply with FERPA, confidentiality must be maintained.&nbsp;</li>
</ol>
Judgement and Decisions: 
Handles complex tasks on a daily basis – working with students, faculty and staff, you realize that many when they contact Helpdesk, do not know enough about technology to explain the problem correctly, and additionally it is common that Helpdesk is contacted when the user is stressed and working to meet a deadline.&nbsp; Additionally, many users are apprehensive of technology in general.
The most important task is to ask the correct questions to get to the real problem as quickly as possible, the next step is to determine if it is user error or a problem that may need routing to a specialized technician.&nbsp; To add, there are many times that Helpdesk assists with software that we have never viewed, so listening to what users are viewing on screens is crucial.&nbsp; The last step is an important one - when needed, offer reassurance to the user that all systems are working and they will not have a problem accessing what they need.&nbsp; This last step, reassurance, is the confidence that some users need to continue with their mission.&nbsp; Troubleshooting technology issues are normally easy to address when compared to handling a stressed, inexperienced technology user working on a deadline, this situation always requires a creative approach in assistance to meet their needs.
Physical Demands:
1.Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending walk-ins seeking help
2.Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3.Deliver and stock carts of toners in supply room.
4.Exposure to hot rollers and fusers when replacing printer supplies.
Hazards:
1. Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending to walk-ins seeking help
2. Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3. Deliver and stock carts of toners in supply room.
4. Exposure to hot rollers and fusers when replacing printer supplies.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp

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