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Title: Associate Instructor, Building Construction Technology
Employee Classification:&nbsp;Faculty, Full-time, Exempt
Institution:&nbsp;TCAT-Oneida/Huntsville
Campus Location: Morgan County Correctional Complex, 541 Wayne Cotton Morgan Dr, Wartburg, TN
Job Summary
On-site Teaching Position in the Morgan County Correctional Complex facility; Full-time with Benefits; Some overnight travel and evening work may be required.
Job Duties
<ul>
<li>Instruct justice-involved students in technical training to prepare them to re-enter the job market in the building construction field through lecture, demonstrations, and/or audio-visual aids. - (Essential)</li>
<li>Prepare and/or revise syllabi of courses of study with detailed lesson plans. - (Essential)</li>
<li>Administer assessments to evaluate student progress. - (Essential)</li>
<li>Maintain student academic records and submit reports related to the program (i.e., grades, attendance, discipline, etc.). - (Essential)</li>
<li>Attend workshops and/or other training programs to remain current in the building construction industry. Overnight travel may be required. - (Essential)</li>
<li>Conduct and/or attend meetings, day and/or evening, with business and industry to develop working relationships with building construction industry personnel. - (Essential)</li>
</ul>
Minimum Qualifications
Associate Degree or Diploma from an accredited technical training program in the occupation to be taught. Three years of related industry work experience in the construction industry within the last five years. Computer skills, including Microsoft Office applications (Word, Excel, Outlook, etc.).
Preferred Qualifications
Industry-recognized certifications and/or license in the field or the ability to become certified within the first year of employment. Teaching experience.
Knowledge, Skills, and Abilities
High degree of knowledge in carpentry, plumbing, electrical, and masonry. Knowledge of NCCER. Organizational and communication skills necessary to be an effective teacher. Willingness to remain current through continued education in the occupation to be taught. Potential ability in instruction. Strong, moral character, mature attitude, and stable personality. Networking skills with ability to establish and maintain positive relationships with students, staff, related business, industry, and Department of Corrections personnel. Time management skills; ability to meet deadlines. Self-starter; ability to work with limited supervision.
Salary:&nbsp; Commensurate with Tennessee Colleges of Applied Technology salary guidelines.
*Applicants selected for an interview will be required to tour the Morgan County Correctional Complex.
**A criminal background check will be required for the selected applicant.
The Tennessee College of Applied Technology-Oneida/Huntsville does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Tim Smith, Vice President, 355 Scott High Drive, Huntsville, TN 37756, (423) 663-4900, <a href="mailto:awest@tcatoneida.edu" target="_blank">timothy.smith@tcatoneida.edu</a> .

Motlow State Community College


      Associate Instructor, Building Construction Technology
    

Title:&nbsp; Administrative Assistant III
Department:&nbsp;Workforce and Community Development
Number of Positions:&nbsp;1
Classification:&nbsp;3/On campus

Position #:&nbsp;651230

Type of Appointment:&nbsp;Full-Time

Pay Rate:&nbsp;$31,200 - $36,680/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;

​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;The overall purpose of this job is to provide clerical, administrative, and technical support for the management and instructors of Workforce and Community Development, in addition to supporting the registration process for continuing education and workforce training courses and the rental application and invoicing for Pellissippi State’s rooms/physical spaces by non-college affiliated organizations.
Essential Functions:
30% Provide administrative and clerical support to the Executive Director and other directors in the WCD department. Assist with travel authorizations/claims, requisitions and purchase orders, letters of agreement for workforce training, departmental mail distribution, adjunct instructor contracts, maintaining training records, and daily operations of office.
25% Answer phone and/or emails to collect pertinent information from external clients/potential customers to assist in scheduling external rentals for the college’s facilities on four campuses. Provide preliminary information on the details and amenities of requested locations, referring to Event Services for assistance as needed. Collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live.
In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation.
Communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures.
10% Provide customer service in Workforce &amp; Community Development for prospective non-credit students, community members, businesses and industry.
10% Take registration and payment information and process credit card transactions for individuals requesting that assistance in registering for WCD classes. Assist in confirming registrations and payments for third-party online course vendors as needed. Provide receipts or special information as requested by student. Email or mail pre-course assignment materials for specific types of lifelong learning courses.
5% Along with other WCD staff, prepare course enrollment documents for faculty and students (i.e., class roster/attendance sheets, handouts, evaluations, certificates, etc.).
5% Submit invoices to the business office for all rentals at the end of each month.
5% Assist Community Services director in preparation of children’s summer camp programs as requested such as signing in campers, ensuring proper set-up of classrooms to fit camp needs, and other clerical support as needed.
5% Assist with the preparation/design and distribution of the WCD digital newsletter.
5% Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: To promote continuing education/lifelong learning and workforce development courses within the community by providing excellent customer service and administrative support.
To schedule and invoice external rentals for the college’s facilities on four campuses working in conjunction with Event Services.
Job Requirements:&nbsp;
<ul>
<li>A&nbsp;high school diploma or equivalent is required. An Associate’s Degree is preferred.</li>
<li>A minimum 2 years of customer service, administrative, secretarial, or clerical experience required.</li>
<li>2 years of computer use or database manipulation preferred.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills &amp; Abilities: 
<ul>
<li>Must have excellent customer service skills and ability to work with a diverse range of clientele in a fair and consistent manner;</li>
<li>Ability to multi-task while still being detail-oriented;</li>
<li>Ability to work independently and effectively prioritize;</li>
<li>Ability to maintain a positive attitude, remain flexible and able to adapt well to change;</li>
<li>Ability to exercise proper telephone and email etiquette and protocol to communicate clearly and work with college staff on all levels-from upper management to supervising student workers;</li>
<li>Have excellent organizational skills in information and record management;</li>
<li>Be a team player;</li>
<li>Possess knowledge of modern office practices and procedures.</li>
<li>Must be able to learn and become proficient and computer programs quickly (incl. but not limited to 25Live, XenDirect, Office365, Constant Contact, 3rd party vendors (Ed2Go, Protrain, LERN) etc.);</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity:&nbsp;
Position requires in-depth knowledge of office productivity software in order to function on an effective level, as well as the ability to quickly learn and adapt to using new computer software and technologies.
Responsible for analyzing facility requests and working with event services to make sure all facets are covered to protect both the client and the college’s interests within the scope of the department’s, college’s and TBR’s current policies and procedures.
No foreign language skills or proficiency is required, but some knowledge and respect of different cultures is helpful when working with a variety of organization types. Must have proper use of grammar and punctuation.
Magnitude of Impact:&nbsp;
All of the responsibilities of this position directly support the Workforce &amp; Community Development office’s enrollment goals for lifelong learning and workforce training courses. Positive customer service skills are a must when working with prospective students, community members, and business, industry, and governmental partners.
In the rental registration role of this position, this individual will communicate directly with clients who use college facilities for a myriad of both public and private events, and therefore the decisions/actions of the person in this position influences the College’s success. If a customer has a bad experience with any of the above, the College’s reputation within the community could be in jeopardy; revenue could be lost due to errors.
Responsibility for Accuracy: Typical errors could include mistakes made in posting student registrations or payments, incorrectly billing or posting of facility payments, or omission of an event to be placed in the room scheduling software or for invoicing. Errors are typically caught during the scheduling process by the various directors of the department. Payment posting mistakes are typically caught by other support staff person in office. Invoicing mistakes are typically caught by directors during monthly report reviews or through collaboration with the college’s business office.
Financial Impact: If something is not completed or followed through, it could potentially cost the school money through loss of revenue from a potential/current student or rental client. Responsible for managing supply levels and using materials efficiently and effectively while trying to minimize waste. Responsible for assisting in maintaining security of office machinery and portable equipment used for classes.
Budgetary: Invoicing for external rentals.
Nature of Contacts:
-Academic department heads: To seek approval for specific facility usage or input on facility requests received.
-Accounting department: Regarding invoices or billing issues.
-Facilities staff: To make special requests or check status on services.
-Procurement Services staff: To submit purchase orders, to inquire of procedures, request update on status of outstanding orders.
-Student Account Services staff: To deposit monies collected for classes or facility rentals.
-Marketing and Communications: Support for WCD newsletter &amp; social media posts.
-Human Resources: Instructor contract coordination.
-Campus Police staff and supervisors: To distribute facility usage information and work with Event Services to coordinate special security requests.
-Credit students attending Pellissippi State: Often necessary to give information regarding local campus and site campuses, give directions around buildings/campuses, refer students to appropriate departments for further action/services, and assist in finding/providing faculty contact information and office locations.
-Citizens living locally and long distance: Provide information regarding continuing education/non-credit course offerings and take registrations, payments and cancellations for those classes.
-Officials/dignitaries from the community or their staff, government agency personnel, community groups and church organizations: Provide information on facility usage options, rental policies, procedures and availability.
Judgement and Decisions:&nbsp;
This position is responsible for the initial application for rentals of college facilities by outside organizations collecting pertinent information to assist in scheduling external rentals for the college’s facilities on four campuses. Provides client with preliminary information on the details and amenities of requested locations and then refers to Event Services for further coordination and resource assistance. This individual will collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live. In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation. Also communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures. The monthly rental invoicing is also handled by this individual.
This position also provides administrative/clerical support to directors in the WCD department working closely with the team in scheduling classes, reserving class locations, assisting students with registration, preparing instructor contracts, and invoicing for classes.
Requires ability to occasionally resolve issues that may arise when department manager/s are not accessible. must have ability to use judgment and discretion in order to respect client’s need and/or expectation of confidentiality in certain situations.
Physical Demands:&nbsp;
This position requires the ability to maneuver around campus frequently on a daily basis in order to do business with other departments, run errands, check mail, make deposits, etc. While the position is based at Hardin Valley, there may be infrequent travel to the other PSCC campuses.
There is only occasionally a need to lift boxes or equipment up to 25 pounds or more during the course of an average work day for distributing advertising materials/course schedules, class-related materials, and office supplies. The ability to sit for long periods as this position requires using a computer for long stretches of time.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Administrative Assistant III
    

Title: Associate Instructor of Machine Tool Technology
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Knoxville
Department: Machine Tool Technology
Campus Location: TCAT Knoxville
Job Summary
The Tennessee College of Applied Technology Knoxville is accepting applications for a full-time Associate Instructor in Machine Tool Technology position at the Ruth &amp; Steve West Workforce Development Center. The typical work schedule is 7.5 hours per day and 37.5 hours per week, Monday through Friday, 7:30 am—3:30 pm, with a 30-minute lunch break.
Job Duties
<ul>
<li>
Instruction: Facilitate the classroom instructional process (post-secondary/secondary/special industry): evaluate and monitor student progress; assign grades; provide academic assistance to students; maintain attendance and grade records; counsel and advise students on career goals; work to retain students; maintain required classroom and office hours. Maintain appropriate records and submit timely reports.</li>
<li>
Course and Curriculum Development: Select texts, equipment, supplies, and other learning resources; participate in purchasing needed program supplies and equipment; develop instructional materials; create and revise courses and/or curricula as needed; maintain updated course syllabi.</li>
<li>
Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; participate in the annual faculty evaluation process.</li>
<li>
Service to Students: Comply with FERPA laws; participate in advising, recruitment, admissions, and orientation of potential students; assist students with job placement; support student activities, including SkillsUSA, NTHS, graduation, and other events.</li>
<li>
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; develop industry partnerships, maintain an active program advisory committee; work to meet and exceed COE benchmarks for student completion and placement as well as accreditation standards. Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)</li>
</ul>
Minimum Qualifications
• Minimum of Associate degree or equivalent post-secondary diploma from an accredited technical training program in the related field • Three (3) years of full-time, related work experience as a machinist within the last five (5) years • Must have knowledge of and the ability to operate conventional machinist and computer numerically controlled (CNC) equipment • Must commit to remain current in the machinist field and maintain program accrediting status 
Preferred Qualifications
• NIMS and/or industry certification • Teaching experience • Knowledge of Tennessee Board of Regents (TBR) policies and procedures • Skill in managing deadlines and working in a team-oriented environment 
Knowledge, Skills, and Abilities
• Must possess the organizational and communication skills necessary to be an effective teacher • Computer skills (i.e., Microsoft Office applications, email, etc.) are required • Indication of willingness to establish and maintain positive working relationships with students, staff, and business/industry personnel • Commitment to remaining current with industry practices through professional development activities 
SALARY:&nbsp; In accordance with Tennessee Board of Regents guidelines, within the range of $55,156-$66,188.
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes uploads of your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete beginning and end dates under your employment history. Scan/upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts Certifications (optional)
Applications are open until 10/22/2024.


      Associate Instructor of Machine Tool Technology
    

Title: Supervisor, Student Account Services
Pay Rate:&nbsp;$47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department: Student Account Services
Number of Positions: 1
Position #: 600510
Type of Appointment: Full-Time
FLSA Status: Non-Exempt
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary: The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required.
Essential Functions:
40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies.
20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement.
10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.
10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided
5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.
5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required
5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions
5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college’s foundation.
Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements.
The results expected from efficient management of cashier functions include high level of satisfaction for both internal and external customers. Student Account Services employees will have high performance levels, the office will experience less turn over and will provide a high-level of customer service. When student payments and refunds are processed correctly, in a timely manner, this will create goodwill with student and their families
Formal Training: Associate’s degree required. Accounting and/or business-related field major’s preferred. . Women, veterans, and members of underrepresented groups and persons with disabilities are encouraged to apply.
Job Requirements: Three years progressively responsible experience to include at least two years of supervisory experience. Experience with Banner student/finance in a college setting preferred.
Part-time work experience is calculated at 50% credit of full-time work experience.
Special Skills/Application of Knowledge: • Knowledge of generally accepted banking procedures including cash handling skills and security of customer information. • Knowledge of college, federal and state policies and procedures related to cash handling, student tuition and fees and student privacy. • Knowledge of proper reconciliation procedures. • Knowledge of and ability to use Banner data to integrate with third party cashiering software. • Knowledge of personal computer including word processing, web technologies databases, spreadsheets and ecommerce solutions. • Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions. • Ability to effectively communicate in written and oral form and knowledge of business English. • Ability to exercise good judgement in evaluating situations and making decisions. • Ability to establish and maintain an effective working relationship with students and employees. • Working knowledge of bookkeeping or accounting theory and practice. • Working knowledge of modern office practices, procedures and equipment, including online computer system. • Able to engage in the college’s mission and values.
Complexity &amp; Creativity: Analytical and technical thinking are critical to this position. Work processes change with evolving College initiatives. New technology is introduced and processes documented for daily use and for trouble-shooting. The position must assess the security of information as well as have an awareness of fraud, and understand and practice compliance with credit card and cash transactions. Working with a diverse group of people in a fast-paced environment requires the person in this position to gather information, identify issues and problems, and provide accurate information quickly. Extensive knowledge of student accounts is required in order to determine the reason for the account balance and to be able to communicate clearly with students regarding their balance and payment options. Each student situation can be unique and complex, and this position needs to be able to help students understand what and why they owe. The employee must be able to communicate payment options in order for students to return to school, receive transcripts/diplomas, and/or keep their accounts from going to a collection agency. The position supervises and supports cashiers who deal with customers who may be confused or irate.
 Magnitude of Impact: Errors when receipting and posting student and non-student payments could cause a loss for the college or have a negative impact on the perception of the college to the general public. Errors when collecting funds to do the college could cause a loss of funds and noncompliance of laws could cause audit and legal issues for the college. Failure to invoice accurately or timely could result in negative perception of the college and general public as well as audit or legal issues for the college. The departments that could be affected are Payroll, Finance, Foundation, Workforce and Community Development, Enrollment Services and internal and external customers. Most errors are caught in a very timely manner because of our review and reconciliation processes. If a problem does arise then the Student Account Services Manager, Director, Fiscal Operations or Vice President of Administrative Affairs would be involved with any solutions Responsibility for Accuracy: The most typical kind of errors are transposed numbers. Most errors are caught in a very timely manner because of the daily review of cashier and accounts receivable functions. The Student Account Services Manager reviews reports created by this position. Scheduled audits occur regularly; the frequency of audits varies (for example, dual enrollment is audited each semester; receipt books are audited twice a year or more as they are submitted). If established checks and balances did not detect errors, the results would be a loss of funds for the college and could also have a negative impact on public relations with both internal and external customers. FERPA and information security are central concerns in this role. . Financial Impact: The results expected from efficient management of student accounts functions includes proper handling of cash processes to prevent theft and loss of money.
 Proper management of the accounts receivable function ensures invoices are sent timely and accurately and funds owed to the college are collected.
 This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result. Budgetary: This position can initiate ordering needed supplies or services and submit requisition request to the Student Account Services Manager. This position does not have signing authority over office budget.
 Judgement and Decisions: Hiring, training, supervising, and evaluating permanent and temporary positions are the purview of this position. This position manages office processes, ensuring College policy and office procedures are followed. Interacting with internal and external customers in a professional manner, with accuracy and efficiency, in person, on the phone, via email and on paper. Prioritizing the efforts of the Student Account Services cashier and accounts receivable staff in order to meet deadlines and function effectively. Nature of Contacts: Providing and receiving information, discussing and seeking understanding of student accounts issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college as well as students and parents. The position interacts with financial aid employees to discuss student accounts. Interaction with enrollment services and advising to discuss student class schedules and appeals. This position generates the report on WCD student payments; WCD also delivers deposits which the Student Accounts office processes. HR employees are contacted for hiring processes. Payroll office is consulted for time sheet and employee leave balances. This position coordinates daily deposits. Prospective students and parents, current students, and third-party contractors for student payments comprise the largest population of person contacts. The nature of interactions may involve informing and educating this population about college processes for fee payments, fee waivers, questions about accounts and receivables, returned checks, overdue accounts, parking tickets, and etc.
 Physical Demands: General walking, sitting, and lifting, but also often standing for extended periods of time in order to serve customers during peak times. Noise varies from campus to campus, but there is often noise from college events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building. Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.
 Full-time Employment Benefits: • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program • Employee Assistance Program • Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b • Employee Discount program with over 900+companies • 13 Paid Holidays/Year Includes paid days off the last week of December • Sick Leave Bank • Longevity Pay • Many opportunities for professional development
 Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
 If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
 If you are interested in this position, click on the link to the top right to apply. #mrp


      Supervisor, Student Account Services
    

Title: Adjunct Instructor of Practical Nursing, Parkwest Campus - Part-Time
Employee Classification:&nbsp;
Institution:&nbsp;TCAT-Knoxville
Department: Practical Nursing
Campus Location: TCAT Knoxville Parkwest Campus
Job Summary
To provide quality instruction for student learning and to maintain a positive learning environment in the classroom. The major emphasis will be placed on teaching and evaluating students in the classroom and laboratories. PRACTICAL NURSING PROGRAM: The Practical Nursing Program is approved by the Tennessee Board of Nursing. Graduates will obtain a diploma in Practical Nursing and may then be eligible to take the National Council Licensing Exam for Practical Nursing (NCLEX-PN) used to obtain nursing licensure in Tennessee. Practical Nursing is entry-level nursing. Graduates are prepared with the background and skills to give knowledgeable, basic nursing care to patients with varying degrees of physical needs. Licensed Practical Nurses (LPNs) work under the supervision of registered nurses and doctors. Positions are available in hospitals, long-term care facilities, physician's offices, home health agencies, and various other health care settings.
Job Duties
<ul>
<li>The part-time Practical Nursing Adjunct Instructor is responsible for teaching and supervising nursing students in classroom and clinical settings, evaluating and advising students, maintaining and completing reports, and participating in the development of the program. - (Essential)</li>
</ul>
Minimum Qualifications
• Graduate of an accredited nursing school with an active license in Tennessee as a Registered Nurse (RN); minimum of an Associate Degree in Nursing required. • Minimum of three (3) years of experience as an RN within the last five years.
Preferred Qualifications
A Bachelor of Science in Nursing degree and teaching experience are preferred.
Knowledge, Skills, and Abilities
Demonstrated proficiency in oral and written communication, as well as computer skills. Evidence of ability to plan, organize, and manage multiple tasks with attention to detail and accuracy.
SALARY: This position's rate of pay is $35.00 per hour.
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts/diploma Industry licensure and/or certifications
Applications are accepted until October 3, 2024.
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.


      Adjunct Instructor of Practical Nursing, Parkwest Campus - Part Time
    

Title: Payroll Practitioner
Employee Classification:&nbsp;Clerical &amp; Secretarial
Institution:&nbsp;Roane State Community College
Department: Payroll
Campus Location: Roane State Community College
Job Summary
The Payroll Practitioner is responsible for managing and processing payroll functions accurately and efficiently. This role involves calculating employee wages, processing deductions, and ensuring compliance with relevant laws and regulations. The practitioner will maintain payroll records, address employee inquiries, and collaborate to ensure timely and precise payroll delivery. Strong attention to detail, excellent organizational skills, and proficiency with Payroll software are essential for success in this position. This is an on-campus position. 
Job Duties
• Processes/maintain web time entry approvals/approval ques for all full time, part time, and temporary employees • Update dates and contract language for all adjunct pay in Faculty Load and Compensation (FLAC). Balance and run FLAC reports to process in payroll • Process/Update payroll for final reports • Send payroll deduction reports to various vendors inside and outside of RSCC • Upload bank files for direct deposit • Reconciles various general ledger accounts and balance to vendor records • Other duties as assigned.&nbsp;
Minimum Qualifications
• HS diploma required associate degree preferred. • Minimum of 3 years related work experience in modern office environment payroll/accounting experience preferred. • Knowledge of Microsoft Excel and Word. Banner experience preferred. 
Preferred Qualifications
Ability to work independently to solve problems and handle a variety of complicated assignments simultaneously. Demonstrates ability to work cooperatively with others to provide quality customer service and guidance related to adherence to policies and procedures. 
Knowledge, Skills, and Abilities
Excellent verbal and written communications skills. Ability to handle a high level of stress and meet deadlines. Able to work some weekends and evenings as needed for deadlines. Strong time management skills. Ability to organize and prioritize work appropriately and independently on a daily basis.


      Payroll Practitioner
    

Title: Adjunct Faculty-English
Employee Classification:&nbsp;Instruction/Research Assistant
Institution:&nbsp;Roane State Community College
Department: Humanities
Campus Location: Roane State Community College
Job Summary
Emphasis will be placed on teaching students in live, on-ground classes in one or more of the following areas: ENGL 0510-English Learning Support ENGL 1010-Composition I ENGL 1020-Composition II READ 0562-Reading Learning Support Teaching locations may include the following campuses: Harriman and Lenoir City and may include both day and evening hours. 
Job Duties
<ul>
<li>Emphasis will be placed on teaching students in live, on-ground classes in one or more of the following areas: ENGL 0510-English Learning Support ENGL 1010-Composition I ENGL 1020-Composition II READ 0562-Reading Learning Support.</li>
</ul>
Minimum Qualifications
ENGL 0510-Bachelor’s degree in English, English Education, Literature or Technical Writing from a regionally accredited institution. ENGL 1010/1020-Master’s degree in a qualifying field (Creative Writing, English, Letters, or Literature), or Master’s degree with 18 hours in one of the aforementioned qualifying fields from a regionally accredited institution. READ 0562-Bachelor’s degree in English, Reading, English Education, Adult Education or Reading Education from a regionally accredited institution. 
Preferred Qualifications
Previous teaching experience is desired.
Knowledge, Skills, and Abilities
Demonstrated ability to teach traditional face-to-face classes. Use of technology (Zoom, D2L) to support student learning is expected. 
All applicant submissions must include CV/Resume and unofficial transcript attachments.
Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Offer of employment contingent upon successful background check.


      Adjunct Faculty-English
    

Title:&nbsp;Technical Clerk III
Department:&nbsp;Institutional Effectiveness, Assessment, and Planning
Number of Positions:&nbsp;1
Classification:&nbsp;3-on-campus
Position #:&nbsp;600500
Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Non-Exempt
Pay Rate:&nbsp;$33,060 - $40,310.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Non-supervisory roles: three (3) current or former supervisors
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary:&nbsp;The purpose of this job is to ensure quality institutional effectiveness practices as they relate to assessment tools and accreditation. This role supports data collection, entry, and management for institutional effectiveness and research projects. They assist in preparing reports and maintaining databases, ensuring accuracy and consistency of data. The role involves working closely with effectiveness and research staff to support data-driven decision-making for the college.
Essential Functions:
40%​ Coordinate, design, and implement assessment activities using a variety of methodologies (i.e., surveys, departments and staff interaction, student course perceptions) to collect and analyze quantitative and qualitative data; create reports that include data analysis and results.
40% Manage the process for accessing and documenting proper credentials for qualified instructors in existing software for the college and at the state level for TNeCampus. To maintain complete records requires collaboration with deans, internal audit and vice president of Academic Affairs. Manage and maintain college wide committee meeting minutes into a data base which requires collaboration with committees.
10% Coordinate college-wide events related to strategic planning, academic audit, institutional effectiveness and special projects, and maintain related reporting processes and infrastructure through established software.
5% Maintains contractual agreement with PSCC’s WIOA Training Provider Program (federal) including submission of accurate quarterly report and management of the official eligible training programs. To maintain correct files requires collaboration with accounts payable and records.
5% Provide administrative support to the department of IEAP. Process time sheets, order supplies through PelliBiz, submit travel and prepare part time contracts and perform other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: 
1. All credentials for full and part time faculty entered in system and verified as correct.
2. Survey developed according to industry standards and administered in an effective timeframe.
3. Survey data reports created correctly and timely.
4. WIOA data entered and verified by deadline.
5. Planned events planned and conducted within budget and meeting requirements of the event.
6. Manage and keep up to date committee meeting minutes for the College
Job Requirements:&nbsp;
High school diploma with five years’ related administrative experience; Associate Degree with three years’ related administrative experience; or Bachelor Degree with one year’s related administrative experience.
Part-time work experience is calculated at 50% credit of full-time work experience.
Special &amp; Abilities:
<ul>
<li>Ability to enter and manage large volumes of data with precision.</li>
<li>Strong focus on ensuring accuracy in data handling and reporting.</li>
<li>Competency with data management software, such as spreadsheets, and institutional research tools, such as surveys.</li>
<li>Ability to troubleshoot data discrepancies and resolve issues independently.</li>
<li>Clear written and verbal communication skills for reporting and collaboration with effectiveness and research staff.</li>
<li>Ability to prioritize tasks and meet deadlines in a fast-paced environment.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity: 
Knowledge of basic statistical methods and techniques associated with surveys and social research including design and analysis.&nbsp; Proficiency in use of PC productivity software including spreadsheets, word processors, internet browsers, and desktop databases, preferably the Microsoft Office 365 suite of applications, including Outlook, Teams, Excel, Word, PowerPoint, Forms, and SharePoint.
Magnitude of Impact:&nbsp;
This position works consistently with all academic divisions related to credentials. In the worst case scenario, mistakes would be identified over the long-term and could result in sanctions.&nbsp; At this point, the department supervisor and a vice president would intervene.&nbsp; Most mistakes are discovered earlier in semi-annual audits. In working with surveys for the multiple academic and non-instructional departments throughout the college, mistakes are discovered quickly.&nbsp; In the event of a major problem, the department supervisor would intervene.
Responsibility for Accuracy:
The most typical error in credentialing would be the absence of documentation, and the employee would most likely discover this and take steps to rectify.&nbsp; Accuracy mistakes in survey data could lead to a loss of confidence in the process, but most often mistakes would be discussed between the employee and the customer and be corrected. It is important for this employee to be proactive.
Financial Impact:&nbsp;The position has no direct responsibility for material assets.
Budgetary: The position will assist with ordering office supplies in PelliBiz, but they will have no budgetary responsibility.
Judgement and Decisions:&nbsp;The employee operates independently in identifying concerns related to surveys or credentials. At the point of concern related to credentials, the employee works with department deans and internal audit to clarify documentation. The employee works closely with the persons requesting survey data to address any concerns.
Nature of Contacts: The employee interacts with department deans, vice president of Academic Affairs, and department directors. The employee maintains close relationships with department administrative support to complete assigned tasks.&nbsp; The employee also works with the external WIOA division of state labor and workforce development to ensure accurate programming information.
Physical Demands:&nbsp;The position will require extensive sitting and moderate walking.&nbsp; There is little requirement for moderate lifting involving 10 pounds or less.
Hazards: The possibility of physical injury is minimal.&nbsp;
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Technical Clerk III
    

Title:&nbsp;Database Systems Technician

Department:&nbsp;Information Technology

Number of Positions:&nbsp;1
Classification:&nbsp;2 - Hybrid
Position #:&nbsp;190130
Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Exempt
Pay Rate:&nbsp;$52,350 - $65,060.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Non-supervisory roles: three (3) current or former supervisors
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary:&nbsp; The purpose of the is job is to provide maintenance and technical support of computer systems, database server and selected third-party applications used enterprise wide in a local and hosted environment.&nbsp; Provides mission critical applications supporting college operations.&nbsp; Provides expertise and guidance in the areas of evaluation, development, implementation and support of daily operations of the network system servers and third party connected application to the local database environment.&nbsp; Maintains Oracle database systems, security and user provisioning for database services.
Essential Functions:
40% Perform installation and administrative function for Network server systems to include Database server administration for college database record systems.&nbsp; Monitor performance and troubleshoot error alerts using locally developed tools.&nbsp; Install patches, fixes and upgrades required for all production and test environments.
10% Install database systems and software products, manage file systems, monitor performance and troubleshoot error alerts from commercial and locally-developed monitoring tools; install database patches, fixes and upgrades required for all administrative production test environments.
10% Manage and oversee backup and restore for databases and files along with server systems.&nbsp; Ensure integrity of data while developing and maintaining strict security protecting systems and data.&nbsp; Create and write scripts necessary to facilitate management of systems and automated processes.
10% Perform system administrative functions for the production administrative and academic computer systems including RedHat Linux and Microsoft Windows servers.&nbsp; Design and maintain technical procedures for systems and database backups, installations and software upgrades.
10% Provide proper documentation for systems and applications supported and problem resolution information including use of formal trouble ticket systems; help implement IT policies and procedures; support end users as needed with database and system issues
15% Perform preventive maintenance procedures to ensure quality performance of college servers; work with Networking group and others to implement new services.
5% Provide strategic planning related to databases, security systems, and hardware resources necessary for optimal operation of college administrative systems.&nbsp; Server as local contact to ensure compliance of established PCI standards are implemented and followed.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Availability and reliability of the computer servers supporting database services for student and employee information.&nbsp; Near 100%, expectation of these systems is required.
Job Requirements:&nbsp;
Bachelor’s degree in computer science or related field and 2 years’ related experience as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
Associate’s degree in Computer Science or related field and 4 years’ related experience as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
High school degree and 6 years of related experience may be substituted for AS degree as a technical systems administrator in Unix/Linux and Windows environment.&nbsp;
Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity &amp; Creativity: Knowledge in systems design and access technologies with SQL. Expertise in local area networking and wide area networking environments.&nbsp; Ability to communicate effectively and to establish and maintain effective interpersonal relationships with others.&nbsp; Experience with firewalls and authentication systems a plus.&nbsp; Ability to write technical documentation.&nbsp; Understanding of network equipment and configuration rules, understanding of computer system security and account management. Able to engage in the college’s mission and values.
Magnitude of Impact:&nbsp; Errors in configuration of critical third-party products have a direct impact on the ability to collect student payments.&nbsp; Downtime in software supporting payroll and other business process would have negative consequences for the institution.
Responsibility for Accuracy: Errors in system configuration are possible.&nbsp; Typically, the employee will find this error directly or others (staff, users) involved in testing systems will find any mistakes; an undetected error can adversely impact computer services across the institution
Financial Impact:&nbsp;System inoperability or failure to maintain systems can lead to direct compromise of data or system failure which directly result in loss of revenue for site income or function
Judgement and Decisions:&nbsp;Employee must be able to make technical decisions independently. Decisions that would result in significant outages, etc. will be discussed with supervision and scheduled when possible. Sound judgment and analytical thinking are required to succeed in this position.
Nature of Contacts: Contacts with others in department to address problem resolution, plan services/reconfigurations; contacts with others outside department to discuss services needed; contacts with other institutions or vendors when working on problem resolution or planning upgrades/changes.
Physical Demands:&nbsp;May require lifting and bending to install equipment.&nbsp; This job requires attention to audible alerts in the computer room as well as daily calls with vendors and others.&nbsp; Job requires significant attention to detail and finding anomalies in a wide variety of files, listings, and configurations on computer displays.&nbsp; Must be able to detect various lights on servers, etc. in the computer room.&nbsp; Also, color perception because various reports and instructions from software documentation will be color coded for clarity.&nbsp; Primarily an office environment
Hazards: Working with racks of servers, etc. introduces safety issues due to lifting equipment and connecting equipment to electrical circuits.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Database Systems Technician
    

Title:&nbsp;Department Assistant, Natural &amp; Behavioral Sciences
Pay Rate:&nbsp;$33,060 - $40,310.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;600030
Classification: 3 on-campus
Division: 204005

Department: Natural &amp; Behavioral Sciences

Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Non-Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
·&nbsp; &nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: The overall purpose of this job is to administratively aid the Natural and Behavioral Sciences (NBS) dean, discipline chairs, program coordinators, all full-time and adjunct faculty members in the department, while ensuring that all needs and/or concerns of faculty, staff, students, and the external community are addressed and resolved to facilitate academic success, excellent service, and the continued growth of the College and its programs. This purpose involves coordinating administrative office services for the NBS dean; acting as a liaison between this office, departments, and the community; administering duties in a capacity that enables independent judgment in matters of significance; planning and arranging special events; and performing other related duties as assigned. This position serves as the gatekeeper for the NBS department.
Essential Functions:
32% Administrative Support: &nbsp;Maintain a presence on campus and serve as the first contact for the dean and department in face-to-face, phone, and the website contact while assimilating and assisting in gathering various information to perform both administrative and general information to complete complex duties (reports, tables, projects and contracts). These reports and projects include course and faculty member information, Faculty and Load Compensation reports, tables and other documents, release time reports, workload reports, accreditation documents, Faculty Qualification Analyses, English Proficiency documents, volume orders, full-time and adjunct faculty directories, e-mail directories, full-time and adjunct faculty schedules &amp; syllabi, textbook and software orders, etc.
Assist in collecting and distributing mail; revising and maintaining mailboxes each semester, and monitoring assigned departmental mailrooms for paper, toner, and maintenance needs.
32% Staff department office:&nbsp; Respond to inquiries from both internal and external stakeholders. Internally, faculty questions frequently pertain to departmental due dates, events, or college policies and procedures regarding leave, travel, etc. Students generally seek information about faculty office hours, supervisor information, and submitting complaints. External inquiries range from basic information about departmental events to specific questions about curriculum (e.g. course offerings, course prerequisites, course transferability, course sequencing, required course textbooks, software, etc.).
Greet and handle visitors. Ascertain nature of visitors’ needs; provide appropriate and accurate information or assistance, or direct visitors to proper person or resource. Maintain the NBS office, keeping the appearance neat and professional.
Inventory office and classroom supplies and equipment, establish needs, and place orders through Pellibiz purchasing systems. Distribute office and classroom supplies to faculty at all four campuses as needed. Organize, maintain, and restock supply cabinet and walk-in storage closet. Put in service requests for set-ups and repairs.
20% Contracts: Coordinate information and generate accurate adjunct, dual service, overload, and substitution contracts, secure required signatures, route documents, and maintain record of contracts, notebooks of processed contract copies, and PDF files of processed contract copies. Faculty, adjunct, and temporary FLAC (pay) contracts are produced at least three times throughout the school calendar. Guide new adjuncts with HR and departmental paperwork. Compile all HR paperwork and send to HR for new employee processing. Enter teacher assignments in Banner, adjust section enrollment caps, find student transcripts in Banner BDMS, etc., and run Argos reports. Performs applicant tracking and on occasion discusses and determines with the dean or discipline chairs about those that are qualified for adjunct positions.
10% Schedule conference rooms and other areas through 25Live reservation system for meetings and interviews and keep track of other areas’ scheduled events daily. Arrange, schedule and create documents for any department meetings, programs, or events. Attend department meetings and create and disseminate minutes. Organize catering arrangements when needed.
4% Use Outlook email to keep faculty informed of critical information and due dates. Use a professional tone and ensure correct spelling, punctuation, and grammar to compose routine letters and memoranda and to type and edit correspondence, reports, and other documents.
Review and screen applicant tracking to determine which prospective adjuncts have the proper qualifications for teaching and report qualified applicants to program coordinators. Contact, correspond, and schedule interview appointments in collaboration with HR for new adjunct hires, or other relevant positions (ex. discipline chairs), and handle any internal hiring candidates and documentation involved for prospective new full-time candidates and documentation involved for prospective new-full-time instructors. When needed, send out email polls, collect votes of departmental faculty members, and announce results.
2% Prepare forms, secure signatures, forward to payroll, and make any necessary corrections to faculty leave records. Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: This job's proper performance ensures correct information will be given about the department/College to both internal and external callers and visitors and that questions, needs, and problems are addressed and resolved. In addition, the dean and faculty members will receive all needed supplies, assistance, confidential problem resolution, and, for adjuncts/subs/summertime full-time teachers, correct payment.
Job Requirements: An Associate’s Degree and 3 years of administrative/office/customer or student service experience, or a High School Diploma and 5 years of administrative/office/customer or student service experience.
Part-time work experience is calculated at 50% of full-time experience.
Preferred Qualifications: At least a year of experience in higher education.
Skills and Abilities: 
<ul>
<li>The ability to communicate clearly and concisely in person and/or on the telephone, exercising tact, patience, discretion, and a professional demeanor</li>
<li>The ability to function productively in an ever-changing, high-stress, fast-paced environment with numerous interruptions</li>
<li>The ability to take initiative, work independently, make decisions, and display dependability in follow-through</li>
<li>The ability to prioritize and manage multiple tasks concurrently and meet deadlines;</li>
<li>The ability to work with a diverse group of students, faculty, staff, colleagues, alumni, and visitors</li>
<li>Demonstrated organizational skills; accuracy and efficiency in filing and maintaining records</li>
<li>The ability to engage in the College’s mission and values</li>
</ul>
Complexity &amp; Creativity: 
The department assistant coordinates the day-to-day operations of the Natural and Behavioral Sciences department, executing complex professional tasks requiring a high level of technical proficiency, decision-making skills, and judgment regarding complex, confidential, and/or sensitive issues.
The department assistant relies on established departmental standards to produce internal reports and documents as well as upon the College’s and TBR’s documented policy and procedures as needed. Technical proficiency is maintained by attendance of software trainings and other professional development opportunities including independent study and reading.&nbsp;
The position holder will be required to work with Microsoft Office, FLAC (adjunct contract system), Outlook, the Pellibiz (Sciquest) purchasing system, Banner INB, myPellissippi (Banner Self Service) Argos, Adobe, and the 25Live room reservation system.&nbsp; The position holder must also be able to scan documents, use a fax machine, use a multi-line phone, and operate photocopiers.
This is an all-purpose administrative professional position in an institute of higher learning, and the person who holds the position should be, or become, versed in polite and discreet customer service and the College’s and TBR’s policies and procedures. &nbsp;The holder of the position is often on the frontline of receiving students’ and students’ parents’ complaints about instructors.&nbsp; This requires tact and confidentiality.&nbsp; It is necessary to participate in active listening, neutral-party assuagement of the students’ and other parties’ feelings, and then accurately communicate with all parties concerned (instructor, coordinator, dean, and students) in order to provide the background to resolve the problem.&nbsp; In cases in which students’ family members issue the instructor complaints, the position holder must uphold FERPA privacy requirements, advise affected instructors to do the same, and inform the family members of necessary paperwork for student waiver of FERPA if necessary.&nbsp; The position holder also must be aware of and uphold the necessity of confidentiality regarding student perception results and the dean’s evaluations of faculty members.
Magnitude of Impact: 
Simple and complex issues being addressed can determine immediate, daily and long-term effects for all of the following: the deans, faculty, adjuncts, staff, and student outcomes. More than likely, the Dean and Vice Presidents, and director levels of the organization would be required to resolve errors.
Responsibility for Accuracy: 
All production work regarding payment and purchases (contracts, reports, book orders, etc.) is verified by the dean as it is produced, so there is constant verification.&nbsp; A typical error would involve typos, and an undetected error might result in an inaccuracy of payment for an adjunct instructor or substitute teacher.
Financial Impact:
The department assistant is responsible for annual inventory of faculty office and classroom equipment at all campuses; late or improper performance of inventory could affect assignment of expensive items.&nbsp; The assistant also researches, orders, maintains, and distributes many supplies and other items besides those on the official inventory.&nbsp;
Budget:
The dean of the department is responsible for budgetary decisions and tracking, and the assistant helps by meticulous maintenance of purchasing records and careful consultation and coordination with shipping and receiving.
Judgement &amp; Decisions: 
This position involves both regular and spontaneous task work and customer service carried out with a minimum of referral to the dean.&nbsp; The departmental assistant also assesses departmental supply needs and orders independently, but all final departmental payments and purchases are dependent on the dean’s signature. The department assistant regularly checks and enforces faculty members’ compliance with departmental and College procedures and policies regarding such documents as instructor schedules, appropriate professional development activities, etc. This position involves both regular and spontaneous task work and customer service.
Nature of Contacts: 
In addition to working with any faculty, staff and students, this position is required to make contact with staff and administrators in almost all areas of the college which include Academic Affairs, Human Resources, President’s Office, Payroll, Records, Institutional Research, Facilities, Helpdesk/Computer technicians, Event Services, Accounts Payable, Purchasing, Campus Police, Cafeteria Services, Advising, the Executive Assistant I to the Vice President of Academic Affairs, and testing. This position is also the contact for business owners, professionals, applicants, and the general public who consult with the college with regard to the Natural and Behavioral Sciences program by way of the web site, email and/or phone. Many students call and walk in for assistance and information about various matters, and there are considerable calls from the general public about course and teacher information along with issues, prerequisites, required resources for courses, tutor services, as well as about departmental and college events.
The department assistant should expect contact with outside visitors, adjuncts, book representatives, vendors, and other institutions requiring information. The nature of interaction includes responding to recommendations, community inquiries, student teacher conflicts recommendations, college procedures, and deadlines for individual departments.
Relaying of correct and current information of all inquiries made to the departmental assistant is taken as fact; however further advisement and solutions are a representation of the department dean and College policies. Knowledgeable, tactful and creative questions are used to solve problems while remaining accurate and professional
Physical Demands:
This job requires lifting, walking, standing, sitting. There is lifting of copy paper (~30lb boxes), textbooks, and packages. The department has a dolly and carts that can be used for heavier objects.
Hazards:
There is no more probability of possible physical injury or illness in this position than there is with other jobs which involve a non-lockdown work facility which allows constant walk-ins by the general public. However, this position requires exposure to large student and employee populations who could have both illness and the potential for volatile individual behavior.&nbsp;
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​

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