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Title: Computer Technician
Employee Classification:&nbsp;Technical &amp; Paraprofessional
Institution:&nbsp;Roane State Community College
Department: Information Technology
Campus Location: Roane State Community College
Job Summary
The Computer Technician at Roane State Community College is responsible for providing technical support and maintenance for the college's computer systems, networks, and related equipment. This role involves troubleshooting hardware and software issues, assisting faculty, staff and students with technical inquiries, and ensuring the optimal performance of computer labs and classroom technology. The technician will also collaborate with IT staff to implement upgrades, maintain inventory, and ensure compliance with security protocols. A strong customer service orientation and the ability to work in a fast-paced educational environment are essential for success in this position.
Job Duties
<ul>
<li>Installs, maintains, and repairs microcomputers, multimedia and telephone equipment.</li>
<li>Troubleshoots and repairs computer hardware and software problems.</li>
<li>Installs and maintains network wiring and equipment.</li>
<li>Provides technical support to faculty, staff and students.</li>
</ul>
Minimum Qualifications
High school diploma or GED with specialized computer training. Two years of related experience. Demonstrated experience in working with Microsoft Windows Operating Systems and/or Apple Macintosh. 
Preferred Qualifications
Associate's degree.
Knowledge, Skills, and Abilities
Ability to troubleshoot network, software, multimedia and hardware problems. Understanding of networking and VOiP telephone systems.

Motlow State Community College


      Computer Technician
    

Title:&nbsp;Relational Advisor

(Grant funded until 6/30/2024)

Pay Rate:&nbsp;$43,570 - $53,760/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;101230
Classification: 3m on-campus mobile

Department: Advising

Type of Appointment:&nbsp;Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: This is a grant-funded position that will manage and implement the relational advising efforts at the Hardin Valley and Blount County campuses of Pellissippi State. The position will supervise peer mentors who will provide supplemental support to specific student groups such as probation students and STEM majors. The position will also provide advising support for a caseload of business and general degree students at Blount and Hardin Valley.
Essential Functions:
30% Maintain a caseload of students for advising purposes in Business and General majors
20% Serve as a resource person for faculty and staff as needed; clarify student issues and work with students, other advisors, administrators, faculty, academic deans, Financial Aid, Admissions, Records and the site campus deans to reduce barriers to student success and completion for the identified student groups.
15% Supervise and hire peer advisors to work with the student groups involved in the relational advising model.
10% Develop reports and maintain data associated with the required outcomes for the relational advising model.
10% Assist with training and updates on resources for advising all students.
10% Serve on college wide committees and taskforces as requested by the Director.
5% Contribute to the overall mission of the advising office by interacting with the student and academic affairs offices. Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: Accurate and complete information provided to students on degree programs, course requirements, graduation and various other academic issues associated with completion and success of students with the goal of reasonable time to degree with the least amount of cumulative attempted hours; Providing academic advising support to faculty and various administrative staff in the form of training and information updates.
Job Requirements: 
<ul>
<li>Bachelor’s degree required. Master’s degree preferred.</li>
<li>3 years experience in higher education required. Experience in advising, counseling, or a related area is required. Supervisory experience preferred.</li>
<li>Advisors are required to complete at least 25 hours of initial training as well as 15 hours of supervised or observation work with a full time advisor. Three years of experience in advising usually provides the acquired skills to be performing at a optimum job level.</li>
</ul>
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
Knowledge of college policy regarding academics, including learning support, testing and retesting, withdrawal processes, progression requirements, graduation and exception practices.
Knowledge of academic programs and requirements.
Proficiency in the use of electronic information systems.
Good public relations skills.
Good problem solving skills.
Good critical thinking skills.
Ability to work independently with minimal supervision to establish goals and objectives and set work priorities.
Ability to establish and maintain effective relationships.
Ability to maintain confidentiality.
Understanding of federal laws governing student privacy.
Ability to communicate effectively, orally and in writing, with students, faculty, and staff
Able to engage in the college’s mission and values.
Complexity &amp; Creativity: 
The main responsibility of this position is to assist students with their success in college.&nbsp; One of the most important pieces to a successful college experience is an academic plan.&nbsp; Because the community college student has a unique set of characteristics when it comes to life and school, advisors need to be able to think through problems with scheduling and time management while helping students create viable pathways to reaching their higher education goals.&nbsp;
The person in this position will also need to be able to help students realize when the answer to a question may not be the answer the student wants. It is critically important that an advisor be willing and able to deliver unpleasant news in a diplomatic way.
As the enrollment for the college continues to grow the challenge of providing quality advising services with reduced funding will require all members of the college to think about new ways to empower the students and provide support for them on their educational journey. Measuring the effect of advising on completion and retention will be a critical component going forward. The question will be how and when to measure both outcomes, and how to utilize the data for future planning.
This position is also responsible for completing the mid-year and annual reports for the Grant. This includes being able to maintain data and explain the interventions and their outcomes.
Magnitude of Impact: The consequences that can occur if the person in this position does not have the knowledge to perform the job or does not use sound judgment will affect not only this department but other departments in the college and the students.&nbsp; Because this position involves all aspects of a student’s collegiate career the person must know policies, the degree programs, advising, articulation, transfer and many other areas in order to give good information and advice to the student, and need to be willing to find the information if it is not readily available.&nbsp; If this does not happen, then we have wasted the students’ time, money and energy.&nbsp; We have also wasted faculty time, created more work for other offices and damaged our reputation with other institutions and the community.&nbsp; Failure to use sound judgment in this position not only impacts the reputation of the individual, but also the college’s retention rate and student’s lives and futures; it diminishes confidence in the college’s programs and negatively impacts the integrity of the college’s academic offerings.
Responsibility for Accuracy: Typical errors include incorrect courses being recommended for a particular degree program; missing requirements that affect graduation; not understanding policies and procedures in academic affairs or admissions and records; errors may not be caught before the student has already delayed their completion or enrollment. This position requires knowledge and application of that knowledge at a level that does not have immediate validation. The responsibility for accuracy is directly on the employee. Shoddy performance can be detrimental to the reputation of the department as well as the college itself.
Financial Impact: Advisors do not work with material assets.
Judgement &amp; Decisions: Advisor decisions are not reviewed by another approver. Advisors make and are responsible for decisions about student’s academic plans, registrations and graduation eligibility.
Nature of Contacts: To provide and receive information; to discuss issues, problems or questions; to provide and acquire understanding of various procedures and policies or implementation of them; to negotiate, persuade, and resolve conflicts with students and staff/faculty/admin.
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Relational Advisor
    

Title:&nbsp;Coordinator, Visual Media
Pay Rate:&nbsp;$47,760 - $59,110.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;101010
Classification: 3 on-campus

Department: Marketing &amp; Communications

Type of Appointment:&nbsp;Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: The role of the visual media coordinator is to support the college’s internal and external marketing efforts through the means of photography and videography, as well as coordinating all of the planning, scheduling, and writing required to produce various forms of media that will promote the college and support its brand. This position requires cataloguing and archiving media to maintain and sort the College’s visual media servers.
Essential Functions:
30% Use skills and knowledge of video production and editing to initiate, conceptualize, and produce video projects to promote Pellissippi State. Projects may include advertisements, academic program videos, testimonials, updates from the President and promotions of upcoming events, as well as video shorts and skits for social media. Must be able to tell a story through video and positively support the College’s image and goals. Responsible for all pre-production (pre-interviews, gathering information, transporting equipment), production (directing shoots, setting up lighting, composing shots, shooting footage, sound recording) and post-production (editing footage, designing and implementing graphics, selecting music, designing sound). Must be able to output to television and web applications.
30% Use skills and knowledge of photography to shoot still photographs to document the activities and events of the College; provide illustrative images to support news releases, ads, and publications; produce multimedia presentations as requested for use in events and speeches; provide daily photos for social media and web use; and capture the essence of the people, programs, and activities of the College. Responsible for editing photographs to make them ready for use by the college. Catalog and store all digital resources on media server in an organized fashion for archival purposes, and to make available for other college employees. Provide suggestions for media upon request. Talent scout, schedule, and communicate with subjects for photography and video shoots, and gathering bios and leads for potential stories and marketing materials.
10% Collaborates with others in the department to maintain assets and contribute to the College’s social media accounts. Produces, edits, and updates content that is newsworthy, relevant and engaging on a variety of platforms.
7.5% Supervise student employees (Federal Work Study, Student Employment&nbsp;&nbsp; Program, etc.) that are placed within visual media.
7.5% Coordinate with the Marketing &amp; Communications team and other PSCC employees to discuss goals and directives that will promote the college.
10% Monitor emails and photo and video requests and reply back in a timely and attentive manner. Approve or deny requests depending on their overall usefulness towards the college mission
5% Stay up to date with current visual media trends, maintaining an awareness of industry standards and techniques, and participate in professional development both within the media field and in college employee training seminars.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: This position will produce high quality photos and videos on deadline while maintaining the college’s reputation and upholding the college’s mission. Photos and videos produced will encourage student recruitment, enrich the college experience by providing content for publications and social media, and reinforce Pellissippi State’s brand by portraying the college in a positive light to the community.
Job Requirements: 
<ul>
<li>Bachelor’s degree in video production, photography, communications, journalism, broadcasting or related field.</li>
<li>Three years of experience in a visual media-oriented field.</li>
</ul>
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
<ul>
<li>
<ul>
<li>Takes initiative to get things done without being prompted</li>
<li>Ability to write stories and capture images that tell a story</li>
<li>Must have an acute attention to detail in order to make photos as eye catching and visually pleasing as possible.&nbsp;</li>
<li>Ability to interview others</li>
<li>Possesses knowledge of audience when completing projects</li>
<li>Ability to engage in the college’s mission and values</li>
</ul>
</li>
</ul>
Complexity &amp; Creativity: 
The role of the visual media coordinator not only requires a broad technical knowledge of visual media, it also requires skills in multitasking, writing experience, communication skills, reliability and good organization. This position is responsible for providing all forms of visual media for marketing purposes, and photography often provides a basis for the development of projects within the department.
This position can regularly be expected to provide photography for events, take candid shots of students and college staff, interview photography subjects for social media or publications, edit photos, upload to the server, and be available for any other requests that may occur throughout the day.
For videography, this position is responsible for making self-contained video packages that will be used in various outlets to promote the college for the purpose of student recruitment and for promotion of its brand. When making a video package, the visual media coordinator is expected to provide a script, recruit talent, schedule shooting times, arrange locations, set up for shoots, direct talent while also filming, and then edit the footage into an effective product. The visual media coordinator will then make the video available either on social media or to vendors that will distribute the video on television or screens at venues. Audio packages are also produced in this position, for use on the radio or as sound bites in online ads.
This position is expected to provide both photography and videography, and as there are many events that require both, multitasking will be required in order to properly provide in both fields. The visual media coordinator is expected to take charge and coordinate shoots to get all elements of media that will properly capture the spirit of events, as well as day to day life at the college.
It is required that the coordinator properly adheres to the standards of guidelines of the college when creating his/her material, and established logos and graphics are to be added in as needed, so an awareness of the college’s brand is strongly required. This position is also expected to take the diverse community of the college into account when selecting photography and videography subjects. The college values diversity among its students, faculty and staff, and media produced by this position should be reflected as such with the subjects that are chosen.
Because this position is the primary supplier of assets for the College’s website, print materials and social media, excellent customer service is required with internal and external audiences. The visual media coordinator will collaborate with others in the department to measure the success of marketing campaigns and monitor feedback, responding appropriately as needed.&nbsp;
Magnitude of Impact: 
When the videos and photos are effective, they can translate into additional student enrollment, higher attendance for events, positive perception of the college and additional donor support. The position involves using visual media to assist in establishing and maintaining the College’s brand, which is an integral part of the College’s marketing strategy. If a problem should arise relating to this position, the department director would work to resolve it.
Responsibility for Accuracy: 
This position requires a high level of accuracy, a knowledge of how to maintain equipment, awareness of the college’s brand and procedures, and constant reliability pertaining to scheduling.
Errors made could include: Adding incorrect graphical information in videos, either in the form of wrong phone numbers, names, contact info, etc.
Improperly maintaining equipment that could result in damage and replacement.
Failing to show up to events due to scheduling errors.
Failing to identify undesirable gestures, clothing, or generally unattractive items when editing photo and video Failing to include diversity within photos and videos, which may result in a disconnect between the product and certain audience members who do not feel included.
The likelihood of errors getting caught it relatively high, although mistakes can still be made and materials can be sent to the public before they are properly identified, which makes it all the more important to have a good eye.
Financial Impact: This job is responsible for maintaining thousands of dollars’ worth of video and photography equipment, and is expected to protect them from theft and damage. Carelessness or negligence can result in requiring replacement or repair of equipment.
Budgetary: While there are no direct budgetary responsibilities expected of this position, there will oftentimes be props and equipment that are required to purchase. New gear and equipment are chosen largely under the direction of the visual media coordinator, upon approval.
Judgement &amp; Decisions: The employee makes independent decisions on a daily basis such as deciding who to interview, what questions to ask, and where to conduct the interviews. The employee later decides which quotes to use to make the piece effective. The employee decides what footage is needed and makes the necessary arrangements to get it.
Nature of Contacts: 
President—Make video and/or project recommendations to the president; shoot video or photos of or for the president, solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Vice Presidents—Make video and/or project recommendations to the vice president, solicit approvals &amp;feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Deans—Make video and/or project recommendations to the dean, solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Faculty—Make video and/or project recommendations to the faculty member, shoot video or photos of the faculty; solicit approvals &amp; feedback
Staff—Make video and/or project recommendations to the staff member, shoot video or photos of the staff; solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Students—Make video and/or project recommendations to students; shoot video or photos of students
Community—Conduct interviews; shoot photos or video; plan video projects
Ad production employees—Ad submission
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      PSCC-Coordinator, Visual Media
    

Title: Student Success Coordinator
Employee Classification:&nbsp;Clerical &amp; Secretarial
Institution:&nbsp;System Office
Department: Student Success
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Student Success Coordinator is responsible for working independently and utilizing judgment in guiding college administration, faculty, and staff to remain in compliance with institutional, TBR, State, and Federal regulations, policies, and guidelines related to the Perkins federal funding. The Coordinator ensures transactions are processed in a timely and accurate manner through budget tracking software. This position offers the opportunity to currently work remotely within the state of TN with the occasional need to travel to the Central office for in-person meetings. 
Job Duties
<ul>
<li>40% - Perkins • Independently reviews and manages Perkins budget software configuration, reporting, and processes, including accuracy of records to ensure adherence to federal and state reporting requirements. • Creates and maintains population selections to assist in compiling data for reporting • Serves as a consultant to college staff on the Interpretation of Perkins guidelines, designing and providing training both in person and in asynchronous courses. • Evaluates how TBR policies impact grant &amp; software. Makes policy recommendations based upon federal legislation and guidelines. • Develops and implements software to support colleges creation of reports necessary to maintain compliance and meet reporting standards • Utilizing independent judgement, guides college personnel with technical assistance in the execution of Perkins funded activities based upon federal legislation. • Independently prepares the necessary institutional, TBR, state, &amp; related reports - (Essential)</li>
<li>30% - Financial Management • Independently completes quarterly reimbursement processes. Works cooperatively with TBR Business office. • Leads quarterly reimbursement processes with colleges and TDOE • Develops and maintains software to ensure policies and procedures related to Perkins are current to federal guidelines • Provides technical assistance and training to college staff related to reimbursements • Conducts consistent inventory of equipment and grant awards for colleges - (Essential)</li>
<li>25% - Customer Service • Promotes and communicates Perkins related grants and program support to college administration, faculty and staff • Provides regular and timely responses to institutional staff on Perkins related questions and concerns. • Works cooperatively and effectively with other departments, including Business office and IT in support of Perkins changes and improvements - (Essential)</li>
<li>5% - Other Duties • Performs additional directly related duties as assigned - (Essential)</li>
</ul>
Minimum Qualifications
• Two (2) years in career-technical education, industry training, or related background • Bachelor’s degree in education (or a related degree) with emphasis on career-technical education, organizational psychology with emphasis in competency-based industry training, or a related field • Experience with Microsoft Excel • Experience working in a postsecondary setting • Experience with grant software system or similar • Experience working in both technical support and end-user support environments • Technical writing and documentation ability 
Preferred Qualifications
• Administrative Experience • Civil Rights and Accessibility Experience • Microsoft Office Specialist: Excel Expert Certification 
Knowledge, Skills, and Abilities
• In-depth knowledge of college or university reporting requirements • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Strong interpersonal skills • Ability to communicate effectively, both in writing and orally • Ability to understand customer needs and provide quality service • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information


      Student Success Coordinator
    

We have an opening for a&nbsp;9-month Tenure Track Instructor of Engineering Technology at our Chattanooga State campus!
Our Purpose - We support and empower everyone in our community to learn without limits.
Our Values:
- We cultivate an inclusive environment.
- We care about the well-being of each other.
- We instill trust through integrity and transparency.
POSITION SUMMARY:
Conduct classroom and hands-on training utilizing proper instructional techniques, practices on the following topics:
<ul>
<li>Fanuc Industrial and Collaborative Robots:</li>
<ul>
<li>applications, basic programming, components, industrial robotic safety standards, industrial robots’ classifications, key programming techniques, robotic motion concepts, and terminology.</li>
<li>Instructs students on the concepts of preventive and predictive maintenance techniques required for a robot and their backup systems and recovery procedures.</li>
<li>Provides the opportunity for the student to develop, set up, and integrate work cells into manufacturing systems at a beginning level.</li>
</ul>
</ul>
·&nbsp;&nbsp;&nbsp;AC/DC Electricity &amp; Digital Electronics
·&nbsp;&nbsp;&nbsp;VFD Digital Drives
·&nbsp;&nbsp;&nbsp;Ladder diagram reading and design
·&nbsp;&nbsp;&nbsp;Industrial Mechanics – Hydraulics, Pneumatics, Mechanical Drives
·&nbsp;&nbsp;&nbsp;Programmable Logic Controllers (Allen Bradley &amp; Siemens)
Required Qualifications:
Bachelor’s degree in a qualifying field, or an Associate’s degree in a qualifying field with certifications, or an Associate’s degree in a qualifying field and 2 years applicable work experience, or nationally recognized certification within subject matter&nbsp;OR&nbsp;by exception.
Preferred: Master’s Degree in qualifying field.
Qualifying Fields: Electromechanical Engineering, Mechatronics, Electrical Engineering, Mechanical Engineering, Engineering, Engineering Technology, Electromechanical Engineering Technology, Electrical Engineering Technology, or Mechanical Engineering Technology
Work Experience: Advanced manufacturing, industrial robotics, electro-mechanical systems, and mechanical maintenance.
Certifications: FANUC – CERT Handling Tool Operations &amp; Programming certificate, FANUC Certified Robot Operator: FCR-01, FCR-02 , FANUC Certified Robot Technician: FCR-T1, FCR-T2, NOCTI certified FANUC Instructor
Higher education teaching experience is a plus.
Typical Duties and Responsibilities:
<ul>
<li>Perform specific duties related to instruction; course and curriculum development; professional growth; service to students; and service to the college and community. &nbsp;</li>
<li>Teaching &amp; Learning: Teach assigned courses; facilitate the classroom instructional process; evaluate students, monitor progress, assign final grades; provide out-of class academic assistance to students; maintain attendance and grade records; counsel and advise students regarding academic preparation and career goals; work to retain students; mentor and orient faculty and staff; maintain required classroom and office hours.</li>
<li>Course and Curriculum Development: Select texts, supplemental documents, equipment, supplies, and other learning resources; develop supplemental instructional materials; use current technology in preparation, creation and delivery of instruction; create and revise courses and/or curricula as needed; maintain updated course syllabi.</li>
<li>Professional Growth: Remain current within field of assigned instruction, related occupational areas and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college, divisional, professional development and in-service activities; support related professional organizations by attending meetings and serving as officers; participate in annual faculty evaluation process.</li>
<li>Student Support: Respect rights of students and access to educational opportunities; participate in registration process by advising, assisting students in preparing schedules and entering schedules into Banner System; assist in recruitment, selection, orientation and evaluation of potential students; assist in formal and informal placement activities for employment and/or transfer to four-year institutions; support student activities.</li>
<li>Service to the College and Community: Assist in recruitment and selection of college personnel as assigned; participate in accreditation, assessment and performance funding processes; support and participate in college/division/department committees, organizations and/or task forces to make recommendations in the College's decision-making processes; provide input and/or assistance in preparation of semester schedules, faculty assignments, facility assignments and budgets; attend- convocation and commencement exercises and participate in college programs; develop and maintain positive and cooperative relationships with colleagues; strengthen relationships between the college and the community through program advisory committees and/or community outreach activities. Work collaboratively with advisory committee. Encourage and support student participation in relevant student professional affiliation. Maintain accountability of College property and equipment.</li>
<li>Perform other duties as assigned.</li>
</ul>


      9-month Tenure Track Instructor - Engineering Technology
    

Title:&nbsp;Student Account Services Manager
Department:&nbsp;Fiscal Operations
Number of Positions:&nbsp;1
Classification:&nbsp;3/On campus

Position #: 100890

Type of Appointment:&nbsp;Full-Time

Pay Rate:&nbsp;$68,870 - $86,580/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;

Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;This role is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position must ensure all student and nonstudent accounts are invoiced accurately and timely and all funds are collected securely in adherence to any applicable Tennessee Board of Regents, state, federal and payment industry regulations.
Essential Functions:
25% Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees. Reconcile and monitor student accounts and assist students with any tuition/fee related problem. Design and maintain publication and webpage information for tuition/fees and other cashier processes. Create and submit 1098T forms to students and the IRS. Serve on registration and enrollment management committees.
25% Supervise the accounts receivable function of the college. Assign tasks to, train and review performance of two full time employees. Reconcile and monitor billing and collection processes for student tuition/fees, third party scholarships/contracts and general non-student receivables. Audit billing files and communicate with students, staff and the general public on receivables issues.
15% Monitor control settings and coordinate upgrading and management of the college’s cashiering software, Touchnet and Workforce &amp; Community Development cashiering software, Xenegrade. Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely. Ensure all college receipting functions are compliant with TBR, PSCC and Payment Card Industry-Data Security Standards regulations.
10% Perform database management of Banner Student AR rule and validation tables. Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term. Perform testing with registration module to ensure accurate assessment of student tuition and fees.
10% Perform expunge of students for non-payment of fees from classes and oversee communication processes to students for fee payment deadlines and expunges. Coordinate with Financial Aid Director and Assistant Vice President of Enrollment Services dates for communications and messages and the execution of the expunge process.
5% Review and approve or deny student financial refund appeals. Counsel and assist students with the refund appeal process. Coordinate appeals and appeal decisions with Enrollment Services, Records, Counseling and Vice President of Academic Affairs.
5% Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations. Provide support to the Functional Support Technician during heavy refund periods and absences
5% Perform fiscal year end processes in Banner AR. Reconcile and code entries to clear accounts. Prepare fiscal year end reports.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: 
Must accurately maintain tables for fee assessment and calculation of refunds for dropped classes for more than 15,000 student accounts annually.
Oversees the receipt of all monies by the college including: student payments, tuition and fee payments from third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts all non-student payments to the college, including financial aid awards, Workforce &amp; Community Development revenue, monies received by the college’s foundation, grant awards, etc.
Supervises the refunding of around $10 million of student credit balances for tuition and fee adjustments due to withdrawal and federal, state and college financial aid awards.
Supervises the invoicing of delinquent student accounts and of non-student receivables owed to the college. This includes invoicing of over 1,000 individual student accounts per year to third party payers. Delinquent accounts must be turned over to an outside agency if not collected within parameters outlined by TBR policy, this position supervises the placement of around 500 accounts per year.
This position handles the sensitive area of monies with students.&nbsp; Efficient, accurate, timely, confidential processes to accept payments from the students and release excess financial aid payments to the students are very important to the student.&nbsp; When this position performs well, student retention is increased and goodwill is created in the community.
When this position performs well, funds due to the college are collected quickly with minimal fuss creating increased cash flow and no audit findings due to noncompliance.
Job Requirements:&nbsp;
Bachelor’s degree in Accounting, Finance, Business Management or a related field.
Years of Experience:&nbsp;
<ul>
<li>Minimum: 3 years’ experience in student financial accounts (higher education), accounting, auditing, financial aid or account management is required.</li>
<li>Preferred: 5 years’ experience in student financial accounts (higher education), accounting, auditing, or financial aid. Supervisory, higher education and Ellucian Banner experience is preferable.&nbsp; Knowledge of the Banner Finance system along with the ability to apply accounting principles in order to reconcile finance accounts and make journal entries required to keep the Finance and Student Accounts Receivable modules in sync.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills &amp; Abilities: 
<ul>
<li>
<ul>
<li>Comprehensive knowledge and understanding of higher education statutes, polices, practices, and operations including but not limited to GAAP, GASB standards, state laws, TBR and PSCC policies, FERPA, PCI and accreditation standards. (SACSCOC)</li>
<li>Ability to make consistent and equitable complex decisions and judgements related to sensitive or confidential issues based on available data and factual information.</li>
<li>Strong interpersonal skills and the ability to effectively communicate, both in writing and verbally, with a wide range of individuals and constituencies in a diverse community.</li>
<li>Ability to lead or perform effectively as a member of a cross-functional team and to foster teamwork among diverse units.</li>
<li>Ability to prioritize and work on multiple and diverse projects.</li>
<li>Ability to plan, direct, and evaluate a complex operation.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
</li>
</ul>
Complexity &amp; Creativity:&nbsp;
This position will handle all issues of fee payments with students.&nbsp; Must also communicate amount of fees and their definitions, payment options, payment due dates, financial appeals, student account review and corrections.&nbsp; Determination of accurate fee charges and refunds will depend on extensive knowledge of TBR and college policies, a thorough understanding of how the Banner system assesses fees and calculates refunds, procedures, operations, and the ability to accurately judge each individual situation using this knowledge.
This position handles the administration of the cashiering, e-bill, e-refund, payment plan, and payment gateway software systems.&nbsp; The systems have to be monitored, reported and reconciled daily.&nbsp; Knowledge of banking regulations will be required to determine appropriate settings at different times of the semester.&nbsp; This position must be able to identify when there is an operating problem immediately.&nbsp; (Example, on the last day to pay fees, credit card payments were continuing to be processed by the payment gateway but the payment transactions were not posting to student accounts in Banner Student.&nbsp; Student started to send multiple transactions against their credit card.&nbsp; This position must monitor for this type of problem and know how to recognize and correct this type of error immediately)
This position must be able to think creatively and evaluate current cashiering, accounts receivable and refunding processes to determine if a more efficient and effective method could be used. Staying current on emerging technologies in the payment field and new methods of communicating with students enhances the college’s perception amongst students as well as the ability to collect funds owed to the college.
Increasing federal and payment card industry rules and regulations regarding security and anti-fraud protection are complex and changing at a rapid pace. This position must follow these changes and be prepared to adjust procedures and work with Information Technology staff to ensure compliance with these changing rules.
This position must be able to troubleshoot and adjust procedures to address any problems with the functional side of the Banner Accounts Receivable module. Some examples include incorrect posting of student tuition and fees, issues with refunding, eRate calculations, student or third party contract invoicing, holds, etc. It also requires the ability to review Banner manuals and work with IT staff in order to change settings and processes in order to implement changes in state law, policies and procedures.
Magnitude of Impact:&nbsp;
The impact of decisions made while performing the processes leading up to, during and after the expunge of students for non-payment directly affect the college’s enrollment numbers and impacts the records, enrollment services, advising, financial aid and academic areas of the college. Students who are dropped often try to address any payment or financial aid issues that caused the expunge and then must see the advising and/or records office to be re-enrolled in their courses. It is critical to develop a clear and effective communication plan, to exercise good judgment while reviewing student accounts and to utilize coordination with other areas in the college to ensure student drops are handled appropriately and the college and students are not negatively impacted. Major problems in the expunge process that cause students to be dropped incorrectly or not dropped would require a plan to address from the Assistant Vice President, Vice President and possibly President level. Effects could be long term as it could lead to a lower student enrollment or an increase in receivables.
The billing and collection process is critical to keeping college receivables down and complying with TBR policies. Failure to properly invoice students and non-students could result in an increase in receivables, a decrease in revenue and possible audit findings for the college. Billing issues would be addressed by the Director of Fiscal Operations. Any audit findings would also involve the Vice President &amp; Assistant Vice President of Administrative Affairs and the President. Effects could be long term in relation to receivables.
Properly handling cash, credit cards and other payments ensure the collection of funds owed to the college and keeps the college in compliance with state, banking and payment card industry regulations. Failure to maintain proper checks and balances, cash handling and reconciling procedures, and credit card security could lead to loss of cash leading to receivables, audit findings, fines and negative publicity. Effects from problems could vary depending on the nature and magnitude of the failure and could be long term and involve addressing by the Assistant Vice President of Administrative Affairs, Vice President of Administrative Affairs and President.
Responsibility for Accuracy:
Typical errors could include errors in the data entry of cash deposits/payments to the college or an electronic payment to the bank that is not recorded. These errors are caught during monthly reconciliations and corrected. If not detected this type of error would result in a misstatement of the financial statements and audit findings.
Financial Impact: 
Inadequate monitoring and reconciling of cash, cash handling procedures and other cashier processes can result in the loss or theft of cash and audit findings.
This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result.
This position must monitor changes in the banking industry to ensure the college is compliant with current laws and regulations to avoid large fines, loss of charge-backs and other penalties.
Proper evaluation of student appeal request can correct registration errors or help a student who has had a critical, unexpected crisis in their life.&nbsp; Proper and timely response creates goodwill with students and their families/friends. Improper handling of student appeal requests could result in a loss of funds for the college.
Budgetary: 
This position has the ability to submit requisitions and requests for payment for the Student Account Services Office account. The employee is responsible for monitoring the budget and verifying expenditures for this account, which has an annual budget around $600,000.
This position also monitors/reconciles all revenue accounts which total over $80 million.
Nature of Contacts:
Providing and receiving information, discussing and seeking understanding of student account issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college, including senior staff, as well as students, their families and outside companies. This position sits on several committees in the college and for the TBR and serves as the representative for Student Account Services. This position speaks with students, parents or staff members who have complaints or problems relating to cashier or accounts receivable staff, tuition/fee problems or unusual situations.
Physical Demands:&nbsp;
Getting up and down and standing to serve customers at registration or very busy times.&nbsp; The position does require extended use of the phone to answer customer questions when needed. The position requires the extensive use of a video display terminal. Lifting and moving file boxes.
This position must be able to understand and express ideas, decisions, policies, procedures, etc. clearly on the phone and in person.&nbsp; This position must be able to obtain data from several written sources to develop sound policies and procedures.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Student Account Services Manager
    

Title: Emergency Medical Technology (EMT) Adjunct
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Murfreesboro
Department: Emergency Medical Technology
Campus Location: TCAT Murfreesboro
Job Summary
The Tennessee College of Applied Technology Murfreesboro is accepting applications for Emergency Medical Technology program adjunct faculty.&nbsp; EMT adjunct faculty, under the direction of the Director of Allied Health, shall provide instruction in the EMT program.&nbsp; EMT adjunct faculty should be knowledgeable in all aspects of pre-hospital care, and should be capable of applying techniques and modalities of adult education.&nbsp; The work schedule is comprised of evening hours, and the schedule will vary according to program needs.&nbsp; The course is scheduled to run 4:30-9:30 p.m. three nights per week.
Job Duties
<ul>
<li>Provide high-quality, effective instruction in accordance within program guidelines through lectures, demonstrations, and/or audio-visual aids.</li>
<li>Facilitate student learning and perform evaluations of student learning for the program, including test administration to evaluate student progress.</li>
<li>Teach safety procedures and the proper use of tools and equipment in the lab areas.</li>
<li>Maintain a well‐organized, safe, and clean lab and/or classroom.</li>
<li>Maintain student discipline at all times.</li>
<li>Start and end class at designated time.</li>
<li>Manage equipment and supplies assigned to the lab or classroom.</li>
<li>Assist in screening process of prospective students.</li>
<li>Maintain appropriate program and student records for documentation and evaluation.</li>
<li>Assist program administrators with data collection on student licensure pass rate and job placement and conduct follow up studies of graduates.</li>
<li>Assist program administrators in revising, improving and keeping the instructional program up-to-date as related to changes in techniques used in the medical field.</li>
<li>Assist program administrators in responding to messages and questions regarding EMT program.</li>
<li>Perform other duties as directed and assigned by administration.</li>
</ul>
Minimum Qualifications
• Associate Degree from a regionally-accredited institution. • Currently licensed as a Tennessee EMT-Paramedic without history of revocation, denial, or suspension of license. • Licensed emergency care experience must include a minimum of two (2) years practice, preferably within the last five (5) years. • Administrative experience must include a minimum of two (2) years in Emergency Medical Services (EMS) educational administration or greater than three hundred (300) hours of EMS instruction. • Current TEMSESA I/C (instructor/coordinator) course (renewed within within last two years). • Current endorsement in a Board approved trauma, cardiac, and pediatric course at the provider level. 
Preferred Qualifications
• Classroom experience and administrative experience in delivery of workforce education and competency-based training.
Knowledge, Skills, and Abilities
• Knowledge of the principles and practices of pre-hospital care. • Expertise in the clinical skills required of an EMT. • Understanding of the principles and methods of good teaching and supervision. • Knowledge of computers including Microsoft Office (including Word, Excel, Outlook, Teams) and other appropriate office software and applications. • Working knowledge of network systems; knowledge of student information management systems. • Ability to deal tactfully with the public and with co‐workers. • Ability to exercise good judgment in evaluating situations and making decisions. • Ability to express ideas clearly, concisely, and convincingly, and to plan and direct the work of others. • Demonstrated commitment to student success. • Evidence of strong work ethic as it relates to timeliness of reporting, oversight of multiple ongoing projects, and the ability to work with industry/employers. • Evidence of good character, mature attitude, and stable personality. • Must be willing to remain current in the industry. 
Physical Requirements:
<ul>
<li>Work performed in lab, testing center and classroom environments. Position requires the use of a computer.&nbsp;</li>
<li>Walking or standing to a significant degree; sitting for brief periods of time; be able to clumb, bend and stoop; use body members (arms, hands, fingers).&nbsp;</li>
<li>Must be able to occasionally lift and/or move up to 50 pounds.</li>
<li>Must be able to access and navigate all areas of the campus.</li>
</ul>
Salary Range:&nbsp; This is a part time hourly position with a salary of $35/hour according to TBR/Tennessee College of Applied Technology salary guidelines.
APPLICATION &amp; RESUME SUBMISSION:&nbsp;
<ul>
<li>In order to be considered for this position, applicants must follow the link on this page and complete the application process.</li>
</ul>
<ul>
<li>A complete state employment application must be filled out to be considered for the position.&nbsp; </li>
<li>Qualified applicants must have a valid TDL and be able to pass a complete background check.</li>
<li>Healthcare employees will have to submit urine screen, and will also have to submit vaccination records for clinical sites.</li>
<li>Applications will be accepted until the position is filled.</li>
</ul>
APPLICATION REVIEW:&nbsp; Review of complete application submissions will begin immediately.
Tennessee College of Applied Technology Murfreesboro is a TBR institution and is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, status as a protected veteran, political affiliation, genetic information, or any other legally protected class with respect to all employment, programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Jennifer Fuchs, HR Coordinator, 1303 Old Fort Parkway, Murfreesboro, TN 37129, <a href="mailto:HR@TCATMurfreesboro.edu" target="_blank">HR@TCATMurfreesboro.edu</a>.&nbsp; See the full non-discrimination statement at <a href="http://www.TCATMurfreesboro.edu" target="_blank">www.TCATMurfreesboro.edu</a>.


      Emergency Medical Technology (EMT) Adjunct
    

Title: Associate Instructor, Building Construction Technology
Employee Classification:&nbsp;Faculty, Full-time, Exempt
Institution:&nbsp;TCAT-Oneida/Huntsville
Campus Location: Morgan County Correctional Complex, 541 Wayne Cotton Morgan Dr, Wartburg, TN
Job Summary
On-site Teaching Position in the Morgan County Correctional Complex facility; Full-time with Benefits; Some overnight travel and evening work may be required.
Job Duties
<ul>
<li>Instruct justice-involved students in technical training to prepare them to re-enter the job market in the building construction field through lecture, demonstrations, and/or audio-visual aids. - (Essential)</li>
<li>Prepare and/or revise syllabi of courses of study with detailed lesson plans. - (Essential)</li>
<li>Administer assessments to evaluate student progress. - (Essential)</li>
<li>Maintain student academic records and submit reports related to the program (i.e., grades, attendance, discipline, etc.). - (Essential)</li>
<li>Attend workshops and/or other training programs to remain current in the building construction industry. Overnight travel may be required. - (Essential)</li>
<li>Conduct and/or attend meetings, day and/or evening, with business and industry to develop working relationships with building construction industry personnel. - (Essential)</li>
</ul>
Minimum Qualifications
Associate Degree or Diploma from an accredited technical training program in the occupation to be taught. Three years of related industry work experience in the construction industry within the last five years. Computer skills, including Microsoft Office applications (Word, Excel, Outlook, etc.).
Preferred Qualifications
Industry-recognized certifications and/or license in the field or the ability to become certified within the first year of employment. Teaching experience.
Knowledge, Skills, and Abilities
High degree of knowledge in carpentry, plumbing, electrical, and masonry. Knowledge of NCCER. Organizational and communication skills necessary to be an effective teacher. Willingness to remain current through continued education in the occupation to be taught. Potential ability in instruction. Strong, moral character, mature attitude, and stable personality. Networking skills with ability to establish and maintain positive relationships with students, staff, related business, industry, and Department of Corrections personnel. Time management skills; ability to meet deadlines. Self-starter; ability to work with limited supervision.
Salary:&nbsp; Commensurate with Tennessee Colleges of Applied Technology salary guidelines.
*Applicants selected for an interview will be required to tour the Morgan County Correctional Complex.
**A criminal background check will be required for the selected applicant.
The Tennessee College of Applied Technology-Oneida/Huntsville does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Tim Smith, Vice President, 355 Scott High Drive, Huntsville, TN 37756, (423) 663-4900, <a href="mailto:awest@tcatoneida.edu" target="_blank">timothy.smith@tcatoneida.edu</a> .


      Associate Instructor, Building Construction Technology
    

Title:&nbsp; Administrative Assistant III
Department:&nbsp;Workforce and Community Development
Number of Positions:&nbsp;1
Classification:&nbsp;3/On campus

Position #:&nbsp;651230

Type of Appointment:&nbsp;Full-Time

Pay Rate:&nbsp;$31,200 - $36,680/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;

​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;The overall purpose of this job is to provide clerical, administrative, and technical support for the management and instructors of Workforce and Community Development, in addition to supporting the registration process for continuing education and workforce training courses and the rental application and invoicing for Pellissippi State’s rooms/physical spaces by non-college affiliated organizations.
Essential Functions:
30% Provide administrative and clerical support to the Executive Director and other directors in the WCD department. Assist with travel authorizations/claims, requisitions and purchase orders, letters of agreement for workforce training, departmental mail distribution, adjunct instructor contracts, maintaining training records, and daily operations of office.
25% Answer phone and/or emails to collect pertinent information from external clients/potential customers to assist in scheduling external rentals for the college’s facilities on four campuses. Provide preliminary information on the details and amenities of requested locations, referring to Event Services for assistance as needed. Collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live.
In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation.
Communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures.
10% Provide customer service in Workforce &amp; Community Development for prospective non-credit students, community members, businesses and industry.
10% Take registration and payment information and process credit card transactions for individuals requesting that assistance in registering for WCD classes. Assist in confirming registrations and payments for third-party online course vendors as needed. Provide receipts or special information as requested by student. Email or mail pre-course assignment materials for specific types of lifelong learning courses.
5% Along with other WCD staff, prepare course enrollment documents for faculty and students (i.e., class roster/attendance sheets, handouts, evaluations, certificates, etc.).
5% Submit invoices to the business office for all rentals at the end of each month.
5% Assist Community Services director in preparation of children’s summer camp programs as requested such as signing in campers, ensuring proper set-up of classrooms to fit camp needs, and other clerical support as needed.
5% Assist with the preparation/design and distribution of the WCD digital newsletter.
5% Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: To promote continuing education/lifelong learning and workforce development courses within the community by providing excellent customer service and administrative support.
To schedule and invoice external rentals for the college’s facilities on four campuses working in conjunction with Event Services.
Job Requirements:&nbsp;
<ul>
<li>A&nbsp;high school diploma or equivalent is required. An Associate’s Degree is preferred.</li>
<li>A minimum 2 years of customer service, administrative, secretarial, or clerical experience required.</li>
<li>2 years of computer use or database manipulation preferred.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills &amp; Abilities: 
<ul>
<li>Must have excellent customer service skills and ability to work with a diverse range of clientele in a fair and consistent manner;</li>
<li>Ability to multi-task while still being detail-oriented;</li>
<li>Ability to work independently and effectively prioritize;</li>
<li>Ability to maintain a positive attitude, remain flexible and able to adapt well to change;</li>
<li>Ability to exercise proper telephone and email etiquette and protocol to communicate clearly and work with college staff on all levels-from upper management to supervising student workers;</li>
<li>Have excellent organizational skills in information and record management;</li>
<li>Be a team player;</li>
<li>Possess knowledge of modern office practices and procedures.</li>
<li>Must be able to learn and become proficient and computer programs quickly (incl. but not limited to 25Live, XenDirect, Office365, Constant Contact, 3rd party vendors (Ed2Go, Protrain, LERN) etc.);</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity:&nbsp;
Position requires in-depth knowledge of office productivity software in order to function on an effective level, as well as the ability to quickly learn and adapt to using new computer software and technologies.
Responsible for analyzing facility requests and working with event services to make sure all facets are covered to protect both the client and the college’s interests within the scope of the department’s, college’s and TBR’s current policies and procedures.
No foreign language skills or proficiency is required, but some knowledge and respect of different cultures is helpful when working with a variety of organization types. Must have proper use of grammar and punctuation.
Magnitude of Impact:&nbsp;
All of the responsibilities of this position directly support the Workforce &amp; Community Development office’s enrollment goals for lifelong learning and workforce training courses. Positive customer service skills are a must when working with prospective students, community members, and business, industry, and governmental partners.
In the rental registration role of this position, this individual will communicate directly with clients who use college facilities for a myriad of both public and private events, and therefore the decisions/actions of the person in this position influences the College’s success. If a customer has a bad experience with any of the above, the College’s reputation within the community could be in jeopardy; revenue could be lost due to errors.
Responsibility for Accuracy: Typical errors could include mistakes made in posting student registrations or payments, incorrectly billing or posting of facility payments, or omission of an event to be placed in the room scheduling software or for invoicing. Errors are typically caught during the scheduling process by the various directors of the department. Payment posting mistakes are typically caught by other support staff person in office. Invoicing mistakes are typically caught by directors during monthly report reviews or through collaboration with the college’s business office.
Financial Impact: If something is not completed or followed through, it could potentially cost the school money through loss of revenue from a potential/current student or rental client. Responsible for managing supply levels and using materials efficiently and effectively while trying to minimize waste. Responsible for assisting in maintaining security of office machinery and portable equipment used for classes.
Budgetary: Invoicing for external rentals.
Nature of Contacts:
-Academic department heads: To seek approval for specific facility usage or input on facility requests received.
-Accounting department: Regarding invoices or billing issues.
-Facilities staff: To make special requests or check status on services.
-Procurement Services staff: To submit purchase orders, to inquire of procedures, request update on status of outstanding orders.
-Student Account Services staff: To deposit monies collected for classes or facility rentals.
-Marketing and Communications: Support for WCD newsletter &amp; social media posts.
-Human Resources: Instructor contract coordination.
-Campus Police staff and supervisors: To distribute facility usage information and work with Event Services to coordinate special security requests.
-Credit students attending Pellissippi State: Often necessary to give information regarding local campus and site campuses, give directions around buildings/campuses, refer students to appropriate departments for further action/services, and assist in finding/providing faculty contact information and office locations.
-Citizens living locally and long distance: Provide information regarding continuing education/non-credit course offerings and take registrations, payments and cancellations for those classes.
-Officials/dignitaries from the community or their staff, government agency personnel, community groups and church organizations: Provide information on facility usage options, rental policies, procedures and availability.
Judgement and Decisions:&nbsp;
This position is responsible for the initial application for rentals of college facilities by outside organizations collecting pertinent information to assist in scheduling external rentals for the college’s facilities on four campuses. Provides client with preliminary information on the details and amenities of requested locations and then refers to Event Services for further coordination and resource assistance. This individual will collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live. In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation. Also communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures. The monthly rental invoicing is also handled by this individual.
This position also provides administrative/clerical support to directors in the WCD department working closely with the team in scheduling classes, reserving class locations, assisting students with registration, preparing instructor contracts, and invoicing for classes.
Requires ability to occasionally resolve issues that may arise when department manager/s are not accessible. must have ability to use judgment and discretion in order to respect client’s need and/or expectation of confidentiality in certain situations.
Physical Demands:&nbsp;
This position requires the ability to maneuver around campus frequently on a daily basis in order to do business with other departments, run errands, check mail, make deposits, etc. While the position is based at Hardin Valley, there may be infrequent travel to the other PSCC campuses.
There is only occasionally a need to lift boxes or equipment up to 25 pounds or more during the course of an average work day for distributing advertising materials/course schedules, class-related materials, and office supplies. The ability to sit for long periods as this position requires using a computer for long stretches of time.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Administrative Assistant III
    

Title: Instructor, Surgical Technology – 9/10 Month (Term)
POSITION SUMMARY This position is responsible for delivering quality instruction in an equitable environment.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online, hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators/directors to ensure consistent and equitable student experiences. Utilize the college’s learning management system to provide course materials to students. Submit updated department syllabi prior to the first day of class. Submit final grades for each semester by the deadline established by the registrar. Provide academic advising to students with an emphasis on retention and success. Remain current in the teaching area(s) through appropriate professional development activities. Regularly check NSCC email and departmental mailbox.
Respond to emails/messages within 24 hours except on the weekend. Complete all required reports such as student engagement, Early Alerts, progress reports, grade submissions; administer and return surveys and student outcome assessments by the required deadlines. Administer and return surveys and student outcome assessments by the required deadlines. Engage in departmental institutional effectiveness activities. Submit final grades for each semester by the deadline established by the registrar. Work with students as academic advisor as assigned. Comply with all college and TBR policies and guidelines. May perform other duties as assign by the Campus Director/Academic Dean.
REQUIRED QUALIFICATIONS Associate’s degree.
Current Surgical Technology certification.
PREFERRED QUALIFICATIONS At least two years' experience as a Certified Surgical Technologist.
Bachelor’s degree in a Health-related field.
Central Sterile Processing certification.
Prior work experience at a community college.
Prior academic teaching experience in a health care field.
KNOWLEDGE, SKILLS AND ABILITIES Knowledge and/or experience using a variety of instructional delivery modes. Ability to communicate effectively and work cooperatively with a diverse faculty, staff, and student population. Proficient in Microsoft Office applications. Knowledge of confidentiality statutes and policies as they apply to FERPA and HIPPA.
Open Until Filled: Yes
Rate of Pay: $43,006.00 - $53,758.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.

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