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<center><img style="margin:0 auto;display:block" src="https://www.jobelephant.com/banners/4001453.gif"> IT Project Manager/Business Analyst</center> UIW Mission Position Summary The IT Project Manager/Business Analyst will collaborate with cross-functional and technical teams across domestic and international UIW sites to facilitate business analysis and management of project activities. Key responsibilities include managing project operations to support the successful implementation of technological processes and/or system improvements. Additionally, the IT Project Manager/Business Analyst is responsible for assessing business processes, documenting requirements, and delivering data-driven processes and/or technological recommendations that will improve efficiencies and add value. The IT Project Manager/Business Analyst reports to the Assistant Director of Enterprise Applications. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Ability to effectively work with minimal supervision.</li> <li>Strong skills in project management and business analysis methodologies.</li> <li>Experience of knowledge in Microsoft productivity tools.</li> <li>Strong skills in writing SQL queries to analyze and create end-user reports.</li> <li>Strong skills in writing and modifying reports utilizing reporting tools.</li> <li>Ability to effectively facilitate meetings involving both functional and technical teams.</li> <li>Ability to effectively coordinate project activities.</li> <li>Effective oral, written and non-verbal communication skills.</li> <li>Ability to effectively pivot communication style to address the needs of the audience and shifting priorities.</li> <li>Strong skills in critical thinking, time management, analytical and problem-solving skills.</li> <li>Ability to work under pressure and meet targeted deadlines.</li> <li>A record of being flexible, accurate, detail-oriented, reliable, and self-motivated.</li> <li>Ability to maintain confidentiality and exercise discretion in communicating confidential and/or sensitive information.</li> <li>Ability to effectively create training materials and presentations.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelor's Degree in Computer Information Systems, Information Technology, Computer Science, Business Administration, or relevant degree. Required Work Experience <ul> <li>Three (3) years of professional experience in the field of business analysis. Note that complex internships will be considered.</li> <li>Two (2) years of professional complex project management experience facilitating business process reviews and documenting current processes, gaps, and desired future states. Note that complex internships will be considered.</li> <li>Two (2) years of experience developing and executing presentations for audiences with various technical levels within an organization.</li> </ul> Preferred Qualifications <ul> <li>Four (4) years of professional experience in the field of business analysis.</li> <li>Three (3) years experience facilitating business process reviews, documenting current processes, gaps, and desired future state.</li> <li>Three (3) years experience working in an educational/university environment.</li> <li>Three (3) experience working with Ellucian Banner Applications.</li> <li>Three (3) years of experience facilitating business process reviews and documenting outcomes.</li> <li>Three (3) years of experience using reporting tools such as Argos and Microsoft Power BI.</li> <li>Knowledge of higher education administrative areas and their function, such as the roles within the recruitment, admissions, registration, billing, and business/finance departments.</li> <li>Familiarity with higher education organizational structure, policies, and procedures.</li> <li>Business Analysis or Project Management certification.</li> <li>Bilingual in Spanish.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals. Physical Demands Ability to regularly move about campus to attend meetings on and off main campus. Posting Number: AS2043PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 10/16/2024 Position End Date (if temporary): Reports To: Assistant Director of Enterprise Applications Salary: $71,000 Annualized Open Date: 09/11/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5629332">https://jobs.uiw.edu/postings/26772</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). <img src="https://www.jobelephant.com/img.php?id=5629332&amp;image=logo"> Copyright ©2024 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/">Posted by the FREE value-added recruitment advertising agency</a> jeid-b06f7a9bfa06eb4792324e0984b0763e

University of the Incarnate Word

IT Project Manager/Business Analyst

<center><img style="margin:0 auto;display:block" src="https://www.jobelephant.com/banners/4001453.gif"> Library Assistant II-Resource Sharing</center> UIW Mission Position Summary The Library Assistant II for Resource Sharing is primarily responsible for performing and administering UIW Libraries Resource Sharing services including but not limited to managing Interlibrary Loan (ILL), on demand requests, and consortia resource sharing activities. Position is also responsible for data management and reporting. The Library Assistant II for Resource Sharing reports to the Director of Technical Services. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Working knowledge and proficient use of databases, discovery tools, and mainstream computer software such as Microsoft office;</li> <li>Knowledge of lending and borrowing functions for Interlibrary Loan processing;</li> <li>Working knowledge of library classification systems (Library of Congress);</li> <li>Solid understanding of software updates to support Interlibrary Loan functionality and ILS (Alma) integration and ILLiad/other electronic document delivery systems;</li> <li>Working knowledge of licensing terms applicable to the work of this position;</li> <li>Working knowledge of copyright guidelines applicable to the work of this position;</li> <li>Ability to maintain and troubleshoot photocopiers, scanners, and printers;</li> <li>Ability to work effectively with individuals from diverse communities and cultures;</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education 60 college hours. Required Work Experience <ul> <li>Two (2) years of experience working in libraries or relevant environment with direct responsibilities for fulfilling patron requests and working with collections utilizing library systems/platforms.</li> <li>At least one (1) year of leadership experience in a library or related environment.</li> </ul> Preferred Qualifications <ul> <li>Bachelor's Degree.</li> <li>Experience working with Interlibrary Loan borrowing and lending.</li> <li>Proficient in the use of ILLiad.</li> <li>Two (2) years of supervisory experience.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Monday through Friday 9am to 6pm with extended hours as needed including some evening and weekend hours on rotation. Physical Demands <ul> <li>Must be able to lift at least 20lbs and push book trucks weighing at least 100lbs.</li> <li>Ability to regularly move about library during course of duties.</li> <li>Ability to reach overhead, bend, squat to retrieve library materials.</li> </ul> Posting Number: AS2037PO Job Type: Full Time Job Category: Staff (non-exempt) Desired Start Date: 10/16/2024 Position End Date (if temporary): Reports To: Director of Technical Services Salary: $38,000 Annualized Open Date: 09/11/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5629335">https://jobs.uiw.edu/postings/26770</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). <img src="https://www.jobelephant.com/img.php?id=5629335&amp;image=logo"> Copyright ©2024 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/">Posted by the FREE value-added recruitment advertising agency</a> jeid-bbb2e2db5546fb48bc70716dcc0fa298

Library Assistant II-Resource Sharing

Title: Financial Aid Specialist
Institution:&nbsp;Jackson State Community College
Job Summary
Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.
Job Duties
<ul>
<li>25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)</li>
<li>25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)</li>
<li>20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)</li>
<li>15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid &amp; Awards Committee review. - (Essential)</li>
<li>5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)</li>
<li>5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)</li>
<li>5% - Other duties as assigned. - (Marginal)</li>
</ul>
Minimum Qualifications
<ul>
<li>High school diploma, or equivalent, and one year of financial aid (or related) experience is required.</li>
</ul>
Preferred Qualifications
<ul>
<li>Associate’s degree preferred.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills. 
</li>
<li>Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus. 
</li>
<li>Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed. 
</li>
<li>Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. 
</li>
<li>Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.</li>
</ul>
Pay Rate: $34,844 - $41,813 Annual salary depending on eligible experience which is defined by the current compensation plan.
FLSA Status: Non-Exempt
Openings:&nbsp;1
Open Until Filled: Yes. For best consideration, apply by September 27th, 2024.
Special Instructions to Applicants:
To be considered for this position, we require an attached resume, cover letter, and unofficial transcripts/certifications (if applicable).&nbsp; &nbsp;
A completed satisfactory background check will be required before hire.&nbsp;

Motlow State Community College


      Financial Aid Specialist
    

Field Education Director-updated 9/23/24Campus Title: Field Education DirectorState Job Title: Associate DirectorDepartment: Social WorkJob Code: HA6300FLSA Status: ExemptFunding: 7107-0029Bargaining Unit: APAJob Type: Full-Time PermanentTimeframe: 52 weeksShift: Monday-Friday, 9:00 am to 5:00 pmRegular Days Off: Saturday and SundaySupervision Received: Reports directly to Social Work Department Chair.Supervision Exercised: Supervises Assistant Field Education Directors (3.5), and a full-time Graduate Assistant.Salary: $72,000.00 to $77,000.00 Annually (salary commensurate with education and experience)General Statement of Duties:Oversees all educational and administrative aspects of the Social Work Department's Field Education Program for both BSW and MSW Programs at Westfield, and the fully online MSW Program.Duties and Responsibilities:Duties include but not limited to:Essential:Program Administration and Management• Oversees all educational and administrative aspects of the Social Work Department's Field Education Program for both BSW and MSW Programs in Westfield and the fully online MSW Program.• Serves on the administrative leadership team for the department to maintain cohesion and consistency across competency attainment and fulfill CSWE program standards.• Oversee the development and implementation of pedagogy, policies and procedures related to field education and the department of social work.• Develop, maintain, and deliver signature authority of affiliation agreements with all community partners and field agencies.• Participate in the Social Work Department Committee, MSW Program Committee, &amp; Continuing Education Committee.• Collaborate and communicate with administration, faculty, staff, students, and community relative to field education.• Maintain and expand print and web presence related to field education.• Develop, oversee, and maintain web-based field education documentation system.Staffing/Supervision• Oversee all supervisory functions within the Field Education Program, including the hiring, training, supervision and evaluation of employees (currently 3.5) and graduate/undergraduate work study students. Conduct annual evaluations for professional staff according to University schedule.• Provide training, supervision and evaluation of all staff in the Social Work Field Education Program.• Implement professional development opportunities for staff to increase expertise and cross-training.Accreditation Standards Management and Reporting• Oversee all aspects of the assessment plan for field-based social work competencies.• Spearhead field-related initiatives to develop, retrieve, record and report data on outcomes of field education.• Gather and analyze the outcome data in the Internship Placement Tracking (IPT) software.• Utilize Rapid Cycle Quality Improvement to maintain fidelity in the measure.• Manage the reporting, dissemination and utilization of information related to field education.• Prepare fact sheets and annual reports.• Respond to requests for data in a timely fashion.Community Partner Engagement• Develop, oversee, and maintain community partnerships and field practicum sites.• Consult and collaborate with all levels of community partner leadership in areas related to field curriculum, partnership initiatives, and workforce development.• Serve as a consultant and social work department representative for internal and community stakeholders related to all aspects of field education.• Chair the Field Education Advisory Board.Field Supervisor and Faculty Liaison Training• Oversee the development and implementation for a Seminar in Field Instruction Certificate Course for field supervisors.• Oversee the development and implementation of the lead for the field practicum courses for BSW, MSW Foundation, and MSW Advanced Field courses.• Oversee the development and implementation of training to all field practicum instructors (faculty field liaisons).• Assure all community partner field supervisors are prepared and supported for their work with students, each other, and the social work programs.Grant Related Duties• Oversee the development and maintenance of community partnerships and integrated behavioral health field practicum sites.• Coordinate the application process, selection, and placement of fellows for the HRSA grant.• Serve on the IBHC Team and IBHC Advisory Board.• Provide field data related to grant deliverables.• Serves in a consultative role, community partner liaison, and direct development as appropriate, on additional grants that include a field related component.Job Requirements:Required Qualifications:• Master's Degree and license in Social Work.• Previous supervisory experience related to social work education is required (i.e. supervision of social work students, adjunct teaching, etc.).• Strong interpersonal, organizational, and technology skills.Preferred Qualifications:• Previous field placement coordination experience.• Strong skills in mediation and collaboration.• Knowledge of area social service agencies.• Experience in program development and management.Additional Information:Salary:Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the <a href="https://www.mass.edu/forfacstaff/classificationspecs/home.asp.Employee" target="_blank">https://www.mass.edu/forfacstaff/classificationspecs/home.asp.Employee</a> Benefits:Benefits are an important component of an employee's total compensation package.• Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.• Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.• Tuition Waivers &amp; Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.• Additional information regarding employee benefits is available on the University's <a href="https://westfield.ma.edu/offices/hr-titleix-eo/benefits-wellness.Disability" target="_blank">https://westfield.ma.edu/offices/hr-titleix-eo/benefits-wellness.Disabi…</a> AccommodationsWestfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.Background CheckEmployment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.To apply, visit <a href="https://apptrkr.com/5628251Copyright" target="_blank">https://apptrkr.com/5628251Copyright</a> ©2024 Jobelephant.com Inc. All rights reserved.<a href="https://www.jobelephant.com/jeid-e35ab8d691fb044c9d634f89a42f783a" target="_blank">https://www.jobelephant.com/jeid-e35ab8d691fb044c9d634f89a42f783a</a>

Westfield State University

Field Education Director-updated 9/23/24

Title:&nbsp;Technical Clerk III
Department:&nbsp;Institutional Effectiveness, Assessment, and Planning
Number of Positions:&nbsp;1
Classification:&nbsp;3-on-campus
Position #:&nbsp;600500
Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Non-Exempt
Pay Rate:&nbsp;$33,060 - $40,310.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Non-supervisory roles: three (3) current or former supervisors
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary:&nbsp;The purpose of this job is to ensure quality institutional effectiveness practices as they relate to assessment tools and accreditation. This role supports data collection, entry, and management for institutional effectiveness and research projects. They assist in preparing reports and maintaining databases, ensuring accuracy and consistency of data. The role involves working closely with effectiveness and research staff to support data-driven decision-making for the college.
Essential Functions:
40%​ Coordinate, design, and implement assessment activities using a variety of methodologies (i.e., surveys, departments and staff interaction, student course perceptions) to collect and analyze quantitative and qualitative data; create reports that include data analysis and results.
40% Manage the process for accessing and documenting proper credentials for qualified instructors in existing software for the college and at the state level for TNeCampus. To maintain complete records requires collaboration with deans, internal audit and vice president of Academic Affairs. Manage and maintain college wide committee meeting minutes into a data base which requires collaboration with committees.
10% Coordinate college-wide events related to strategic planning, academic audit, institutional effectiveness and special projects, and maintain related reporting processes and infrastructure through established software.
5% Maintains contractual agreement with PSCC’s WIOA Training Provider Program (federal) including submission of accurate quarterly report and management of the official eligible training programs. To maintain correct files requires collaboration with accounts payable and records.
5% Provide administrative support to the department of IEAP. Process time sheets, order supplies through PelliBiz, submit travel and prepare part time contracts and perform other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: 
1. All credentials for full and part time faculty entered in system and verified as correct.
2. Survey developed according to industry standards and administered in an effective timeframe.
3. Survey data reports created correctly and timely.
4. WIOA data entered and verified by deadline.
5. Planned events planned and conducted within budget and meeting requirements of the event.
6. Manage and keep up to date committee meeting minutes for the College
Job Requirements:&nbsp;
High school diploma with five years’ related administrative experience; Associate Degree with three years’ related administrative experience; or Bachelor Degree with one year’s related administrative experience.
Part-time work experience is calculated at 50% credit of full-time work experience.
Special &amp; Abilities:
<ul>
<li>Ability to enter and manage large volumes of data with precision.</li>
<li>Strong focus on ensuring accuracy in data handling and reporting.</li>
<li>Competency with data management software, such as spreadsheets, and institutional research tools, such as surveys.</li>
<li>Ability to troubleshoot data discrepancies and resolve issues independently.</li>
<li>Clear written and verbal communication skills for reporting and collaboration with effectiveness and research staff.</li>
<li>Ability to prioritize tasks and meet deadlines in a fast-paced environment.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity: 
Knowledge of basic statistical methods and techniques associated with surveys and social research including design and analysis.&nbsp; Proficiency in use of PC productivity software including spreadsheets, word processors, internet browsers, and desktop databases, preferably the Microsoft Office 365 suite of applications, including Outlook, Teams, Excel, Word, PowerPoint, Forms, and SharePoint.
Magnitude of Impact:&nbsp;
This position works consistently with all academic divisions related to credentials. In the worst case scenario, mistakes would be identified over the long-term and could result in sanctions.&nbsp; At this point, the department supervisor and a vice president would intervene.&nbsp; Most mistakes are discovered earlier in semi-annual audits. In working with surveys for the multiple academic and non-instructional departments throughout the college, mistakes are discovered quickly.&nbsp; In the event of a major problem, the department supervisor would intervene.
Responsibility for Accuracy:
The most typical error in credentialing would be the absence of documentation, and the employee would most likely discover this and take steps to rectify.&nbsp; Accuracy mistakes in survey data could lead to a loss of confidence in the process, but most often mistakes would be discussed between the employee and the customer and be corrected. It is important for this employee to be proactive.
Financial Impact:&nbsp;The position has no direct responsibility for material assets.
Budgetary: The position will assist with ordering office supplies in PelliBiz, but they will have no budgetary responsibility.
Judgement and Decisions:&nbsp;The employee operates independently in identifying concerns related to surveys or credentials. At the point of concern related to credentials, the employee works with department deans and internal audit to clarify documentation. The employee works closely with the persons requesting survey data to address any concerns.
Nature of Contacts: The employee interacts with department deans, vice president of Academic Affairs, and department directors. The employee maintains close relationships with department administrative support to complete assigned tasks.&nbsp; The employee also works with the external WIOA division of state labor and workforce development to ensure accurate programming information.
Physical Demands:&nbsp;The position will require extensive sitting and moderate walking.&nbsp; There is little requirement for moderate lifting involving 10 pounds or less.
Hazards: The possibility of physical injury is minimal.&nbsp;
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Technical Clerk III
    

Title:&nbsp;Student Experience Data Manager
This is a grant funded position until September 30, 2028.
Department:&nbsp;Stay Strong Success Center
Number of Positions:&nbsp;1
Classification:&nbsp;2m-hybrid mobile

Position #:&nbsp;101220

Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Exempt
Pay Rate:&nbsp;$47,760 - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;
​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;The Student Experience Data Manager leads data-driven initiatives under the Title III grant project, focusing on improving student experiences, recruitment, and retention strategies at Pellissippi State. They collaborate with Institutional Effectiveness, Assessment, and Planning (IEAP) to analyze various aspects of the student experience, including enrollment, retention, and program evaluation. The data manager works with the Stay Strong Student Success Center, IT, Enrollment Services, and other partners to ensure effective use of technology in support of the college’s strategic goals. &nbsp;
Essential Functions:
30% Data Collection &amp; Integration
Works closely with Institutional Effectiveness, Assessment, and Planning (IEAP) to support research initiatives, including collecting, analyzing, and compiling data related to the student experience and student success in accordance with the RCCE@PSCC project. Leads data collection and analysis efforts related to summer melt and stop-out/dropout rates and provides reports and recommendations based on analysis.
Data Analysis
Apply statistical and analytical techniques to derive actionable insights from complex datasets. Monitor and assess patterns relating to student drop-out/stop-out in the first year, providing regular updates to Project Director/Stay Strong Center Director, and Leadership Team. Provide support in creating a comprehensive plan that will lead to improved student retention, persistence, and completion. Monitor the progress of the programs and identify areas that need improvement. Work closely with faculty and staff to ensure that the initiatives are aligned with the needs of the students. Analyze data to evaluate the effectiveness of the programs and make necessary adjustments to improve student outcomes.
30% Data-Driven Strategy Formulation
Work closely with other grant personnel, especially the Project Director, to align data initiatives with Title III project objectives. Present data findings to various stakeholders, ensuring clarity and actionable takeaways. Collaborate with academic departments and student affairs to develop data-informed strategies to enhance student recruitment, retention, and success. Propose actionable strategies to tackle challenges identified in student data, such as drop-outs, stop-outs, and other relevant metrics.
Develops technology workflows and provides training for new and existing users to improve service delivery and product function. Work within the Stay Strong Success Center to identify and prioritize technology needs to support student success. Establish workflows and communication processes for optimal technology use. Work with IT, IEAP and other technology professionals to investigate the potential implementation and management of a Chatbot platform.
Stay current with emerging educational technologies and trends.
Foster a culture of innovation and technology integration within academic support services. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
20% Software Proficiency
Utilize data management and analysis software such as SQL, R, Python, Power BI, and similar tools. Stay updated on emerging software and tools that can enhance data management and analysis capabilities.
Database Management
Prioritize data privacy and security and compliance per IT guideline policies and procedures.
Continuous Improvement
Regularly review and refine data collection and analysis processes, ensuring they remain efficient and relevant. Attend workshops, seminars, and conferences to stay updated on best practices in data management and higher education trends. Continuously enhance proficiency in relevant software and tools through training and courses. Collaborate with external experts and consultants to introduce new data management and analysis techniques to the institution.
15% Reporting
Submit monthly reports to the Project Director detailing progress toward Title III grant deliverables. Assist with Title III reporting writ large.&nbsp; Generate routine and ad-hoc reports, ensuring they're tailored to different audiences, from project teams to senior leadership.
Work closely with the Title III Project Director and Career Development Coordinator to monitor and report on transfer rates, WBL participation, and career development outcomes. Regularly assess the efficacy of career, transfer, and WBL services, refining strategies based on student feedback and changing industry requirements.
5% Administration: 
Serve on College committees as assigned; participate in relevant professional organizations and professional development activities that enhance the College mission. Other duties as assigned by the Project Director/Director of Stay Strong Success Center, and the Vice President for Student Affairs. Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;
Measurable outcomes or results include the following:
<ul>
<li>
Report Turnaround: Generate and deliver requested reports within a set timeframe</li>
<li>
Data Updates: Update dashboards or other real-time data visualizations weekly.</li>
<li>
User Satisfaction: Achieve a user satisfaction rate of 85% or higher based on regular surveys.</li>
<li>
Policy Changes: Number of institutional policies modified or created due to insights from the data.</li>
<li>
Programmatic Adjustments: At least two programmatic adjustments are made per academic year based on data insights.</li>
<li>
Grant Reporting: Submit all required grant reports on time and without errors.</li>
<li>
Grant Objective Achievement: Meet or exceed all data-related objectives outlined in the Title III grant.</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>Bachelor’s degree with coursework in statistics and/or educational, social, or behavioral research design.</li>
<li>Two years’ experience in statistical design, data analysis, evaluation, and reporting.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
<ul>
<li>Deep understanding of the unique qualities and attributes of community college student populations.</li>
<li>Ability to apply data-informed decision-making to support strategic enrollment priorities for the College.</li>
<li>Strong written and oral communication skills.</li>
<li>Demonstrated commitment and ability to work with diverse students, faculty, and staff.</li>
<li>Ability to develop and maintain excellent working relationships and establish credibility with all levels of professionals.</li>
<li>Working knowledge of Microsoft Office 365 applications, student development theory and research, and a high degree of attention to detail.</li>
<li>Strong presentation skills and problem-solving ability.</li>
<li>Ability to meet deadlines and work independently.</li>
<li>Ability to prioritize tasks, understand the impact of actions and engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity:
The Title III grant outlines specific strategies, activities, milestones, and deliverables. However, the grant does not provide a step-by-step procedure for accomplishing the required outcomes, milestones, and deliverables. Working within the college's policies and procedures and state and federal guidelines, the Student Experience Data Manager must use creative “outside the box” thinking to develop the best strategy to achieve the grant's goals. The capability of not being hindered by implied limitations can be immensely valuable. Additionally, it is essential to avoid spelling, grammar, and punctuation errors in written communication. This role requires adaptability, problem-solving, attention to detail, and an understanding of the institutional and departmental mission.
Design and statistical analysis require extensive knowledge of design theory and educational data collected in student information systems.&nbsp; The analyst must be able to demonstrate knowledge of relational database management theory, design, and operation pertaining to student and academic data. Proficiency in the use of SQL with emphasis on retrieval of student information from Banner/Oracle applications.&nbsp; Proficient use of statistical software and knowledge of advanced statistical methods and techniques.&nbsp; Beyond proficiency, the employee must be able to communicate with other employees with varying degrees of understanding of research application in order to produce information that can be used to take action toward improvement of daily operations, student success, and, ultimately, college success.
Magnitude of Impact:
Decisions could impact the success of completing the strategies, activities, milestones, and deliverables of the Title III Grant, which could, in turn, affect the college’s goals in receiving other grant-funded opportunities. The position requires collaboration with different areas of the college, including Enrolment Services, Career Development, Advising, New Student Orientation, Career Mentors, Career Communities, and Academic Affairs in general.
Responsibility for Accuracy: 
Prompt communication of changes is crucial to avoid communication errors. Not being aware of changes can lead to misunderstandings, delays, and even loss of business. By disseminating information in a timely manner.
Financial Impact: 
There are both financial and non-financial consequences to consider, such as the possibility of losing grant funding if objectives are not achieved or resources are not managed properly. However, it is important to note that the Student Experience Data Manager’s primary focus will be on assessment tasks related to student recruitment, retention, and engagement rather than directly managing material assets. As a result, the risk associated with this role is relatively low when compared to other positions that have greater responsibility for managing material assets.
Budgetary:
Although not directly responsible for the budget, the position provides input on material, supply, and travel needs.
Judgement and Decisions:
This position has input in aspects of decision-making within Title III grant initiatives. In addition, the incumbent also makes decisions regarding services and programming provided to students
Nature of Contacts: 
Interactions within the College involve providing and obtaining information, discussing various areas of the College, seeking understanding, resolving conflicts, and planning and implementing reports. Contacts within the College include students, faculty, and support staff from different departments, IEAP, IT Deans, Registrar, Marketing, Advisors, Start Strong and Stay Strong Centers, Assistant VP, Vice President, President, and Foundation office. Outside of the College, contacts include Department of Education representatives, personnel from other higher education institutions, vendors, and others.
The Student Experience Data Manager works closely with IEAP Coordinator to design research projects and identify relevant data.&nbsp; The incumbent must work closely with other departments to provide and gather information, and discuss assessments, and explain research conclusions.
Physical Demands: 
While performing the duties of this job, the employee is frequently required to stand, talk, listen, walk, sit, and occasionally push or lift items. The position works in an office environment which requires a large amount of sitting at a desk and working on a computer.&nbsp; Physical exertion is typical of an office environment. The position requires the ability to communicate with others; while it would be challenging, a person with hearing impairment could still perform the identified job tasks. The job does require visual acuity. The work environment is comfortable and does not include adverse conditions.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp
​


      Student Experience Data Manager
    

Title: Help Center Coordinator - Bear Den
Employee Classification:&nbsp;Administrative/Professional
Institution:&nbsp;Northeast State Community College
Department: Student Outreach and Engagement
Salary: $45,710 - $57,138&nbsp;dependent on education and experience
Please use the Total Compensation Calculator found on the <a href="https://www.northeaststate.edu/faculty-and-staff/human-resources/careers.html" target="_blank">Northeast State Careers Page</a> for a breakdown of the value of the benefits offered to employees of the college.
Job Summary
Reporting to the Director of Student Life and Engagement, the Bear Den Help Center Coordinator is responsible for student outreach and engagement initiatives, providing direct resources and support to students. The coordinator oversees all campus Bear Den locations and the related chat system. They oversee cohort staffing and reporting of Bear Den-related activities.
Job Duties
• Provide general oversight and management for all campus Bear Den locations, the related chat system, and Bear Den/Student Needs email.
• Foster collaboration with student-facing offices, including but not limited to the following: Accessibilities, Admissions and Records, Advising Resource Center, Counseling, Financial Aid, scholarships, Student Life, and TRiO.
• Coordinate and oversee staffing for all Bear Dens, provide cross-training opportunities for cohort members, as applicable, and address staffing concerns with the chair of the QEP Implementation Team as they arise. Forward suggestions, comments, and concerns related to the Bear Dens to the QEP Implementation Team Chair.
• Identify and implement effective strategies to meet defined unit objectives.
• Serve as point of contact for TN Achieves and the Summer Bridge Program.
• Establish and maintain partnerships with community resources to serve student needs.
• Provide supervision to staff
• Manage Bear Den web pages.
• Manage budget as appropriate.
• Participate and assist with on and off-campus events relating to marketing the Bear Den and Student Needs Program.
• Provide excellent customer service in person, by phone, text, and email.
• Serve on internal and external committees as needed.
• Complete other assignments as directed by supervision.
Minimum Qualifications
Bachelor’s Degree from an accredited institution 
Three years of experience in an educational institution working directly with students
Preferred Qualifications
Master’s Degree from an accredited institution 
Three years of experience with Banner Student Information System 
Conversational ability or fluency in a second language
Knowledge, Skills, and Abilities
• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems • Ability to establish and maintain effective working relationships. • Ability to track multiple projects through planning implementation, and follow-up. • Ability to function with a high degree of independence. • Ability to use mobile technology to enhance office communications. 
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>. 
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.


      Help Center Coordinator - The Bear Den
    

Business and Industry Training Instructor
Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business and Industry Training Instructor
Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Elizabethton Main Campus
Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Special Industry
Job Summary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This is a full-time, instructional position reporting to the Vice President of Instruction and providing customized business, industry and on-campus training. Preference will be given to candidates with experience in advanced manufacturing, industrial maintenance, industrial systems, and/or robotics and automation.

MINIMUM REQUIREMENTS:

<ul>
<li>High school diploma with experience, Technical Diploma, or associates required; bachelor’s degree preferred.</li>
<li>Minimum of three (3) years of full-time experience in an applicable industrial field.</li>
<li>Thorough knowledge and demonstrated experience using multiple business software applications including Word, Access, Excel, and other MS Office applications.&nbsp;</li>
<li>Ability to tactfully and effectively communicate with the public, employees, industry partners, and students at all levels.</li>
<li>Demonstrated ability to consistently meet deadlines and deliver on agreed upon terms.</li>
<li>Demonstrated experience of time management and organizational skills.</li>
<li>Ability and willingness to maintain confidentiality.</li>
<li>Ability and willingness to work independently and as part of a team in a fast-paced environment.</li>
<li>Ability to organize and prioritize multiple projects at once with minimal direct supervision.</li>
<li>Ability to read and interpret policies, regulations, and manuals.</li>
<li>Ability to design and maintain record-keeping systems.</li>
</ul>
GENERAL DUTIES:
The Business and Industry Instructor shall be responsible for, but not limited to, the following duties:
<ul>
<li>Serve as liaison between business, industry, and school personnel in determining and coordinating the following: curriculum needs, overall objectives, the scope of training, staffing, scheduling, organizing instruction, length of the program, safety precautions during training, and estimated cost of the training program.</li>
<li>Develop and maintain professional relationships with instructional staff, specifically in TCAT industrial training programs, to assist with the successful placement of students.</li>
<li>Work directly with local and state entities (including chambers of commerce, economic development agencies, workforce development agencies, local school districts, and elected officials) to determine and meet specific workforce development needs.</li>
<li>Actively seek input from advisory committees, focus groups, business and industry, and civic leaders to ensure that services are based on community needs.</li>
<li>Facilitate industry outreach and relationship management.</li>
<li>Assume other duties, assignments, and responsibilities as necessary to accomplish the strategic goals of the TCAT.</li>
<li>Responsible for assisting with progress reports and student outcome data reports for Business and Industry Training Programs.</li>
<li>Assist as a liaison between the TCAT, school systems, and industry partners providing information, tours, and speaking engagements as needed.</li>
<li>Work with industry partners to ensure appropriate outcomes.</li>
<li>Work with the department staff to teach and issue nationally recognized industry certifications.</li>
<li>Teach certification classes as needed at the institution, industry partners, or partner school districts.</li>
<li>Develop rapidly evolving industrial training solutions program.</li>
<li>Develop apprenticeship programs.</li>
<li>Implement On-the Job Training “OJT” tracking tool in future apprenticeship programs.</li>
<li>All other duties as assigned.</li>
</ul>
For the application, go to: &nbsp;<a href="https://tcatelizabethton.edu/about/jobs-and-employment" target="_blank">https://tcatelizabethton.edu/about/jobs-and-employment</a>

In order to be considered for the position, the following items must be uploaded: &nbsp;
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial transcripts</li>
</ul>
SALARY RANGE

$55,157 - $66,188 annually commensurate with TBR salary guidelines and applicable experience
The Tennessee Colleges of Applied Technology do not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs and activities.


      Associate Instructor, Business and Industry Training
    

Title: Senior Director of Workforce Development
Institution:&nbsp;Volunteer State Community College
Job Summary:
Under the administrative direction of the Vice President for Economic Development and Regional Centers, this position provides management for the College’s workforce development division activities and services. Under the guidance of the Vice President for Economic Development and Regional Centers, this position manages daily activities for business and industry training, OSHA training, Center of Emphasis, workforce data reporting, and all other workforce related training activities. This position leads and facilitates innovative employer partnerships to foster and support the development of new and relevant programming, student workplace experiences (work-based learning/apprenticeships), employer advisory committees for guided career pathways and integrated career readiness programming.
Job Duties:
Supervise employees as assigned. Serve as the College’s liaison to a variety of economic and workforce training agencies, employer partner organizations, and other state, local and College committees as appropriate, such as association, business, and community meetings; local Workforce Development Boards; and Industrial Alliance boards. Assess, refresh, and brand the College’s workforce development to be a respected and competitive training provider in the College’s service region Expand and bring to scale guided career pathways which encompass opportunities for work-based learning and apprenticeships. Foster new and existing customer relationships to generate repeat business. Construct training proposals for clients, provide superior customer service and negotiate the transaction of contracts. Lead efforts to meet the needs of local employers to provide company-specific training as well as ongoing large multi-year customized training projects. Work with Academic Affairs to develop non-credit to credit opportunities with the various divisions within the College to include stackable credentials and prior learning assessment. Develop and implement quality control systems for the effective delivery of non-credit instruction in a cost-effective manner so as to operate a self-funded unit of the College. Develop a workforce training strategic plan for all regionally represented industry sectors and execute an annual operational plan that drives performance. Promotes OSHA courses and OSHA contract training to employers. Maintain economic awareness and provide College leadership with on-demand and regular data related to workforce and employment trends at national, regional, and local levels. In connection with Marketing, Communications, and Media Services, oversee the development of marketing strategies and outreach processes leading to enrollment and programmatic recognition and growth. Develop, implement, and monitor annual unit budgets, grant budgets and contract budgets and required reports. Responsible for data collection and data reporting related to workforce development. Data reports include, but not limited to: THEC Formula Reporting, Dashboards, Monthly Reports, grants, and other related reporting as assigned. Ensures compliance with internal and external policies, regulations, processes, and procedures. Assists the Vice President for Economic Development and Regional Centers with special projects associated with workforce development initiatives and regional centers. Other duties as assigned.
Minimum Qualifications:
Bachelor’s degree. Six (6) years of related experience which may include business development, sales and marketing, manufacturing or other large scale industry experience, career or technical training, corporate training, higher education, workforce development, account management or related field. Three (3) years of supervisory experience.
Preferred Qualifications:
Master’s degree.
Knowledge, Skills, and Abilities:
Must be a willing advocate of the mission of the college. Must have strong leadership, human relations, and communications skills, including effective public speaking skills. Excellent computer and analytic skills. Ability to manage sensitive information with the highest degree of confidentiality; exceptional customer service skills; and possess the ability to work collaboratively across various departments and with external stakeholders, and excellent management, team building, and organizational skills. Demonstrated problem solving, fiscal, and time management skills. Demonstrated experience in building and managing industry relationships, with a strong understanding of economic development. Experience in budget management and strategic planning. Proven ability to strengthen partnerships with K-12 institutions and adult education programs. Experience in developing continuing education programs and managing trainers. Proven ability to develop and implement successful training programs in collaboration with business and industry partners. Ability to determine training or education needs of employers and provide courses based on those needs. Demonstrated understanding of and experience with local workforce development boards and local economic development agencies Knowledge of industry certification programs and standards.
Pay Rate: $68,434 - $85,542 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Senior Director of Workforce Development
    

Title: Student Support Specialist III -Student Development Specialist/Advisor
Salary Range: $3,490 - 4,363 per month
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Bluegrass Community &amp; Technical College
Campus Location: Bluegrass C&amp;TC - Georgetown Campus
Department: Workforce and Economic Development
Total Rewards
Bluegrass Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, and dental coverage for you and your family</li>
<li>Tuition discounts and waivers</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks of Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
The Student Development Specialist/Advisor (SDS Advisor) provides a holistic case management model of student services to facilitate student completion of educational goals. The SDS Advisor will work directly with new, returning, assigned, referred, and prospective students to assist them in reaching their educational goals. The SDS Advisor will provide information to faculty and students about various college and community resources, monitor academic progress, provide individualized academic coaching/guidance, and identify (collaboratively) solutions to barriers (social and academic). In addition, the SDS Advisor will assist students with understanding college procedures and policies and respond to questions from students, parents, and other interested parties. Services performed include program and career advising, academic advising, early alert retention services, registration, orientation, financial aid and other retention and student success support programming. Acts as a liaison with student records and disability support services office. The SDS Advisor reports to the Campus Director.




Job Duties:
<ul>
<li>Provide academic, admissions, career and registration advising for students on the campus.  Advising may take the form of both individual and group advising. 
</li>
<li>Provide academic advising to assigned advisees during priority registration and to other students during late registrations as available. 
</li>
<li>Provide new student orientation events at the campus.  Ensure that the content of orientation is consistent with that of other orientations at BCTC. 
</li>
<li>Participate in the development and implementation of campus-wide enrollment events. 
</li>
<li>Assist with local recruitment efforts and community/festivals events to include BCTC information, visits, and registration. 
</li>
<li>Communicate with service area school counselors and conduct campus tours for prospective individuals and groups (students, families, and community). 
</li>
<li>Acts as a front-line resource responding to student inquiries regarding financial aid and disability services. 
</li>
<li>Provide monthly data and semester reports. 
</li>
<li>Serve on college committees and help develop assessment policies and procedures as assigned. 
</li>
<li>Monitor academic progress and increase student persistence, retention, certificate/degree/diploma completion, and/or successful transfer. 
</li>
<li>Develop and enact ongoing communication and targeted outreach plans for students, staff, and faculty including e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation etc. 
</li>
<li>Refer and/or assist students with navigating college services and resources when appropriate to address mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary. 
</li>
<li>Appropriate documentation and concise notes of student interactions, referrals, resources, and interventions. 
</li>
<li>Participate in outreach campaigns targeted at select populations throughout the year. 
</li>
<li>Other duties as assigned.</li>
</ul>




Minimum Qualifications:
<ul>
<li>Bachelor's degree in a related field and four years related experience, or equivalent 
</li>
<li>Valid driver's license.is required&nbsp;</li>
</ul>




Preferred Qualifications:
<ul>
<li>Bachelor's degree in related field and 6 years related experience, or equivalent.</li>
</ul>




Additional Skills Requested:
<ul>
<li>Commitment to the mission of the comprehensive community and technical college. 
</li>
<li>Demonstrated ability to work collaboratively with others. 
</li>
<li>Excellent communication skills, organizational skills, leadership skills, attention to detail, and technical and professional knowledge. 
</li>
<li>Strong computer skills and the ability to work in a fast-paced environment</li>
</ul>

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