Program Manager, Executive Education

22-Oct-2024

Program Manager, Executive Education

Harvard Business School

67133BR

Job Summary

The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. Program assignments may include both open enrollment and custom programs, and include both on-site and virtual delivery.

Position Description

Reporting to an Associate Director of Program Delivery, primary responsibilities include:

Staff Management:

• Directs and manages two program coordinators; defines and communicates work standards and perform expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.

Program Analysis and Management of Logistics:

• Makes strategic decisions that affect and impact the success of the program, seeks and maintains knowledge of best practices and plans accordingly, track s and monitors program budget, facilitates a seamless participant experience and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.

Relationship Management:

• Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all

Conflict Resolution:

• Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment and escalates issues as appropriate.

Crisis Management:

• Manages last minute program changes in real time, manages medical, weather, and other emergency situations.

Leadership:

• Demonstrates the ability to; guide and deliver programs and other projects, support and facilitate department wide initiatives and business goals, motivate, encourage, and inspire staff, embrace and support change and deliver results, empower others.

This role is also responsible for other duties as required.

Basic Qualifications

• College degree strongly preferred
• Five or more years of related experience required

Additional Qualifications and Skills

• Direct line management/supervisory roles and/or proven project management skills including the ability to handle multiple projects simultaneously.
• Experience collaborating across a team and bringing projects to fruition.
• This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast paced, high-energy environment.
• Prior experience in an academic environment is preferred
• Strong written and verbal communication skills
• Strong customer service orientation
• Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders
• Comfortable commanding and speaking to large groups

Working Conditions

• Ability to work extended overtime hours (including some evenings and weekends) is a must while programs are in session.
• This position may also include domestic or international travel depending on program needs.
• First 90 days of employment fully in person, on campus (hybrid option following)

Additional Information

This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. This role is required to be onsite for the entire duration of a program when in-session. When not in session, Executive Education expects Program staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and wellbeing of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

About Us

HBS Executive Education brings together senior executives from the world’s most influential organizations, resulting in unparalleled diversity. We achieve our mission by working closely with faculty to design and deliver over 130 open enrollment and custom programs to over 13,000 participants annually, from over 130 countries. Open enrollment programs range from a few days to a few weeks over a period of months, while custom engagements help largely Fortune 1000 companies implement strategic changes and build organizational capabilities. Most programs are delivered on the HBS campus, where Executive Education has nine dedicated classrooms and more than 500 dedicated bedrooms in three executive residences. To meet the diverse needs of our community, our programming now includes in-person, virtual, and blended options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; enrollment and admissions; and finance.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services, General Administration

Department Office Location

USA - MA - Boston

Job Code

405012 Admin Professional (N)

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

056

Department

Executive Education

Union

97 - Non-Union,Statutory Supervisor

Time Status

Full-time

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.