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Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Part-Time: Test Administrator
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Student Advocacy &amp; Support
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a part-time temporary position working under general supervision of the Director of Student Advocacy &amp; Support. The part-time temporary Test Administrator provides various test services. He/she also provides operational support within the Testing Center. This position is expected to require 20 hours of work per week.
Job Duties
<ul>
<li>Provides testing services to students or clients by administering/proctoring exams following department procedures and manuals for each test.</li>
<li>Assists students with scheduling appointments for various tests.</li>
<li>Monitors computer lab when students are testing.</li>
<li>Loads test scores in Banner.</li>
<li>Receives requests for testing services.</li>
<li>Assists making copies, faxing, filing, mailing, and shredding documents.</li>
<li>Collaborates with Center for Access to provide testing accommodations to students.</li>
<li>Maintains and updates records and reports on computers as needed.</li>
<li>Explains individual test results to students and examinees.</li>
<li>May perform other duties as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>High school diploma or equivalent 
</li>
<li>Two (2) years academic coursework in a college or university; two (2) years general office experience; ability to communicate effectively with students and administrators; demonstrated supervisory ability and basic typing skills required 
</li>
<li>Reliable transportation to travel to Centers and other campuses as needed 
</li>
<li>A background check will be required for the successful candidate 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree 
</li>
<li>Familiarity with and experience in proctoring large group tests</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of database software; internet software; word processing software; and the ability to learn the student information system: Banner 
</li>
<li>Ability to read, analyze, and interpret technical manuals. 
</li>
<li>Ability to write reports, business correspondence, and procedure manuals 
</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public 
</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
Southwest Tennessee Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Motlow State Community College


      Part-Time: Test Administrator
    

Title:&nbsp;&nbsp;Adjunct Instructor, Practical Nursing
Employee Classification:&nbsp;&nbsp;Faculty (Part-time)
Institution:&nbsp;&nbsp;TCAT-Oneida/Huntsville
Department:&nbsp;&nbsp;Practical Nursing
Campus Location:&nbsp; TCAT Oneida -&nbsp;Huntsville Campus and Jamestown Campus&nbsp;
Job Summary
Adjunct, part-time instructional position in the Practical Nursing department located on the Huntsville and Jamestown, TN campuses. Instructor will work under the direction of the Coordinator of Practical Nursing and Allied Health along with PN faculty. A high standard of personal and professional ethics with a sincere interest in teaching and nursing is desired.
Job Duties
<ul>
<li>Instruct students through lecture, demonstrations, simulation, and/or audio-visual aids to prepare them to enter the nursing profession. - (Essential) • Supervise students’ clinical experiences as scheduled – (Essential)</li>
<li>Prepare and/or revise syllabi of courses of study with detailed lesson plans. - (Essential)</li>
<li>Administer assessments to evaluate student progress. - (Essential)</li>
<li>Maintain confidential student academic records and submit reports related to the program (i.e., grades, attendance, discipline, etc.). - (Essential)</li>
<li>Maintain ongoing competencies required for RN licensure by participating in continuing education opportunities to remain current in the field. – (Essential)</li>
<li>Attend meetings, day and/or evening, with program stakeholders. - (Essential)</li>
<li>Ensure compliance with all TBR, TN Board of Nursing, institutional, state, and federal requirements. – (Essential)</li>
</ul>
Minimum Qualifications
• Associate Degree in Nursing with active license in Tennessee as a Registered Nurse (RN). • Minimum of three (3) years of clinical nursing experience in a hospital and/or long-term nursing facility.
Preferred Qualifications
Bachelor's Degree in Nursing Teaching Experience
Knowledge, Skills, and Abilities
Computer skills, including Microsoft Office applications (Word, Excel, Outlook, etc.) Organizational and communication skills necessary to be an effective teacher. Ability to manage multiple tasks with attention to detail and accuracy. Willingness to remain current through continued education in the occupation to be taught. Potential ability in instruction. Strong, moral character, mature attitude, and stable personality. Networking skills with ability to establish and maintain positive relationships with student, staff, related business, and industry. Time management skills; ability to meet deadlines. Self-starter; ability to work with limited supervision. Ability to lift up to 50 pounds, stoop, stand and walk, with or without accommodation, to demonstrate and perform all work-based projects.


      Adunct Instructor, Practical Nursing
    

Our Purpose&nbsp;- We support and empower everyone in our community to learn without limits. Our Values: - We cultivate an inclusive environment. - We care about the well-being of each other. - We instill trust through integrity and transparency.
Our Mission&nbsp;- We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.&nbsp; Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.&nbsp;

We have openings for the following:
<ul>
<li>Adjunct for in-person courses at Main Campus to teach Economics (Spring 2025 and beyond)</li>
</ul>
POSITION SUMMARY
Under the supervision of the Department Head and/or Lead Faculty, Adjunct Instructors have as their chief duty the instruction of assigned classes, providing quality instruction for student learning, and maintaining a positive learning environment in the classroom. Responsibilities for Adjunct Instructors include conducting classes using appropriate instructional practices, maintaining attendance records, evaluating student performance on assignments or lab activities, assigning midterm grades, assigning final grades, utilizing faculty feedback, completing mandatory training as needed, and performing other duties as assigned.
Beyond teaching responsibilities, Adjunct Instructors must comply with and support college policies outlined in the Strategic Plan, the College Catalog, the Adjunct Faculty Handbook, and the Employment Agreement.
ESSENTIAL FUNCTIONS
Holistic Student Support
<ul>
<li>Familiarity with holistic support for students outside the classroom. These supports include Admissions and Records, Enrollment Service Center, High School Programs, Recruiting and Orientation, Career Services, Student Support Center, Student Conduct, Student Life, Multicultural and International Services, Adult Student Services, and the Center for Access and Disability Services.</li>
<li>Ensure that services and activities promote accessibility and reflect equity-minded practices.</li>
</ul>
Organizational Culture and Inclusive Practices
<ul>
<li>Provides equity-minded support in the Mathematics &amp; Sciences Division that aligns with the College’s values.</li>
<li>Embraces and promotes the College’s goals related to diversity, equity, and inclusion and supports the Mathematics &amp; Sciences Division’s efforts to utilize inclusive best practices.</li>
<li>Provides equity-minded services and support for students, faculty, and staff.</li>
</ul>
Teaching Excellence and Program Innovation
<ul>
<li>Demonstrate teaching excellence by using evidence-based instructional practices that foster student learning.&nbsp;</li>
<li>Engage to adapt, test, and refine new pedagogical approaches that fit Chattanooga State’s campus context.</li>
<li>Structure student experiences to ensure equity, belongingness, accessibility, and relevance in academic, student life, and co-curricular activities.&nbsp;</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>Maintains a comprehensive grasp of a particular area of academic study.</li>
<li>Exhibits a commitment to promoting academic excellence in students.</li>
<li>Demonstrates a high level of self-discipline and self-motivation.</li>
<li>Exudes a positive, supportive, and cooperative disposition toward others.</li>
<li>Demonstrates punctuality and is detailed-oriented with a demonstrated ability to perform assigned tasks.</li>
<li>Ability to communicate effectively with diverse audiences in verbal and written form.</li>
<li>Knowledge of, or willingness to learn, equity-minded principles and practices related to supporting students.</li>
</ul>
POSITION QUALIFICATIONS:
ECON 2100 and ECON 2200 courses: Master’s degree in Economics or Master’s degree with 18 graduate semester hours in Economics or by exception
Preferred Qualifications:
<ul>
<li>Teaching Experience</li>
</ul>
**All applicant submissions must include CV/Resume and Unofficial Transcript attachments. The Cover Letter or CV/Resume must include which opening you are interested in teaching. Failure to do so may result in the disqualification of the application.&nbsp; **
Closing Date:&nbsp;None
Open Until Filled:&nbsp;No


      Adjunct Faculty - Economics
    

Title: RCAM Study Center Support (Part-time/Temporary)
Institution:&nbsp;Northeast State Community College
Department: Regional Center for Advanced Manufacturing
Campus Location: Northeast State at Kingsport
Salary: $15.00/hourly
Job Summary
The part time RCAM Study Center Support position will assist with scheduling labs, proctoring exams, training material selection and orientation. This position reports to the Executive Director of Economic and Workforce Development.
Job Duties
• Maintain digital records management system.
• Conduct orientation sessions during each term.
• Assist students with on-line computer training and with proper selection of course materials which supports training.
• Check out/check in training materials.
• Develop student progress report.
• Assist with coordinating and communicating with industrial personnel.
• Proctor student testing.
• Perform other duties as assigned by supervision.&nbsp;
Minimum Qualifications
<ul>
<li>High school diploma or equivalent.</li>
<li>At least 6 months of experience working with students in a training support role such as scheduling, selecting training materials, presenting program orientations, or administering online testing. 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Associate degree from an accredited institution.</li>
<li>Working knowledge of D2L or similar learning management system.</li>
<li>At least 1 year of professional customer service experience.</li>
<li>Conversational ability or fluency in a second language. 
</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems</li>
</ul>
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>.
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume, cover letter, and unofficial transcripts are optional. You can fill in your employment &amp; education information without a resume if you don’t have one prepared. You will be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.


      RCAM Study Center Support (Part-time/Temporary)
    

Title: Learning Center Specialist-Part Time
Institution:&nbsp;Jackson State Community College
Job Summary
The Learning Center Specialist is responsible for assisting students with admissions, financial aid, business services, advising, and registration during day and evening classes. Assist students with computers and proctoring tests.
Job Duties
<ul>
<li>75% - Provide excellent customer service to visitors coming into the Gibson County Center • Manage office including organizing, inventorying and ordering office supplies on SciQuest • Process applications for admission and explain admission requirements • Maintain classroom/facility schedule and communicate with people using the facility • Assist students with registration and processes • Answer phones, respond to messages via phone and email • Advise students • Create signs and assist with marketing for upcoming events • Process payments; maintain daily cash balance and report and make deposits • Assist with room set up as needed • Assist with registering students for classes as needed • Perform nightly closing by locking classrooms, checking parking lots and locking outside doors • Ability to have a flexible schedule working some days and nights - (Essential)</li>
<li>20% - Take student ID photos and follow process for ordering student IDs • Assist students with laptop loan program and checking out books through library program • Perform other duties as defined by the Director of the Gibson County Center • Administer Accuplacer testing and enter scores into Banner • Assist students with computers and proctoring testing • Act as a point of contact when Center Director is offsite - (Marginal)</li>
<li>5% - Other duties as assigned - (Marginal)</li>
</ul>
Minimum Qualifications
High school diploma or equivalent and one year of office experience
Preferred Qualifications
Banner database experience or knowledge.
Knowledge, Skills, and Abilities
• Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills. • Proficiency with Microsoft Office applications. • Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to cash and accounting transactions. • Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. • Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality. 
Pay Rate:&nbsp;&nbsp;$18.22 per hour annual salary depending on eligible experience which is defined by the current compensation plan.
Open Until Filled:&nbsp;Yes. For best consideration apply by September 12, 2024.
Special Instructions to Applicants:
To be considered for this position, you must submit an application.&nbsp; Prior applications will not be used to fill this vacancy.&nbsp;&nbsp;
A completed satisfactory background check will be required before hire.&nbsp;


      Learning Center Specialist-Part Time
    

The American Job Centers (AJC) aid our customers achieving self-sufficient, sustainable employment on a career path toward continued growth opportunities. We are currently in a partnership with the University of Memphis to assist in the implementation of the Growing Relational and Occupational Wealth in West TN Households (GROWWTH) grant’s accelerated workforce readiness training program. The GROWWTH Employment Specialist II provides individualized case management services to assist the customer in meeting the goals set forth in the GROWWTH Family Plan. The intensity of services may vary from customer to customer depending on their individual skills level.&nbsp; The services provided may include soft skills / job readiness training, interviewing techniques, job search techniques, referral to community resources, career interest profiling, etc.
Duties and Responsibilities:
<ul>
<li>Maintain working knowledge of the GROWWTH program and services.</li>
<li>Develop engagement with GROWWTH participants by maintaining twice a month contact on all participants who are enrolled in the program to help with gaining and maintaining self-sufficiency employment with opportunities for upward mobility.</li>
<li>Document all contacts made with GROWWTH participants in CaseWorthy under case notes within the required time frame.</li>
<li>Assist Career Advisor with collection of documentation needed to assist with supportive services, milestone payments, or training services.</li>
<li>Send Career Advisor copies of all documentation needed to make milestone payments, supportive services, and training.</li>
<li>Reviews goals in Family Plan to ensure progress of assigned goals and assist with participant need.</li>
<li>Assists in referring participants to partner agencies for wrap around services to remove barriers to employment and meet the training and supportive service’s needs (such as childcare, transportation assistance, uniforms/tools and emergency support) for the families.</li>
<li>Maintain knowledge of eligible training providers and short-term training programs within GROWWTH guidelines and relay information to participants.</li>
<li>Maintains spreadsheet of all contacts required.</li>
<li>Assist with the Welcome Function as needed.</li>
<li>Other duties as assigned.</li>
</ul>
Working Conditions:
Sedentary:&nbsp; Desk work; standard office settings.
Required Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Proficient to Advanced Microsoft Office Skills (Word, Excel, Power Point, Outlook).</li>
<li>Able to engage customers with multiple employment barriers.</li>
<li>Strong organization and time management skills.</li>
<li>Excellent oral and written communication skills.</li>
<li>Attention to detail; ability to complete work timely with minimal errors.</li>
<li>Ability to follow written instructions with minimal supervision.</li>
</ul>
Pay range-$15.00 per hour


      WIOA Employment Specialist II-GROWWTH
    

Title: Reference Librarian (Contract part-time)
Department: Library Services
Campus: Hardin Valley
Closing Date: Open until closed
Type of Appointment: Part-Time
Pay Rate: $22.34/hr
Work Hours: The Reference Librarian provides evening and weekend reference desk coverage, scheduled 30 hours per week and will be assigned hours during the window of 2:00 pm – 8:00 pm, Monday – Thursday, and 10:00 am – 2:00 pm Saturdays.
Position Summary: The Reference Librarian participates in reference services, creating tutorials, library instruction, and other duties as assigned. The position reports to the Instruction Coordinator and Reference Librarian.
Duties and Responsibilities:
65% Provide individual reference service and group information literacy instruction, both in-person and online. Reference services are available in-person and via phone, email, text, chat, and appointment. In support of instruction services, collaborate with the Instruction Coordinator and Reference Librarian on various projects to support the library instruction program.
30% Participate in the ongoing development and maintenance of the library’s web services, including the LibGuides, FAQs, and online tutorials, using various applications, including LibApps, PowerPoint, Camtasia, Snagit, Zoom, and related software. Seek out and implement appropriate emerging technologies.
5% Maintain knowledge of current professional library practices, including reference interviewing and teaching practices. May be involved with collection development activities.
Note: The College reserves the right to change or reassign job duties or combine positions at any time.
Required Qualifications:
MLS Degree from an ALA-accredited college or university. Knowledgeable in providing reference services to students, faculty, staff, and community members. Knowledgeable in use of current web authoring tools and standards. Excellent interpersonal and written communication skills required.
Non-Essential Functions:
Perform other duties and special projects as needed.
Knowledge, Skills and Abilities:
Knowledge of the library’s reference and instruction function, including knowledge of specialized searching skills and strategies, familiarity with the library’s print and electronic collections, and the ability to translate those resources effectively to students, faculty, staff, and other patrons in a variety of delivery modes, including in-person, virtual reference, via tutorials, in class, and graded course components.
Willingness and social skills necessary to work effectively with students, faculty, and other patrons of varying skill and interest levels.
Ability to provide highly detailed work.
Ability to design and deliver instruction in the use of library resources in individual and group settings and for placement on library website, in campus course management system, in forms of graded assignments, tutorials, and subject guides.
Proficiency with web and media design tools, software, and systems, including discovery search systems, LibApps, Microsoft Office, Camtasia, SnagIt, Zoom, Adobe Creative Suite, and HTML.
Willingness and ability to learn new software and instruct students, faculty, staff, and other patrons on use of software as needed. Ability to troubleshoot technology software and hardware.
Equipment: Using PC-based and online databases and programs, scanners, phone, photocopier, and printers is required.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an online application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application form. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Computers and scanners are available at the Hardin Valley Campus Educational Resources Center to scan, upload, or attach documents.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions, please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the top right to apply.
#mrp


      Reference Librarian  (Contract Part-Time)
    

We have an opening for Adjunct Faculty – Nursing and Allied Health at our Chattanooga State campus!
Our Purpose - We support and empower everyone in our community to learn without limits.
Our Values:
- We cultivate an inclusive environment.
- We care about the well-being of each other.
- We instill trust through integrity and transparency.
Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.&nbsp; Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with out community to lead boldly into the future.
The role will be responsible for the following:
Under the supervision of the Program Director and/or Lead Faculty, Adjunct Instructors have as their chief duty the instruction of assigned classes, providing quality instruction for student learning and maintaining a positive learning environment in the classroom. Classes are taught in a variety of formats (virtual, online, hybrid, on-ground). Responsibilities for Adjunct Instructors include conducting classes using appropriate instructional practices, maintain records of attendance, evaluate student performance on assignments or lab activities, assign midterm grades, assign final grades, utilize faculty feedback, complete mandatory training as needed, and perform other duties as assigned. Beyond teaching responsibilities, Adjunct Instructors are also obligated to comply and support college policies as set forth in the Strategic Plan, the College Catalog, the Adjunct Faculty Handbook, and the Employment Agreement.
Holistic Student Support
- Familiarity with holistic support for students outside the classroom. These supports include Admissions and Records, Enrollment Service Center, High School Programs, Recruiting and Orientation, Career Services, Student Support Center, Tutoring Services, Student Conduct, Student Life, Multicultural and International Services, Adult Student Services, and the Center for Access and Disability Services.
- Ensure that services and activities promote accessibility and reflect equity-minded practices.
Organizational Culture and Inclusive Practices
- Embraces and promotes the College’s goals related to organizational culture and belongingness.
- Support the Nursing and Allied Health Division’s efforts to utilize best practices in providing equity-minded services and support for students, faculty and staff.
Teaching Excellence and Program Innovation
- Demonstrate teaching excellence by using evidence-based instructional practices that foster student learning.
- Engage to adapt, test, and refine new pedagogical approaches that fit Chattanooga State’s campus context.
- Structure student experiences to ensure equity, belongingness, accessibility, and relevance in academic, student life and co-curricular activities.
Position Requirements:
Education and experience vary by discipline.
Preferred Qualifications:
Knowledge, Skills and Abilities:
• Maintains a comprehensive grasp on the particular area(s) of academic study. • Exhibits a commitment to promoting academic excellence in students. • Demonstrates a high level of self-discipline and self-motivation. • Exudes a positive, supportive, and cooperative disposition towards others. • Demonstrates punctuality and is detailed-oriented with a demonstrated ability to perform assigned tasks. • Ability to communicate effectively with diverse audiences in verbal and written form. • Knowledge of, or willingness to learn about, equity-minded principles and practices related to supporting students.


      Adjunct Faculty - Nursing & Allied Health
    

Title:&nbsp;Enrollment Specialist II
31 hrs./5 days a week
12 Months
Department: Student Affairs/Blount County Campus

Work Location: 3 – On campus
Position Number: 209100
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:&nbsp;
Non-supervisory roles: three (2) current or former supervisors and one professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Job Summary: The purpose of this position to provide comprehensive support in admissions, registration, financial aid, and advising for non-degree seeking students. Responsibilities include application assistance, scheduling appointments, myPellissippi navigation, and processing EVEA documents. Duties involve FAFSA and state applications, verification, document uploads , and status advising. This role also includes advising students on contacting professors and administrators, school policies, and community events. This position ensures a seamless service experience, promoting student success and supporting institutional goals in recruitment, retention, and graduation.
Essential Functions:
55% Serve as the initial customer service contact for Student Services.
<ul>
<li>Assist students/parents with all onboarding/enrollment questions. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procesdures for all areas of Enrollment Services.</li>
<li>Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).</li>
<li>Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to MyPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.</li>
<li>Collect, scan, download and notate completed financial aid documents via various forms of electronic or non-electronic submission.&nbsp;</li>
<li>Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention</li>
</ul>
5% Function as a critical link or liason between customers and PSCC by making referrals to student affairs, academic divisions, counselors, advisors, instructional staff and other PSCC staff members when needed.
10% Participate in scheduled phone and chat shifts and monitor phone queue during peak times to assist as needed. Respond to Start Strong emails, including those regarding specific financial aid, admissions, records and cashiering questions.
10% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, student account services and advising.
10% Utilize applicable software programs/websites such as but not limited to: MyPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements.&nbsp;
10% Other duties as assigned to support the Blount Campus and Start Strong Center.
Key Result Areas: The number of students assisted at the Blount County Campus in a timely and accurate manner. The number of students referred to other campus resources.
When customer service is at peak level then a higher percentage of students will be satisfied with their onboarding process and potentially be retained each semester through graduation. The goal for this position is to help the student holistically in one centralized location with all their questions.&nbsp;&nbsp;&nbsp;
Job Requirements: Associate’s Degree from an accredited institution and 3 years related experience to include financial aid experience; or, Bachelor’s Degree&nbsp;from an accredited institution and 2 years related experience to include financial aid experience.
Must possess excellent communication, analytical thinking and problem-solving skills.
Must be able to work independently, making confident decisions, as well as serving as a team player. 
Must be able to engage in the College’s mission and values.
(Part-time work experience is calculated at 50% credit of full-time work experience)
Demonstrated ability to:
<ul>
<li>Multi-task and maintain accuracy</li>
<li>See and appropriately act on the wholistic picture of a student’s situation</li>
<li>Exercise strong emotional intelligence</li>
<li>Anticipate needs that are not specifically asked for or sought by a student</li>
</ul>
Preferred Qualifications:
Banner experience.
Demonstrated strong customer service experience.
Complexity &amp; Creativity: This position requires a significant breadth and depth of knowledge in all aspects of the enrollment process. The complexity of this position is high due to analyzing individual problems and providing accurate solutions.&nbsp; Knowledge of financial aid is critical, as is the knowledge of the admissions process, records, cashiering, advising, and registration.
<ul>
<li>Strong work ethic with excellent oral and verbal communication skills</li>
<li>Interacting with a large group of diverse students makes interpersonal skills crucial for this position.</li>
<li>Must be consistent in giving appropriate answers/guidance to students. Required to maintain knowledge of current policies, procedures, and standards to achieve consistency when helping students and families.</li>
<li>Ability to prioritize while performing multiple tasks.</li>
<li>This position requires confidentiality in all matters.</li>
<li>Must be dependable.</li>
<li>High degree of initiative and ability to work well independently and/or with a team is a must.</li>
<li>Being proficient in a second language would be helpful, but is not required</li>
</ul>
Magnitude of Impact: Student onboarding affects a multitude of departments within Student Affairs and the outcomes are evident immediately, within days or long-term depending on the issue. If difficult problems arise, an intervention would be appropriate from a supervisor. This position has contact with the following areas on a regular basis:
Financial Aid, Admissions/Records, Student Account Services, Advising, Counseling, Trio, Pellissippi Pantry, Veterans Services, Testing, Career Development, Disability Services,&nbsp; Helpdesk, Academic Support Services, Student Engagement and Leadership, and the Start Strong Center.
Responsibility for Accuracy: 
Typical errors encountered:
<ol>
<li>
<ol>
<li>Advising a student regarding if they should drop a class due to their financial aid status. If the wrong advice is given, it can affect their aid and they could lose their Hope scholarship or state scholarship. The student would need to complete a refund appeal.</li>
<li>If the employee takes the incorrect documentation or if the documentation is not completed correctly, the student’s financial aid can be lost or delayed.</li>
</ol>
</li>
</ol>
The cashier’s office performs an audit one to two times per year and the deposit is monitored daily at the Hardin Valley Campus Business Office. If the cashier deposit is incorrect, it could affect the college’s financial status and potentially the student’s account.
Budgetary: Not directly responsible for the budget but does provide the campus dean input for needed supplies, materials, travel, and professional development needs.
Judgement &amp; Decisions: With the appropriate training, this position requires the employee to make independent decisions as much as possible without the campus dean’s approval. This position is able to add and remove holds based on information in the account. Documents are checked if needed and enrollment decisions based are made based on what the incumbent sees. The incumbent has the ability to provide overrides with appropriate documentation. Decisions are not necessarily reviewed, but there must be a diligence to ensure actions are in the best interest of the student(s) and the college.&nbsp;
Nature of Contacts: This position will have contact with the general public when they inquire about enrolling and with our current student population.&nbsp; This position must work with other departments on campus (Records, Financial Aid, Student Account Services, Advising, New Student Orientation/Student Success) on a regular basis.&nbsp; This position will also interact with academic departments regarding students or policies and procedures.&nbsp;
The majority of interactions with others involves providing essential information to current and prospective students, as well as, college visitors and community members. In order to distribute correct information, the incumbent communicates with other departments within the college on a regular basis.
Physical Demands: This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students.&nbsp;
Hazards: Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses.
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Enrollment Specialist II
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Part-Time: Laboratory Technician (Natural Sciences)
Employee Classification:&nbsp;
Institution:&nbsp;Southwest Tennessee Community College
Department: Natural Sciences
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a part-time temporary, fiscal year laboratory technician position under general supervision of the Department Head of Natural Sciences. The Laboratory Technician is responsible for operating, repairing, and maintaining complex electronic laboratory equipment and performing related work as required. He/she may work one day a week, away from his/her regular office at the Union Avenue Campus.
Job Duties
<ul>
<li>Facilitates/recommends the purchases of chemical, biological, scientific, or maintenance materials for laboratories at the Union campus, Whitehaven Center, and Maxine Smith Center.</li>
<li>Orders, stocks, and inventories chemicals and other supplies for Biotechnology, Biology, Microbiology, Chemistry, Anatomy and Physiology, and Physics labs.</li>
<li>Maintains paperwork on purchase requisitions, inventory, and allotted supply budgets.</li>
<li>Maintains an ordered chemical supply room with proper labeling for ease of use.</li>
<li>Maintains a separate supply room for glassware, plastics, tubing, personal safety materials, and equipment.</li>
<li>Follows preventive maintenance programs for laboratory equipment.</li>
<li>Makes independent decisions on laboratory stock, equipment maintenance, and personal safety.</li>
<li>Prepares materials for each lab as needed by faculty members; responsible for dissection materials, chemical solution preparation, and all associated laboratory equipment.</li>
<li>Operates laboratory equipment such as the autoclave, balances, pH meters, etc; checks for laboratory cleanliness and stores laboratory equipment when necessary.</li>
<li>Maintains safety signs for hazardous chemicals, their storage, and use; responsible for Hazardous material pick-up (biological material).</li>
<li>Accommodates student questions and helps student workers and other lab assistants.</li>
<li>Respectful and has a professional attitude with all his colleagues; appears in a professional manner, comes to work in a timely fashion, and responds to the needs of the faculty.</li>
<li>Maintains general first aid kits for classrooms; responsible for any paperwork required by the college, TBR, or state that involves hazardous chemicals or materials used at the Union campus.</li>
<li>May perform other duties as assigned.
<ul>
<li>For example, facilitating and ordering materials for several satellite campuses (Whitehaven and Maxine Smith). Works with faculty to ensure proper ordering and delivery of supplies to their labs; regularly attends departmental meetings.</li>
</ul>
</li>
</ul>
Minimum Qualifications
<ul>
<li>High School diploma or equivalent. 
</li>
<li>Evidence of coursework and/or experience in science and mathematical areas. 
</li>
<li>A background check will be required for the successful candidate.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of use and care of maintenance tools and materials relating to electronic repair of complex and delicate laboratory equipment. 
</li>
<li>Knowledge of laboratory safety procedures and precautions. 
</li>
<li>Ability calibrate and use laboratory equipment such as spectrometers, pH meters, centrifuges, balances. 
</li>
<li>Ability to develop and follow preventive maintenance program. 
</li>
<li>Ability to evaluate situations and make decisions. 
</li>
<li>Ability to establish and maintain effective working relationships with students, faculty and other employees. 
</li>
<li>Ability to manage scientific departmental prep/supply rooms for natural sciences (biology, microbiology, chemistry, physics, physical geography). 
</li>
<li>Ability to purchase chemical, scientific, or maintenance materials and/or parts requiring special knowledge of product and usage. 
</li>
<li>Ability to supervise work study students. 
</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
Southwest Tennessee Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

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